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1. LEYLA HASHTROUDI
North Vancouver, BC V7L 0H4 | 6043157680 | lhashtroudi@gmail.com
Summary
Versatile Teller is knowledgeable about checking, savings and investment fund accounts and transactions.
Skilled in assisting customers with accounts, transfers, and banking product needs. Brings excellent
communication skills combined with open and upbeat nature.
Skills
 International Funds Transfer Process Expertise
 Problem Solving
 Check Cashing
 Excellent Communication Skills
 Customer Service
 Data Entry
Experience
Bank Clerk 01/2008 to 01/2022
Parsian bank Tehran
 Opened new checking, savings, and lines of credit for customer accounts
 Maintained confidentiality of bank records and client information
 Researched and resolved customer issues on personal savings, checking and lines of credit accounts
 Entered customer transactions into computers to record transactions and issue computer-generated
receipts
 Identified and reported suspicious behaviour to security personnel as appropriate
 Trained employees on cash drawer operation.
IT Manager 12/2006 to 12/2007
Salamat Gharb physician group Tehran
 Updated project plans based on changing objectives, specifications and staff availability
 Assessed system needs, improved design processes and enabling systems to align more closely with
business expectations
 Connected with customers to explain system changes and integrate customer feedback into
improvement processes.
IT Manager 03/2006 to 12/2006
Ostovar Vand Bonian Zanjan
 Kept project teams on-task with proactive control of budgets, schedules, and scopes
 Updated project plans based on changing objectives, specifications, and staff availability
 Maintained close connection with project personnel to quickly identify and resolve problems.
IT Specialist 02/2005 to 02/2006
Nouri Petrochemical Khouzestan
 Conferred with vendors to obtain replacement hardware or software and escalate more complex
concerns
 Documented repair processes and helped streamline procedures for future technical support actions
 Configured new employee workstations consisting of hardware, software and peripheral devices.
Sales Specialist 01/1999 to 01/2005
Iran Sazeh Company Tehran
 Calculated production, delivery, and installation costs to provide customers with accurate quotes
 Educated customers on product features and technical details to highlight benefits
 Stayed up to date on company products and services to support sales objectives.
Teacher 01/1998 to 01/1999
Sokhan school Tehran

2.  Differentiated instruction according to student skill level
 Built and strengthened positive relationships with students, parents, and teaching staff
 Encouraged student critical thinking and discussion using a variety of teaching techniques.
Education and Training
Master of Science: Global Leadership 05/2022
Fairleigh Dickinson Vancouver, BC
Master of Science Management 03/2013
Azad University Zanjan
Hobbies and interests
 photography
 podcasting
Additional information
 https://www.linkedin.com/in/leyla-hashtroudi