2. Introduction to SAP QM
To understand the SAP terminologies & QM organization structure
Master date in Quality Management
QM business processes in SAP
Agenda
3. SAP QM module is one of the Logistics SAP Module where
QM stands for Quality Management, which includes
QM in Procurement
QM in Production
QM in Sales and Distribution
Quality Control
Introduction
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12. SAP AG
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Basic Data for Inspection Planning
Inspection plan
Work centers
Reference
operation sets
Test equipment
Catalogs
Sample
determination/
Dyn. modification
Basic Data
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Quality Control Functions
Quality Control
Statistical
process control (SPC)
Quality scores
Quality costs
Evaluations
Dynamic modification
of inspection scopeQM
Vendor evaluation
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Test Equipment Management Functions
Test equipment management
Master data
Calibration inspection
(planning)
Calibration inspection
(processing)
QM
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Quality Certificate Functions
Quality certificates
Certificate planning
Certificate
processing
QM
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Sales & Distribution Chain
ServiceServiceDeliveryDelivery
Controlling data
Inspection lot
Batch
determination
Quality certificate
Sales OrderSales Order
Customer-specific
inspection
specifications
Customer/material
information
Customer
complaint
Inspection for a
return delivery
Sales
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Update of statistics
Service
RepairRepair
Subsequent
delivery
Subsequent
delivery
Credit MemoCredit Memo
Company
Credit Memo
Company
Credit Memo
Q notificationQ notification
Return delivery
Fax
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62. Customer Complaints
Complaint against Vendor
Internal Problems
Structured Problem report for enabling Continuous improvement
Allows - collect, manage and evaluate data
Quality Notification
63. Quality Inspection
Inspection lot
Print insp. instruction
Result recording
Usage decision
SDQM Q/Inspection
Generate order
Order accounting
Inspection
plan
Goods receipt
blocking code
certificate
Transfer postings
free
blocked
back
scrap
sort
Stock in quality
or inspection
67. Sample size n
Acceptance no. c
Independent of lot size
Sampling plan
.... defines how the sample is
determined
100% inspection
Fixed Sample
% Sample
Sampling Scheme
.. defines rules for acceptance
& rejection
Variable inspection method
Manual Valuation
Attributive insp. by
nonconforming units
Sampling Type Independent of lot size
Calculation of sample size and type of valuation for result recording
Sampling Procedure
68. Sampling plan
Sample scope Acceptance Criteria
Lot size, Sample size Acceptance no. / Rejection no.
Arrangement of sampling plans for acceptance of char. for various lot sizes
Sampling Scheme