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Research support services at
an academic library

Lucia Schoombee
SU Library and Information Service
5 November 2013
Contents
• Context/background
• Conceptual approach
• Components / building blocks
• Comparing

2
Part 1
Context and Background

3
Driving forces for change
•
•
•
•
•

Changing technologies
Abundant digital information
Increased understanding users
Evol...
New modes of research
• Different conceptual schools
• Well-known models include:
– Dr. Michael Gibbons’ New
Production of...
“New Science”
•
•
•
•
•
•
•
•

Problem-orientated
Application-based
Team-driven, partnership-based
Multi-disciplinary, Int...
Socio-economic impetus
“…higher education and research contribute to
the eradication of poverty, to sustainable
developmen...
New pedagogies
• Collaborative learning
• Cultivating critical and independent
thought
• Lifelong learning
= to encourage ...
National Imperative
• Pertinent documents:
• 1997 White Paper on Higher Education Transformation
• 2001 National Plan for ...
New funding framework
In 2004 South Africa introduced a new funding framework
(NFF) for research and tuition in all instit...
Institutional Imperatives
• Research Policy of Stellenbosch University
(2008) & Strategic Plan for the
Environment of the ...
Part 2
SU Library Conceptual
Approach to Research
Support
12
Conceptual approach

Inclusive

13
Part 3
Components

14
Research life cycle
Prepare

Measure

Gather

Research
life cycle
Share

Create
Preserve
15
Prepare

Prepare
Measure

Gather

Share

Create
Preserve

• Background reading/
looking for ideas
• Deciding on a topic
• ...
Gather

Prepare
Measure

Gather

Share

Create
Preserve

•
•
•
•
•
•

Literature review
Research design
Research method
Re...
Create

Prepare
Measure

Gather

Share

Create
Preserve

•Data analysis
•Writing
•Edit/proofreading
•Bibliographic managem...
Preserve

Prepare
Measure

Gather

Share

Create
Preserve

•Managing and preserving
research output and data
•Research out...
Share

Prepare
Measure

Gather

Share

Create
Preserve

•Publication in books
•Publication in traditional
journals
•Open a...
Measure

Prepare
Measure

Gather

Share

Create
Preserve

•Strategic research
management
(showcasing, funding, colla
borat...
Research Commons

22
Facilities & equipment
• Spaces – desk space, discussion
rooms, lounge, white boards
• Equipment - laptops, video
conferen...
Staffing model
• Senior librarian
• RLC Academy participant, 2010
• USA Intern 2011

• Librarian
• RLC Academy participant...
Informal networking

25
Seminar Rooms

26
Individual Desk Space

27
Style
Events

29
Video Conferencing

30
Impact
• Usage – 6000/8000 card
swipes per month

• “The new Research
Commons motivates you
to come here and DO
your work....
Queries
• Average number of enquiries per day 15
• Technical
(computers, printing, username/passwor
ds, etc.)
• General (R...
Part 4

Evaluating

33
What is good?
Literature
Recent Reports
Sconul Research Lens
Steve the skateboarder

38
Direction
Need a
skateboard

Space to
practice

Need the
right
clothes
Need
technique
& skill

39
Strategy, structure &
policy
• Guided by a Strategic Plan
• Research Support Committee
• Policies for mandatory submission...
Laying the foundation
Cool t-shirt

Converse
shoes

Headphones

Sliding gloves

41
Laying the foundation
• Digital repository, SUNScholar rated
2nd in Africa
• Research Commons provides
dedicated space for...
Defining features
Hairstyle

Loose, op
en shirt

Beanie

Casual
demeanour

43
Defining features
• Research performance management
• Bibliometrics

• Digital services
• Research workshops

44
Signature elements
Look at
my wiggle

I’m unique

45
46
Collaboration
Language Centre
Research Office

Postgraduate and International Office
Centre for Teaching and Learning

Inf...
Getting Active

48
Events for researchers
• Library Research Week
• Social hour

49
Exciting terrain

50
New Libguides
The research process
• Steps in the research process – Description of the
step, useful reading, services & t...
Visual poll

52
53
What’s lacking
• Research support charter
• Optimise service model
• Definition
• Differentiation of service
PhD, masters,...
So, are we with-it?
Get on with it!

