1. CrystalBihl@gmail.com Corpus Christi, TX 512.970.1880
LinkedIn Profile
OBJECTIVES
To form a long-standing relationship, which will allow both parties to flourish, using creative communication techniques while
incorporating technical excellence.
EDUCATION
The Art Institute
BACHELOR'S DEGREE Advertising with Account Planning and Management concentration
(In progress)
Freelancer (Graphic Design) t Corpus Christi, Texas
Portfolio
"Graphic Art Nerd, at your service."
I am a technically savvy, creative thinker with 10+ years of experience as a college educated Graphic Designer and experienced
computer technician. I boast a broad skill-set including using: Adobe Creative suite (CS- Current Creative Cloud), Adobe
Illustrator, InDesign and Photoshop. As a Graphic Artist, Art Director, Branding Specialist, Photo Enhancement wizard, and well
rounded Art Nerd, I have the passion and talent to produce high quality designs that not only look professional, but also contain a
touch of the quirky eclectic flourish that consumers expect from an Austin artist. All designs are created with the express intention
to drive your target audience directly to your door.
My working experience in technical support for both PC and Apple products, customer service, and office management makes
me uniquely qualified to give your project the white glove treatment it deserves.
WORK EXPERIENCE
Freelancer t Texas
Art Direction/Graphic Designer since 2003
As a Graphic Artist, Art Director, Branding Specialist, Photo Enhancement wizard, and well rounded Art Nerd, I have the passion
and talent to produce high quality designs that not only look professional, but also contain a touch of the quirky eclectic flourish
that consumers expect from an Austin artist. All designs are created with the express intention to drive your target audience
directly to your door.
s Create and direct teams of graphic artists
s Manage design projects for printing companies
s Design art for print
s Prepare provided art work for print
s Adjust and convert logos to vector format
s Resize, add bleed edges, clean up images, etc.
s Network with printing companies
s Design creation that brings the client's vision to life
s Negotiate with vendors
s Provide freelance design services of Logos, flyers,
simple websites and any other advertising assets
requested
s Create and manage questionnaire forms that help
customers clarify their art/design needs.
s Streamline processes from design through print to
create higher productivity and efficiency.
s Consult on advertising and marketing needs for
small to medium businesses
CRYSTAL CHAPA

2. Apple t Austin, Texas
Multiple Assignments
Tier 2 iOS Technical Support May 2009 – July 2012
s Receive inbound call escalations from front line technical support to resolve advanced technical issues with iOS
products and their connectivity to both Mac and PC Computers.
s Worked closely with Apple onsite engineers to resolve particularly difficult technical issues
s Served as customer facing supervisor for non-technical issue resolution
s Maintained and exceeded monthly sales quota
s Trained in evaluating peer advisors as a backfill Quality Coach
s Led special projects
EMEA Consumer Sales October 2013 (Holiday temporary assignment)
s Received inbound customer purchase inquiries
s Designed unique computing and technology solution packages including: Mac computers, iPhone, iPad, peripherals
and Apple Care products
s Maintained an above average sales quota
s Was selected to create a training presentation for our team on positioning Apple Care product sales
s Was “the go to girl;” a strong source of Apple product and technical knowledge for fellow team members
iTunes Customer Support August 2006 – March 2007 (Back to School temporary assignment)
s Received and resolved inbound email Customer Service inquires for iTunes customers
s Maintained above par metric statistics by completing 60 - 80 email responses per day
s Utilized top-notch customer service skills that were rewarded with a Customer Satisfaction Award in 2007 and a
nomination for AppleCare Employee of the Month in December of 2006
s Assisted manager with duties, such as overseeing meetings when he was not available
s Formed team competitions to help keep staff morale up
s Placed in-charge of team area decorations
The Human Solution t Austin, Texas
Office Manager September 2007 – March 2008
Responsible for all office functions including:
s Prepare daily correspondence
s Follow-up with aging and collections
s Answer sales-related questions
s Process shipping and receiving of our products
s Maintain filing system
s Train newly hired employees
s Develop a relationship with a new freight company that provided The Human Solution with the ability to ship oversized
products in a timely manner, which in turn improved profit
s Implement a working-quote system that increased revenue by utilizing a tracking system that ensured follow up alerts
and conversion to invoices and Purchase Orders
TDO Graphics t Austin, Texas
Owner January 2006 – 2009
s Owner of a small graphic design firm with seven contract employees
s Designed a business plan to provide top of the line print and web graphics for a variety of clients at an affordable rate
s Sold graphic design services to clients including: Business cards, flyers, websites, portfolios, stationary, and logos
s Managed projects and delegated the right job to the most qualified designer for said project
s Maintained all accounting using Microsoft Accounting
RWL Markets Inc. t Austin, Texas
Administrative Assistant, Sales Coordinator and Manager
April 2003 – August 2006
RWL Markets Inc. is an asset disposition company that refurbishes and sells computers, computer parts, servers and
networking equipment. I assisted in company start up and held many positions and duties, such as;

3. s Refurbished hundreds of laptops and desktop PC
computers.
s Computer repair: Screen repair/replacement,
diagnosing software and hardware issues and
resolving them with hardware replacement or
software troubleshooting as needed.
s Installed OS (operating systems) and initial software
set up and installation to ensure customers
received their machine ready to use, out of the
box
s Administrative Assistant
s Assistant Warehouse Manager
s Technician
s Shipping Manager
s Resolved customer facing conflicts
s Resolved administrative and warehouse conflicts
s Maintained a sales quota
s Provided customer support via email and phone
s Managed invoices
s Inventory management
s Managed Returned Merchandise Agreements
s Performed administrative and general office duties
OTHER
Previous work experience of nearly ten years in the restaurant industry where I held many positions as an assistant and
backfill manager, waitress, barista and various other leadership roles.
REFERENCES
s Amanda Esquivel 940.230.3381 amanda@counseloramanda.com (Graphic Design Client Reference)
s Akeem Prince 832.707.5907 info@thebluegeckoprinting.com (Print Design Reference)
s Ronnie Edgar 512.589.4790 RonnieEdgarii@gmail.com (Management Experience Reference)