This document describes an overview of an Internet of Things based queue management system that saves customer wasted time and improves office efficiency.

1. How can IoT reduce waiting queues
& Optimize Public Sector Services

2. *Britonsspends6monthsqueuing
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3. *How doesIoThelpsolvingthisproblem
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4. The infrastructure include : SaaS Cloud managed So6ware, mobile applica;on, connected displays, connected ;cke;ng
system.
How It Works?
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5. 1. Customer book a ;cket either through mobile app or via office local device
2. Wai;ng customer ;cket number incremented on cloud service side.
3. Customer get served and “Serving now” counter incremented.
4. Cloud server update values and compute es;mated wai;ng dura;on.
5. Remote customer connect to the connected office web service via web portal or via mobile
applica;on to get informa;on about the office customers traffic, latency and the nearest less
empty office
* Solution Workflow
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6. * How IoT improve citizen UX
Top advantages, how IoT based queue management systems improve ci;zen User Experience.
Traffic Status
Advise remotely about office traffic
status
Book ticket Remotely
No need to go to the office to book
a ;cket
Waiting time
Provide es;mated wai;ng ;me
Fastest Line
Once on office, it advise about the
fastest wai;ng queue
Less Traffic Office
Check office with the least traffic
in the neighborhood
Active Notification
Send ac;ve no;fica;on few
minutes before your turn served
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7. * How IoT improve public services
Service Provider view : how IoT based queue management systems improve public sector services.
High Quality Data
About traffic and provide input for
AI based algorithms for previsions
Load Balancing
Distribute the traffic fairly
between offices
Waiting time
Reduce wai;ng ;me
Staff Efficiency
Improves staff effenciency
Improves Resources
Gathered data help es;mate
needed resources for each office
Additional Income stream
Mone;ze digital services
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8. mahmoudbt@gmail.com
Mahmoud Ben Taher, IoT Consultant
* Thank you
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