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Qm overview

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SAP QM

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Qm overview

  1. 1. 1 QM Module Santosh
  2. 2. 2 QM Overview QM Module General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  3. 3. 3 © SAP AG 1999 Main Business Scenario  Industrial companies perform quality inspections on products at various stages in the logistics supply chain.  They need to maintain inspection specifications, record inspection results, and can perform evaluations using this data. QM Overview Business Scenario :
  4. 4. QM Integration PPPPMMMM PurchasingPurchasing RequisitionRequisition Inventory mgmt Goods receipt Stock transfer Goods issue Inventory mgmt Goods receipt Stock transfer Goods issue Shipping Billing Shipping Billing SDSD Invoice verification Invoice verification Warehouse management Warehouse management Inspection lotInspection lot QMQM Inspection lotInspection lot Print insp. instructionPrint insp. instruction Results recordingResults recording Usage decisionUsage decision Basic dataBasic dataBasic dataBasic data Test equipment management Test equipment management PMPM Production planning Production planning Reqt planning R-cut capacity planning Reqt planning R-cut capacity planning Planned Orders Planned Orders Opening period Opening period Order: - Creation - Release - Confirmation Order: - Creation - Release - Confirmation Shop floor control Capacity leveling Shop floor control Capacity leveling CAMCAM MaterialsMaterials VendorsVendors RoutingsRoutings DocumentsDocuments Inspection plan Characteristics Insp. methods Insp. catalogs Test equipment
  5. 5. 5 Control Planning Inspection QM Overview
  6. 6. 6 QM Overview  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt. Quality Planning: Activities Creating and managing the master data that is required (among other items) to plan and execute quality inspections.
  7. 7. 7 QM Overview Quality Inspection: Activities Determining whether the units inspected fulfill the predefined quality requirements.  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  8. 8. 8 QM Overview R Quality Control: Activities Implementing different preventive, monitoring and corrective activities. These activities are based on the specifications from quality planning and the evaluations of quality inspections and quality notifications. npnp 157157 005005 398398  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  9. 9. 9 QM Overview R Quality Certificates: Activities Certifying the quality of a material or product. Quality certificates contain texts, specification values, and inspection results.  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  10. 10. 10 QM Overview R Quality Notification : Activities Recording the Non-Conformance or product. Investigation and analysis of defect Record Cause , Task and activities , etc.,  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  11. 11. 11 QM Overview R Test Equipment Management: Activities Managing master data as well as the planning and processing calibration inspections for test and measurement equipment. 30  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  12. 12. 12 QM Overview QM Module - General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  13. 13. 13 QM Overview  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt. Quality Planning: Activities Creating and managing the master data that is required (among other items) to plan and execute quality inspections.
  14. 14. 14 Quality Planning  Inspection Planning  Inspection Plan  Master Recipes  Basic Data  Catalog / Selected Sets  Master Inspection Characteristics  Class Characteristics  Inspection Method  Sampling Procedure / Sampling Scheme  Work Center  Logistic Master Data  Material master QM-View  Quality Info Record
  15. 15. 15 © SAP AG 2001 QM Basic Data and Inspection Plan Structure Operation Header Insp. plan Material master record Vendor master record Inspection characteristic Work center Production resources/tools Customer master record Quality Planning Inspection Plan Structure :
  16. 16. 16 Quality Planning Inspection Plan :  Inspection plans is used to describe how a quality inspection should be performed for one or more materials.  Define in the inspection plan in which order individual inspection operations should occur and which inspection characteristics should be inspected, using which inspection specifications. Inspection plans for different uses (for Example goods issue inspection, Inprocess Inspection, Inspection during Sales etc.).
  17. 17. 17 © SAP AG 1999 What is to be inspected? General data Characteristic control References to master records Administrative data Master Inspection Characteristic Quality Planning Basic Data : Master Inspection Characteristics
  18. 18. 18 Quality Planning Master Inspection Characteristics :  Inspection characteristic describes WHAT needs to be inspected.  MIC can be either Qualitative or Quantitative and intended for repetitive use.  Catalogs & inspection Methods are assigned to MICs  Defect Catalogs are assigned in case Defect Recording is required.  Control Indicators defines the parameters for Result recording of the MIC & Result analysis.