56
References
• Auckland, M. 2012. Re‐skilling for research: an investigation into the
role and skills of subject and liaison...
References
• Mamtora, J. 2013. Transforming library research services: towards a
collaborative partnership. Library Manage...
References
• Stellenbosch University Library and Information Service (SULIS). (2011).
Research Commons concept document. U...
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Research support services at an academic library, presented at UFS 27-11-2013

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Research support services at an academic library, presented at UFS 27-11-2013

  1. 1. Research support services at an academic library Lucia Schoombee SU Library and Information Service 5 November 2013
  2. 2. Contents • Context/background • Conceptual approach • Components / building blocks • Comparing 2
  3. 3. Part 1 Context and Background 3
  4. 4. Driving forces for change • • • • • Changing technologies Abundant digital information Increased understanding users Evolving research methods Scholarly communication Image from: breakingthespidersweb.blogspot.com 4
  5. 5. New modes of research • Different conceptual schools • Well-known models include: – Dr. Michael Gibbons’ New Production of Knowledge Mode 2 (1994) – Drs. Etzkowitz and Leydesdorff Triple Helix (1998) 5
  6. 6. “New Science” • • • • • • • • Problem-orientated Application-based Team-driven, partnership-based Multi-disciplinary, Interdisciplinary Transdisciplinary Heterogeneous, multi-cited Awareness of impact Social useful Beyond peer-review Image from: http://onlinetutoring.overblog.com 6
  7. 7. Socio-economic impetus “…higher education and research contribute to the eradication of poverty, to sustainable development and to progress towards reaching the internationally agreed upon development goals, which include the Millennium Development Goals (MDGs) and Education for All (EFA)” 2009 World Conference on Higher Education: The New Dynamics of Higher Education and Research For Societal Change and Development (UNESCO, Paris, 5 – 8 July 2009) 7
  8. 8. New pedagogies • Collaborative learning • Cultivating critical and independent thought • Lifelong learning = to encourage innovation 2009 World Conference on Higher Education: The New Dynamics of Higher Education and Research For Societal Change and Development (UNESCO, Paris, 5 – 8 July 2009) 8
  9. 9. National Imperative • Pertinent documents: • 1997 White Paper on Higher Education Transformation • 2001 National Plan for Higher Education • 2012 Green paper for post-school education and training • 2012 NPC – Vision 2030 • Goals include: • Increased targets for high publication output rate • Increased enrolment in science, engineering and technology • Increased enrollment Masters and doctoral enrolments • Increase number of HE permanent staff with doctoral degrees 9 Image from: http://www.sasportstours.co.za/international-inbound-tours
  10. 10. New funding framework In 2004 South Africa introduced a new funding framework (NFF) for research and tuition in all institutions of higher education. According to the NFF, an institution’s research output grant for any funding year is dependent on: (a) actual totals of research graduates and research publication units for the year n-2; and (b) total research outputs that an institution is expected to produce in terms of the national benchmarks (Ministry of Higher Education and Training's (MHET) , 2004). Image from: http://www.sasportstours.co.za/international-inbound-tours 10
  11. 11. Institutional Imperatives • Research Policy of Stellenbosch University (2008) & Strategic Plan for the Environment of the VR (Research) (2009) • Commitment to National System of Innovation and Government Research Agenda • Specific goals : ratio between undergrad and postgrad; increased through-put rate, half the completion time of masters & doctoral, increased numbers of PhDs and increased research output 11
  12. 12. Part 2 SU Library Conceptual Approach to Research Support 12
  13. 13. Conceptual approach Inclusive 13
  14. 14. Part 3 Components 14
  15. 15. Research life cycle Prepare Measure Gather Research life cycle Share Create Preserve 15
  16. 16. Prepare Prepare Measure Gather Share Create Preserve • Background reading/ looking for ideas • Deciding on a topic • Formulating a research question • Securing funding • Planning the project • Identifying skills deficits & planning for workshops 16
  17. 17. Gather Prepare Measure Gather Share Create Preserve • • • • • • Literature review Research design Research method Research proposal Ethical compliance Data collection 17
  18. 18. Create Prepare Measure Gather Share Create Preserve •Data analysis •Writing •Edit/proofreading •Bibliographic management •Comply with copyright & plagiarism Sketch by Aaron Leighton www.aaronleighton.com 18
  19. 19. Preserve Prepare Measure Gather Share Create Preserve •Managing and preserving research output and data •Research outputs •Research data Image from: http://timoelliott.com/blog/2013/06/big-data-boasts-cartoon.html 19
  20. 20. Share Prepare Measure Gather Share Create Preserve •Publication in books •Publication in traditional journals •Open access publishing •Conference papers •Publication in social media Image from: http://scistarter.com/blog/ 20
  21. 21. Measure Prepare Measure Gather Share Create Preserve •Strategic research management (showcasing, funding, colla boration) •Determine journal impact •Author productivity and impact reports •Profiling to increase visibility •Consider collaboration opportunities 21
  22. 22. Research Commons 22
