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1. VAN HIEN UNIVERSITY
FACULTY OF FORREIGN LANGUAGES & CIVILIAZATIONS
GENERE FORREIGN LANGUAGE
INTERNSHIP REPORT
SALES PROCESS AT VINA AGRICO IMPORT EXPORT
SERVICE TRADING CO.LTD
Tham Khảo Thêm Tài Liệu Tại Luanvanpanda.com
Dịch Vụ Hỗ Trợ Viết Thuê Tiểu Luận, Báo Cáo, Khoá Luận, Luận Văn
Zalo/Telegram Hỗ Trợ : 0932.091.562
Ho Chi Minh city, 2.2022

2. VAN HIEN UNIVERSITY
FACULTY OF FORREIGN LANGUAGES & CIVILIAZATIONS
GENERE FORREIGN LANGUAGE
INTERNSHIP REPORT
SALES PROCESS AT VINA AGRICO IMPORT EXPORT
SERVICE TRADING CO.LTD
Supervisor:
Student:
Class:
Reg. No.:
Ho Chi Minh city, 2.2022

3. ACKNOWLEDGEMENTS
I would like to extend my sincere thanks to teachers of Van Hien University have
enthusiastically communicated to me of knowledge, experience of a lifetime during the
3 years of training under the roof of the school.
During the fact-finding in the company, I have learned a lot of knowledge and
gather more information needed to cater for my thematic. Even there are just 4 weeks,
this is the good opportunity to approach the author and reality of a business unit
economics.I would like to extend thanks to the directors of Vina Agrico Import Export
Service Trading Co.Ltd supply all officials and employees create favorable conditions
for authors complete this symposium.
Finally, please send thank all family and friends sincerely for their support, help
me during the past.
Full name of student

4. COMPANY’S COMMENTS
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Ho Chi Minh City , …………….., 2017
Signature

5. SUPERVISOR’S COMMENTS
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6. TABLE OF CONTENTS
INTRODUCTION...........................................................................................................1
I. OVERVIEW OF VINA AGRICO IMPORT EXPORT SERVICE TRADING
CO.LTD...........................................................................................................................2
1.1 History and development...........................................................................................2
1.2 Functions, missions ...................................................................................................3
1.2.1 Functions ................................................................................................................3
1.2.2 Missions.................................................................................................................4
1.3.Organizational structure ............................................................................................4
II. SALES PROCESSES OF VINA AGRICO IMPORT EXPORT SERVICE
TRADING CO.LTD........................................................................................................7
III. INTERNSHIP PROCESS AT VINA AGRICO IMPORT EXPORT SERVICE
TRADING CO.LTD........................................................................................................9
IV.INTERNSHIP SUMMARY.....................................Error! Bookmark not defined.
1.1 Results of the internship ..........................................Error! Bookmark not defined.
1.2 The skills have made. ..............................................Error! Bookmark not defined.
1.3 The experience has accumulated.............................Error! Bookmark not defined.
V. EVALUATION: .......................................................Error! Bookmark not defined.
1 Advantages .................................................................Error! Bookmark not defined.
2. difficults.....................................................................Error! Bookmark not defined.
3 Recommendations ......................................................Error! Bookmark not defined.
THE CONCLUSION.....................................................Error! Bookmark not defined.
REFERENCES..............................................................Error! Bookmark not defined.

7. 1
INTRODUCTION
In market economy, any a business would want to survive and develop also
must try. Learn the needs of the market, find meet and best satisfying the market
demand is the only successful method for business.
Food products is one of the important goods by the Government concerned.
This is also the general issue of food business, Vina Agrico Import Export Service
Trading Co.ltd was aware of the role of Marketing and finding the most effective sales
methods consistent with market conditions, business sectors. So, sales in the company
is determined to operate effective business decisions of the company and should be
promoted more.
With the knowledge learned and through practical internships at Vina Agrico
Import Export Service Trading Co.ltd, with the guidance of teachers, employees of the
company you have chosen the subject "sales process at Vina Agrico Import Export
Service Trading Co.ltd" to do graduation report. Because of limited time, limited
experience should also post errors, I look forward to the comments of the teachers to
my reports are better