  19. 19. 19© SAP AG 2001 CODING ScratchedScratched WarpedWarped DamagedDamaged CrackedCracked Usage of Catalogs 1001 Warped 1002 Damaged 1003 Cracked 1004 Dented Quality Planning Basic Data : Usage of Catalog
  20. 20. 20 Quality Planning Defects Defect consequences Causes Events Usage decisions Task Characteristic attributes Selected Set Codes Cat Type Codes Codes Grp Selected Set 9 6 5 4 3 2 1
  21. 21. 21 Quality Planning Catalog : The catalog contains unique, non-numerical data in the system that is defined at client or plant level.  Can define our own code groups and codes for each catalog type.  Directly assign catalogs to master inspection characteristics  Use the catalogs to make it easier to record inspection results, defects, and defect locations during inspection lot processing
  22. 22. 22© SAP AG 2001 Inspection Method: General What kind of inspection is to be performed? Validity Qualification Texts Classification Quality Planning Basic Data : Inspection Method
  23. 23. 23 Quality Planning Inspection Method:  An inspection method describes how the inspection to be carried out for an inspection characteristic.  Common family of components which are inspected under standard specifications, norms etc can be treated as inspection method which will be assigned to master inspection characteristic  Up to ten inspection methods can be assigned to a master inspection characteristic, however only one inspection method can be assigned to the planned characteristic.  Inspection method is maintained at plant level and validity from effective date.  Inspection method identifier is optional Text, Long Text, Inspector Qualification to be entered on data screen for every inspection method
  24. 24. 24 Quality Planning Quality Info Record :  When a quotation or purchase order is created, the system checks whether a Q-info record is required and available for the combination of material and vendor. A check is made to determine whether the purchase order can be released  Specify a status profile for releasing the supply relationships as well as the QM system of the material-vendor combination in the Q-info record  This facilitates the inspection or perform a goods receipt inspection and/or source inspections
  25. 25. 25 QM Overview QM Module General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  26. 26. 26 QM Overview Quality Inspection: Activities Determining whether the units inspected fulfill the predefined quality requirements.  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  27. 27. 27 Quality Inspection  Inspection Lot Creation  Manual / Automatic Lot  Stock / Non-Stock relevant Lot  Result Recording  Quantitative / Qualitative / Calculated chars  Single/Multiple recording  Valuation with specification  Defect Recording : For deviation  Manual / Auto creation  Continued with notification : Background process  Usage Decision  UD code / Stock Posting / Quality Score Calculation
  28. 28. 28 © SAP AG 1999 Inspection Lot: Business Scenario Inspection lot The inspection lot represents the request to a plant to perform a quality inspection on a certain quantity of a material. Quality Inspection Inspection Lot :
  29. 29. 29 © SAP AG 2001 12 9 6 3 11 1 7 5 8 4 210 Goods movement Production order Customer order Delivery Deadline monitoring Manual Inspection lot Maintenance order Inspection Lot: General Quality inspection Quality Inspection Inspection Lot : General
  30. 30. 30 © SAP AG 1999 QM Inspection Process: Results Recording Event Sample determination Usage decision Evaluation Defects recording Inspection lot Enter results Valuation Completion Results recording Quality Inspection Inspection Process : Result Recording
  31. 31. 31 © SAP AG 1999 Defects Recording: Business Scenario Quality Inspection Defect recording business scenario :
  32. 32. 32 © SAP AG 1999 !!Purchasing Production Vendor Stock A A B C D Statistics Units t Quality level Inspection stage Time Usage Decision: Effects Quality Inspection Usage Decision – Effects :
  33. 33. 33 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  34. 34. 34 QM Overview R Quality Certificates: Activities Certifying the quality of a material or product. Quality certificates contain texts, specification values, and inspection results.  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  35. 35. 35 Quality Certificate  Incoming  Vendor certificate against Good receipt  Outgoing  Certificate Profile - Certificate Planning - Certificate Processing
  36. 36. 36 Quality Certificate
  37. 37. 37 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  38. 38. 38 QM Overview R Quality Notification : Activities Recording the Non-Conformance or product. Investigation and analysis of defect Record Cause , Task and activities , etc.,  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  39. 39. 39 Quality Notification  Notification Type  Vendor problem  Internal problem  Customer complaint  Notification Process  Automatic trigger from defect recording / Manual creation.  Predefined codes as per catalog used in - Item / Task / Activity  Catalog maintained at client level.  Task completion for notification closure  Standard report for notification.
  40. 40. Quality Notification Status management Nonconformity costs QM costs Q Notification Actions Defects analysis TasksEvaluations Controlling Workflow DescriptionArchive Link Elements:
  41. 41. 41 Quality Notification Notification Task Completion and Notification closure Report Complaint Details Complaint type and rejection details Partners and Coordinator Internal and External failures Causes (Root Cause) Tasks (Corrective Action ) Activities (Preventive Action) Purpose :  To record & process different types of problems..  To analyze the defects & monitor the correction of these defects.
  42. 42. 42 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment Management QM Integration with Other Modules Standard Reports Benefits Processes
  43. 43. 43 QM Overview R Test Equipment Management: Activities Managing master data as well as the planning and processing calibration inspections for test and measurement equipment. 30  Quality planning  Quality inspection  Quality control  Quality certificates  Quality notifications  Test equipment mgmt.