  23. 23. Facilities & equipment • Spaces – desk space, discussion rooms, lounge, white boards • Equipment - laptops, video conferencing, iPads, recording devices • Utilities wireless, lockers, printing, photocopying, scanning, coffee • Reference collection - Research methodology, Scientific writing
  24. 24. Staffing model • Senior librarian • RLC Academy participant, 2010 • USA Intern 2011 • Librarian • RLC Academy participant, 2010 • Peer-assistance • Six masters and doctoral students with research experience
  25. 25. Informal networking 25
  26. 26. Seminar Rooms 26
  27. 27. Individual Desk Space 27
  28. 28. Style
  29. 29. Events 29
  30. 30. Video Conferencing 30
  31. 31. Impact • Usage – 6000/8000 card swipes per month • “The new Research Commons motivates you to come here and DO your work. Thank you!”
  32. 32. Queries • Average number of enquiries per day 15 • Technical (computers, printing, username/passwor ds, etc.) • General (Refworks, catalogue and database searches, room bookings, card access, coffee machine) • Other: translation, technical editing of thesis, reference techniques, etc.
  33. 33. Part 4 Evaluating 33
  34. 34. What is good?
  35. 35. Literature
  36. 36. Recent Reports
  37. 37. Sconul Research Lens
  38. 38. Steve the skateboarder 38
  39. 39. Direction Need a skateboard Space to practice Need the right clothes Need technique & skill 39
  40. 40. Strategy, structure & policy • Guided by a Strategic Plan • Research Support Committee • Policies for mandatory submission theses & research articles 40
  41. 41. Laying the foundation Cool t-shirt Converse shoes Headphones Sliding gloves 41
  42. 42. Laying the foundation • Digital repository, SUNScholar rated 2nd in Africa • Research Commons provides dedicated space for researchers and postgrads 42
  43. 43. Defining features Hairstyle Loose, op en shirt Beanie Casual demeanour 43
  44. 44. Defining features • Research performance management • Bibliometrics • Digital services • Research workshops 44
  45. 45. Signature elements Look at my wiggle I’m unique 45
  46. 46. 46
  47. 47. Collaboration Language Centre Research Office Postgraduate and International Office Centre for Teaching and Learning Information Technology Community Interaction Centre for Statistical Consultation 47
  48. 48. Getting Active 48
  49. 49. Events for researchers • Library Research Week • Social hour 49
  50. 50. Exciting terrain 50
  51. 51. New Libguides The research process • Steps in the research process – Description of the step, useful reading, services & tools User guide for postgraduates and researchers • Includes virtual networking spaces (SNSs) and tools and applications Where to publish your research article • Covers traditional publication, Open Access and Subsidy information 51
  52. 52. Visual poll 52
  53. 53. 53
  54. 54. What’s lacking • Research support charter • Optimise service model • Definition • Differentiation of service PhD, masters, supervisors • Data support • Unique author identification 54
  55. 55. So, are we with-it?
  56. 56. Get on with it! 56
  57. 57. References • Auckland, M. 2012. Re‐skilling for research: an investigation into the role and skills of subject and liaison librarians required to effectively support the evolving information needs of researchers (conducted for RLUK) [Electronic]. Available: http://www.rluk.ac.uk/files/RLUK%20Re-skilling.pdf [Accessed June 9, 2013] • Drummond, R., & Wartho, R. (2009). RIMS: The research impact measurement service at the University of New South Wales. Australian Academic & Research Libraries [Electronic], 40(2). Available: http://www.ebscohost.com [2013, June 9] • Hart, G., & Kleinveldt, L. 2011. The role of an academic library in research: researchers' perspectives at a South African University of Technology. South African Journal of Libraries & Information Science [Electronic], 77(1). Available: http://www.ebscohost.com [Accessed June 9, 2013] • Hessels, L., & Van Lente H. 2008. Re-thinking new knowledge production: A literature review and a research agenda. Research Policy [Electronic], 37(4). Available: http://www.ebscohost.com [Accessed June 9, 2013]. 57
  58. 58. References • Mamtora, J. 2013. Transforming library research services: towards a collaborative partnership. Library Management [Electronic], 34(4/5). Available: http:/www.emeraldinsight.com [Accessed June 9, 2013] • Parker, R. 2012. What the library did next: strengthening our visibility in research support [Electronic]. Unpublished paper delivered at the The VALA 2012 16th Biennial Conference and Exhibition. Melbourne, Australia. Available: http://www.academia.edu/1419201/What_the_library_did_next_strength ening_our_visibility_in_research_support [Accessed June 9, 2013] • Research Information Network & Research Libraries UK. 2011. The value of libraries for research and researchers [Electronic]. London, Research Information Network. Available at: http://www.rin.ac.uk/system/files/attachments/value_of_libraries_for_scr een_1.pdf [Accessed June 9, 2013]. • Richardson, J., Nolan-Brown, T., Loria, P., & Bradbury, S. 2012. Library research support in Queensland. Australian Academic & Research Libraries [Electronic], 43(4). Available at http://www.ebscohost.com [Accessed June 9, 2013] 58
  59. 59. References • Stellenbosch University Library and Information Service (SULIS). (2011). Research Commons concept document. Unpublished. • Stellenbosch University (SU). (2012). Strategic Plan for the Environment of the VR (R). Unpublished. • Stellenbosch University Library and Information Service (SULIS). (2010). Strategic Directions 2010-2015. Unpublished. 59

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