8. 2
I. OVERVIEW OF VINA AGRICO IMPORT EXPORT SERVICE
TRADING CO.LTD
1.1 History and development
Derived from the dense tropical forest in Australia, Macadamia nuts are considered the
King of nuts. With the mission to create brand Macadamia senior in Vietnam, Vina
Agrico Import Export Service Trading Co.ltd first-class Australian quality
Macadamia with Vietnam price.
Diverse taste and match user taste, Macadamia Nut products of Vina Agrico Import
Export Service Trading Co.ltd has four objectives:
+ Macriginal
+ Macsalt
+ Cheemac
+ Macapricot
Series of statistics on the needs of the current marketplace that Macadamia Vietnam
still needs rise sharply. The thing that urged us to give consumers Free macadamia
product quality. Vina Agrico Import Export Service Trading Co.ltd always aware and
putting the health of clients up top, so whatever macadamia product would distribute
in the market are through tight control. The product is canned and luxury design but
still ensure food safety absolute does not contain harmful chemicals. In addition, Vina
Agrico Import Export Service Trading Co.ltd brings quality products from
Macadamia nuts with diverse tastes and match the tastes of users, Vina Agrico
Import Export Service Trading Co.ltd emphasis still cheap to contribute to
expanding the market
Vina Agrico Import Export Service Trading Co.ltd bring to customers the most
delicious macadamia nuts. Enjoy a macadamia Vina Agrico Import Export Service
Trading Co.ltd to feel the difference

9. 3
Vina Agrico Import Export Service Trading Co.ltd
Code: 0313287047
Address: 141/11/4 Tran Nao street, Binh An Ward, Dist. 2, HCM City.
Phone: (08) 3620 6070 | Fax: (08) 3620 6077
Email: info@healthnuts.vn
Website: www.healthnuts.vn
Director: NGUYEN MINH TRIEU
Figure 1: Macadamia nuts
1.2 Functions, missions
1.2.1 Functions
Pake sales by the company's distribution channels, such as selling to dealers,
sales by the project, according to modern methods of sales and retail.
Meet those orders with designs according to customer's requirements

10. 4
1.2.2 Missions
Trading orders for a quick, quality. Implementation of the warranty service, the
customer care with the right rules and contracts. Distribution of industrial products in
order to satisfy the diverse needs of customers.
Use capital efficiently and capital development, implement business objectives.
His mission to shorten the distance of space and time, potential and capacity. Build
long term business strategies. Serious Executive safe mode of labor, social security,
protection of the environment at the same time attention to the interests of workers.
1.3.Organizational structure
Vina Agrico Import Export Service Trading Co.ltd Corporation with staffing
structures are arranged very scientific, consistent with the nature of production and business
activities of the company, in accordance with the laws of the Socialist Republic of Viet
Nam.
Diagrams 1:Organizational structure of Vina Agrico Import Export Service
Trading Co.ltd
(Source: Human resources Department)
Marketing - Sales
manager
Chief accountant Human resources
Vice-Director
Director

11. 5
Functions and duties of department
Director: Direct operating companies, are responsible for the highest authority
in the company’s operations, and is responsible before the law for business activities
and direction of the target company as well as the improvement of workers live.
Vice - Dricter
- Assisting the Director in the management and administration of the company's
activities as assigned by the Director;
- Proactive and positive development, implementation and tasks assigned to the
Director responsible for the efficiency of operations.
Marketing – Sales Department have several functions such as: select the
channels through which the goods are to be distributed, trains the salesmen in a
knowledge of the goods and in methods of selling them, Supervises and directs the
sales activities of the men out in the field. Construction of the advertising, marketing
and discounting to attract customers, Design - network, design maquette advertising
leaflet, brochure, catalog, bandrote ... Administration of company web network,
writing articles to post on the company website, receiving and responding to customer
inquiries, for work through the Internet,…
Document accountant: The basic function is responsible for financial services,
write and collect invoices, data reflected on the books and provide timely information
to serve the director's decision. Ensure implementation of financial revenues and
expenditures of the current regime and state tax provisions, social insurance, health
insurance and other obligations to the state besides function rooms include the
proposed cost-saving measures, increase profitability, preserve and develop the
company's business capital.
Human resources department
- Implementation of strategy, annual budgets, work plans of each month to the
Department Director-General for approval.
- The organization of the mirror, in room assignments to complete year budget
plan, work plan of the room / board approved each period.

