1. Guadalupe Ledesma
 West Sacramento, CA 95691  lupeledesma2003@gmail.com
Objective
To obtain a challenging position that will utilize my strong customer service,sales and communication skills.
Skill Summary
Reliable, customer-oriented professional offering firsthand experience providing superior customer service to a
diverse public. Expert on service methods that focus on customer satisfaction and retention, Highly skilled in
guest interaction, menu and food presentation. Fast and efficient. maintain a cheerful, professional manner at all
times. Thrive in a fast-paced environment, individually and on teams. Enjoy working cohesively with others to
get the best possible results. Quick, eager learner with transferable skills and adaptable to new settings.
Cooperative, positive attitude, and a style based on integrity, excellence and trust.
Core Competencies
– Menu Presentation – Order Synchronization – Food Service
– Table Setting – Table Clearing – Side Work
– Beverage Preparation – Guest Reception – POS Handling
– Bill Processing / Cashiering – Station Set-up – Special Items Promotion
Experience
Server, 49er Travel Plaza Silver Skillet Dine, Sacramento, CA
Responsibilities include escorting customers to their table and arranging their seating, presenting and explaining
menus to customers, answering queries regarding restaurant items and informing them of daily specials, taking
food/drink orders and conveying them to kitchen staff, providing excellent customer service, working closely
with coworkers to ensure that orders are served in an efficient manner, verifying customer satisfaction,
presenting desserts upon completion of main meal, totaling the meal costs and adding taxes for final bill
calculation, collecting and processing payments using the cash register, thanking customers prior to their exit,
helping maintain a clean environment, assisting with inventory, and performing other duties as needed.
Parcel Sorter, Tri-State Employment Services, Sacramento, CA
Responsibilities include displaying in-depth knowledge of warehouse policies and procedures, palletizing, parcel
sorting, placing items in numerical order, maintaining an organized work area, and following all safety
regulations.
Office Clerk, California Prison Health Care Services, Sacramento, CA
Responsibilities include preparing and mailing confidential materials, preparing documents for filing folders,
data entry, faxing, printing, maintaining confidentiality, and other duties as assigned.
Retail Assistant, Tre-Chic Boutique, Sacramento, CA
Responsibilities include providing quality customer service, learning and implementing display technique, flyer
distribution, data entry, and operating office equipment such as fax machines, copiers, and printers.
Food Prep/Cashier, Sub Express, Natomas, CA
Responsibilities include preparing orders according to customer requests and company policies, maintaining
clean and sanitary work areas for food preparation, providing quality customer service, organizing customer
catering orders, and following all safe-food handling practices.
Child Care Provider, Private Party, Sacramento, CA
Responsibilities include providing the children with a safe and nurturing environment, leading children in
recreational activities, preparing and serving healthy meals and snacks, assisting children with their hygiene,
communicating with the children’s parents, and promoting children’s self-esteem and understanding of others.
Education
Community Collaborative Charter School—High School Diploma