Listening and questioning skills for good communication

1. USING EFFECTIVE
COMMUNICATION
SKILLS

2. What are good listening skills?
Good communicators are active listeners. Active listening
means you are
hearing what others are saying rather than just thinking
about your reply
asking questions for clarification
using appropriate non-verbal communication, such as eye
contact.

3. What do active listeners do?
Active listeners use these skills
attending—not interrupting, showing physical attention by
using eye contact and open posture
following—using conversation openers, inviting people to
share ideas and feelings, asking few questions
reflecting—paraphrasing, clarifying, reflecting feelings and
meanings, summarising.

4. What are good questionning skills?
Good communicators think about the best way to ask a
question.
When they are thinking about the best question to ask they
consider
What is happening in this situation?
What is my relationship to the person receiving my
communication?
What are their attitudes and beliefs?

5. What are the different types of questions?
Closed questions – can be used to get facts, or check
information. ‘ Have you finished your homework?’
Open questions – can be used to get a more detailed
answer or encourage conversation. ‘ Do you think you’ll
be finished on Facebook soon?’
Probing questions- can be used to get specific
information. ‘What needs to done to prepare the café for
opening?’
What are some other examples of open questions?