12. 6
- Perform internal reports prescribed by the Company and other reports as
requested by the Executive Board.
- Develop processes and professional regulations of the Office of the field,
evaluate the effectiveness of the process, this provision in practice to
continuously improve and enhance the Company's operations.
- Perform other duties as directed by the Executive division.

13. 7
II. SALES PROCESSES OF VINA AGRICO IMPORT EXPORT SERVICE
TRADING CO.LTD
Step 1: Prepare for sale
Salespeople need to prepare everything for successful sales activities, from
insight about products, services, sales plan (list of customers need to visit).
Introductory paper, card, dress, to both the psychology of sales.
Step 2: Search and screening
Actually this is the first step in the sales process aims to uncover the most
promising clients, build a list of potential customers, customer screening weak. Sales
staff can call, send a message to prospects clients before deciding whether to visit.
Step 3: Reach, and appointment setting
Salespeople need to learn full information about prospects, set out the objective
of the visit. Salespeople need to know how to greet the buyer to get the opening step
for later relationships, including appearance, the preamble and the comment in the
story. This step successfully execute your sales process becomes easier you convinced
was 50% of customers buy from you because the customer is to listen to you say,
interested in the products or services you sell.
Step 4: Introduction and presentation
This is the stage the salesperson introduced his product to the buyer under the
AIDA formula (attention, interest, desire, action), the salesperson must carefully
emphasizes the benefits of customers and raised the features of the product to ensure
that the benefits.
Step 5: Fix the comments or objection handling rejection, persuade customers.
The customers almost never made comments opposing the process introduced
or when suggested purchase orders, their opposition may be psychological or logic. To
handle those opposed to this, the salesperson must always keep cheerful attitudes,
suggest people buy clarified those comments don't approve, deny the reasonable value
of the opposing comments, ...

14. 8
Step 6: Unity, signed contract
This is the period of the sales staff to try to unify the business, they need to
know how to recognize the signal to end trade in buyers, including the gestures, words
or comments and questions, the salesman can make the special agents to stimulate
buyers to end trade of service. Especially always use open questions = > client hard to
deny (for example: you get how much ...?)
Step 7: Customer care.
This last step is necessary when the salesperson make sure customers will be
satisfied and continue business relations, shortly after the end of business and sales
staff need to complete all the necessary details about delivery time, terms of purchase,
they should plan on hold to make sure not to lose or forget the customer not so, need
care after goods receipt and use of the service by telephone, visit opinions about
products and services, gifts, holidays, and the small but action from the actions that
will make customers trust you, your company and if there are problems in the order
customers use the product, then easily handled good. Because 80% of the revenue
generated on 20% of customer loyalty.
Above is the 7 basic steps in the sales process that new sales staff entered the
profession needed, customized business lines, products, and services that the sales
process is also different in some steps, so sales form, email the sales process will be
different the online sales process, as well.

15. 9
III. INTERNSHIP PROCESS AT VINA AGRICO IMPORT EXPORT
SERVICE TRADING CO.LTD
Week 1: I attended a sales process training of Vina Agrico Import Export Service
Trading Co.ltd
-I visited the company and with the training staff.
-I've been attending "conferences" to learn about Vina Agrico Import Export Service
Trading Co.ltd
-I learned the real estate glossary, investigated the company's products.
-I learned how to handle situations when product advice for the customer.
-I had to learn about the processes of product Advisory Vina Agrico Import Export
Service Trading Co.ltd and the compensation policy, a Commission of the company.
Week 2: I was assigned on the Sales Department
-I was understanding the environment, culture and Vina Agrico Import Export Service
Trading Co.ltd
-I've been Mr. Bui Duc Huan-Sales Manager internship.
-I have been acquainted with the staff and interns in the business division.
Week 3: I was practicing customer search
-I've done a search clients:
• I have posted news of the sale of products on the website such as rongbay.com,
muaban.net vatgia.com, ...
• I was looking for customers through flyers in the municipality
Week 4: I have practiced sales
-I've been him the Medal of honor guide the actual products and sales way, popular
method of payment products.
-I have made product advice for the customer: how to answer the phone, email ...
-I have learn and set up purchase contracts with customers.
Weeks 5, 6 I have continued the work as week 3, 4