  44. 44. 44 Test Equipment Management Purpose :  To ensure that the Test Equipment ( which is used for Inspection ) continues to meet the pre-defined specifications. Process:  Creation of • Equipment • Maintenance task list • Maintenance plan  Scheduling the Plan  Processing of Calibration order (Internal / External)  Creation of the lot  Result recording  Defect recording  Usage decision  Notification processing for any deviation.
  45. 45. 45 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  46. 46. QM Integration PPPPMMMM PurchasingPurchasing RequisitionRequisition Inventory mgmt Goods receipt Stock transfer Goods issue Inventory mgmt Goods receipt Stock transfer Goods issue Shipping Billing Shipping Billing SDSD Invoice verification Invoice verification Warehouse management Warehouse management Inspection lotInspection lot QMQM Inspection lotInspection lot Print insp. instructionPrint insp. instruction Results recordingResults recording Usage decisionUsage decision Basic dataBasic dataBasic dataBasic data Test equipment management Test equipment management PMPM Production planning Production planning Reqt planning R-cut capacity planning Reqt planning R-cut capacity planning Planned Orders Planned Orders Opening period Opening period Order: - Creation - Release - Confirmation Order: - Creation - Release - Confirmation Shop floor control Capacity leveling Shop floor control Capacity leveling CAMCAM MaterialsMaterials VendorsVendors RoutingsRoutings DocumentsDocuments Inspection plan Characteristics Insp. methods Insp. catalogs Test equipment
  47. 47. 47 © SAP AG 1999 Quality Management: Integration in logistical processes PM MM PP SD Quality Management Position of QM QM integration
  48. 48. 48 QM integration Material Management  Manages quality information for materials, vendors  Releases vendors; Monitors their QM systems  Manages the release status of delivery relationships, for example Vendor approval, Sample Approval etc  Evaluates vendors on the basis of quality using quality scores from audits, goods receipt inspections, and problem notifications.  Requests quality certificates and monitors their receipt. Tracking of vendor certificates.  Triggers source inspections to be carried out at the vendor’s premises before the vendor is due to make a delivery - Source inspection.  Triggers inspections for goods movements, for example, goods receipt  Blocks payments until Inspection Lots are accepted
  49. 49. 49 QM integration Production Planning  Batch management  Handles inspection characteristics and setup characteristics for operations  Manages quality inspections for manufacturing orders  Handles in-process inspections during production at freely defined inspection Points- In-process Inspection (Qty/time based)  Scrapping procedures  Triggers final inspection upon goods receipt from production  Confirms quality and quantity information for manufacturing orders  Monitors production quality with the help of control charts and determines process capability.  Manages problems in production using quality notifications and by processing corrective tasks
  50. 50. 50 QM integration Sales and Distribution  Batch allocation during delivery of finished goods  Customer Complaints Handling  Manages customer-related quality information  Triggers an inspection at shipping when the delivery is created- Lot Creation thro PGI for Sales Inspection  Lot Creation thro PGR for Customer Returns  Creates quality certificates with the delivery Plant Maintenance  Equipment related data maintenance  Calibration
  51. 51. 51 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  52. 52. 52 Reports
  53. 53. 53 Reports
  54. 54. 54 Reports
  55. 55. 55 Reports
  56. 56. 56 Reports
  57. 57. 57 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  58. 58. 58 Benefits BENEFITS :  Comprehensive master data maintenance by system.  Stocks in Quality till inspection is completed.  Inspection Results are available on line, hence retrieval is will be easy and trends/SPC of characteristics can be viewed on line  Quality Score for vendor is based on U D.  Standardized methodology for complaint reporting and analysis.  Calibration frequency scheduled by system for instruments.  Standard reports for analysis and review.
  59. 59. 59 QM Overview QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes
  60. 60. 60 QM Processes 1. QM Master Data 2. Incoming Inspection 3. In Process Inspection 4. Final Inspection 5. Stock Transfer Inspection 6. Customer Complaints and Return 7. Miscellaneous Inspection 8. Calibration Inspection
  61. 61. 61 1. QM Master Data
  62. 62. 62 QM Master Data 1. Material master : MM01,MM02,MM03 2. Inspection Method : QS31,QS32,QS33 3. MIC : QS21,QS23,QS24 4. Equipment Master : IE01,IE02,IE03 5. Catalog : QS41,QS42 6. Selected Set : QS51,QS52 7. Sampling Procedure : QDV1,QDV2,QDV3 8. Inspection plan : QP01,QP02,QP03 9. Maintenance Task list : IA01,IA02,IA03 10.Quality info Record : QI01,QI02,QI03 1. Material master : MM01,MM02,MM03 2. Inspection Method : QS31,QS32,QS33 3. MIC : QS21,QS23,QS24 4. Equipment Master : IE01,IE02,IE03 5. Catalog : QS41,QS42 6. Selected Set : QS51,QS52 7. Sampling Procedure : QDV1,QDV2,QDV3 8. Inspection plan : QP01,QP02,QP03 9. Maintenance Task list : IA01,IA02,IA03 10.Quality info Record : QI01,QI02,QI03 Create (One time only) Change (many times) Display (any time)
  63. 63. 63 2. Incoming Inspection
  64. 64. 64 Incoming Inspection GR-MIGO Posting by MM Inspection Lot : Type 01 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Usage Decision (QA11) - Stock Posting - Quality Score updation - UD code Valuation - Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Incoming Insp Notification Closure Not Ok OK Quality Notification
  65. 65. 65 3. In-Process Inspection
  66. 66. 66 In-process Inspection Order create by PP Inspection Lot : Type 03 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Valuation is required on each recording Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) In-process Materials Notification Closure Not Ok OK Lot Usage Decision Quality Notification
  67. 67. 67 4. Final Packing Inspection
  68. 68. 68 Final Inspection GR Posting by PP Inspection Lot : Type 04 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Final Inspection Notification Closure Not Ok OK Usage Decision (QA11) - Stock Posting in Silo - Quality Score updation - UD code Valuation - Inspection lot completion Quality Notification
  69. 69. 69 5. Stock Transfer Inspection
  70. 70. 70 Stock Transfer Inspection Stock Transfer GR Posting by MM Inspection Lot : Type 08 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Usage Decision (QA11) - Stock Posting - Quality Score updation - UD code Valuation - Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Plant to Plant Notification Closure Not Ok OK Quality Notification
  71. 71. 71 6. Customer complaint and Returns
  72. 72. 72 Customer Rejection Post Goods Receipt to storage loc using VL01n for Inspection lot creation. Create Notification Result Recording for investigation finding Defect Recording Create Return Sale Order by SD thro VA01 Inspection Lot : Type 05 created and viewed thro QA32 Task Completion and Notification closure Generate Report Usage Decision for the Lot Notifications Process contains : •Customer Details / Sale order •Complaint type and rejection details •Partners and Coordinator •Internal and External failures •Causes (Root Cause) •Tasks (Corrective Action ) •Activities (Preventive Action) Classification of customer complaint
  73. 73. 73 Customer complaint Task Completion and Notification closure Generate Report Notification Raised by SD Notifications Process contains : •Customer Details / Sale order •Complaint type and rejection details •Partners and Coordinator •Internal and External failures •Causes (Root Cause) •Tasks (Corrective Action ) •Activities (Preventive Action) Send to Concerned Personnel for actions
  74. 74. 74 7. Miscellaneous Inspection
  75. 75. 75 Miscellaneous Inspection Manual Lot Creation using QA01 Manual Lot origin :Type 89 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Usage Decision (QA11) - Quality Score updation - UD code Valuation - Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Miscellaneous Inspection (Audit/Reverse Engg) Notification Closure Not Ok OK Quality Notification
  76. 76. 76 8. Calibration Inspection
  77. 77. 77 Internal Calibration Calibration Order Searching thro IW39 Inspection Lot list :Type 14 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Usage Decision (QA11) - UD code Valuation - Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) QC Equipment Notification Closure Not Ok OK Master Data : • Equipment Master : IE01,IE02,IE03 • Maintenance Task list : IA01,IA02,IA03 • Maintenance Plan : IP41 • Scheduling : IP10 Master Data : • Equipment Master : IE01,IE02,IE03 • Maintenance Task list : IA01,IA02,IA03 • Maintenance Plan : IP41 • Scheduling : IP10 Quality Notification
  78. 78. 78 External Calibration Create service entry sheet by MM thro ML81N Inspection Lot list :Type 14 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Resul t Usage Decision (QA11) - UD code Valuation - Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Lab Equipment to be calibrated by external Notification Closure Not Ok OK Service Entry Sheet completion / MIRO Processing by QM Create Purchase Order and Gate Pass by MM thro ME21N Calibration Order Searching thro IW39 Calibration Order Processing thro IW32 If Inspection Lot not required Master Data : • Equipment Master : IE01,IE02,IE03 • Maintenance Task list : IA01,IA02,IA03 • Maintenance Plan : IP41 • Scheduling : IP10 Master Data : • Equipment Master : IE01,IE02,IE03 • Maintenance Task list : IA01,IA02,IA03 • Maintenance Plan : IP41 • Scheduling : IP10 Quality Notification
  79. 79. 79 Thank you

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