EDUCAUSE Learning Initiative (ELI) Fall Focus Session, 2007

1. Leslie Dare, Ed. D. - Director
Distance Education & Technology Services
Division of Student Affairs
NC State University
Student Affairs
Division of
Keeping Pace with the Net Generation:
A Student Affairs Perspective
ELI Fall 2007 Focus Session
Boulder, CO
August 16, 2007

2. About This File
Content: This file is not quite the same as what was presented at the ELI event on August
16, 2007. I’ve taken my presenter comments (the notes section) and added them as actual
slides so as to give full context for the content. This is why there are slides which have lots
of seemingly random text – which is not typically part of what I display during an actual
presentation. Also included are source references and links, which were deliberately
omitted in the display version for the conference in order to reduce the visual clutter that
can sometimes be distracting. My intent here is to provide all the detail associated with the
presentation in this one document. The result is a document with much more content than
would normally appear on the screen during the actual presentation.
Copyright Leslie Dare, 2007. This work is the intellectual property of the author.
Permission is granted for this material to be shared for non-commercial, educational
purposes, provided that this copyright statement appears on the reproduced materials and
notice is given that the copying is by permission of the author. To disseminate otherwise
or to republish requires written permission from the author.
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

3. Presentation Agenda
• Survey Results
• Audience Poll
• Student Affairs Professionals - We Really Do Care
• What We Are Doing
• Challenges for You
• Wrap UP
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

4. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
I was very inspired by the student videos we’ve been
watching, and so last night after supper, I conducted
some rigorous research to see if student affairs
professionals are net savvy.
So posed the question: What is Twitter?
Here are some of the responses.

5. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

6. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

7. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

8. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

9. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

10. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

11. Survey: What is Twitter?
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Now, granted, you might question my research
methods, but I can guarantee you that if I did indeed
conduct an informal survey of my SA colleagues, and
asked this same question, the faces would be the
same.
I would be shocked if any of them had ever heard of
Twitter.

12. Summary of Survey Results
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Most student affairs professionals
are not very net savvy.
(But we want to be.)

13. Summary of Survey Results
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
In truth, we do have individuals here and there who are truly
net savvy and understand our current generation of college
students. I think this true for the faculty as well, with the
evidence being very robust “TLT” or “teaching and learning
with technology” workshops, listserv discussions and
scholarship.
But generally speaking for those of us in student affairs, this
summary is supported by research in the field of student
affairs, and by my own extensive observations.

14. Audience Poll
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Raise your hand if you know
the name of the
chief student affairs officer
on your campus.

15. Audience Poll
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
If you don’t know the name of the chief student affairs
officer at your institution, don’t feel so bad.
Most folks in our Division of Student Affairs don’t know the
names our technology leaders.
My point here is that there certainly there is lots of room for
further collaboration. More on that soon.

16. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Just what do we
care about?

17. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What is student affairs? Who are we? Most folks think of
student affairs staff are those warm and fuzzy people on
campus. We are the people that care about all the learning that
happens outside the classroom. We are the people who value
the development of the whole person and responsible citizens.
We are the people that help them cope during their time on
campus.
We provide the traditional services you might think of: dining,
housing, campus recreation…as well as developmental
programming to help students grow in all aspects of their lives.

18. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
But we do think about these technology issues from time
to time. We may not be very tech savvy ourselves, as a
profession, but this whole “internet” thing has caught our
attention. So what do we care about?

19. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Impact of Technology
on Student Behavior
Observe this photograph carefully.
The male student is making a rather rude gesture
that he probably would not want his parents to see.
And just what is in those red cups?
All in all, it makes us want to ask - what were you
thinking in posting this?

20. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Impact of Technology
on Student Behavior
Internet addiction in general, as well as online
gambling as a specific addiction, are very much a
concern for student affairs professionals.
Our folks in the counseling center continue to see
students with these problems, and these behaviors
are observed by resident advisors, peer mentors,
and others in student affairs. We often see
students who are suffering academically and
in their personal relationships because of
this type of addictive behavior.

21. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Decision Making
And our friend here has made quite a
questionable decision in posting this
photograph in her Facebook account.
Does she understand that there are no “take
backs” in the digital world, and that this photo
might be viewed by a potential employer?

22. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Ethics, Academic Integrity
Plagiarism is a major concern. I’m so glad to see Rick Satterlee’s work in this area, which is one of the project
parlors available this afternoon. Again, cheating and plagiarism have been around since the earth cooled.
Technology has made it - some say - easier. And we’ve had conversations around this question: are students more
likely to engage in cheating and plagiarism because it’s easier to do so? When it is so easy to cheat (or for that
matter, post a video of you and your girlfriend having sex), are students less likely to consider the consequences?
Some recent research suggests that is the case.

23. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Policy, Ethics
Illegal file sharing is a hot topic right now, of course.
Campuses are scrambling to respond to what some would call
“extreme” legal action being taken against college students by the
RIAA and MPAA for sharing music and movies in violation of
copyright law. Our IT folks tend to have concerns about bandwidth
issues, and our legal folks have concern about possible legislation
that would hold institutions liable for these violations.
And for those of us in student affairs, this is a behavioral issue.
Stealing is stealing, and in this case, the internet is just the latest
tool being used to engage in illegal behavior.

24. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
We in Student Affairs are especially concerned about
serving our students, and serving them well. Sometimes we
even figure out how to do that new-fangled stuff.
Here’s an example from our University Career Center.
They’ve developed a series of podcasts for students. They
are short and sweet, focused on very specific, tangible
topics. For example, one podcast reminds students to wear
deodorant and not eat an onion burger before an interview.
We would hope this would be obvious, but clearly the
experiences of our career counselors are that
students need this reminder.
What do we care about?
Effectively delivering student services
and developmental programs.

25. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
What do we care about?
Multitasking, Communication
A concern I hear a lot is regarding a student’s ability to
be engaged in so many activities at once. Or as I like to
ask - Are our students Plugged in (which has a positive
connotation), or plugged up (and thus unavailable to the
rest of the world).
There is concern that communication skills are stunted
since online technology has reduced the use of in-
person meetings with faculty and administrators, and
even other students. I’ve heard several stories about
students IM-ing their roommates - while both are in the
room - about roommate issues (country, rockroll).

26. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• The Good
• We share many of the same concerns.
• The Bad
• But we aren’t quite sure what to do about it.
• The Ugly
• Despite our good intentions, we are not very net
savvy, nor do we fully understand what makes a
student net savvy or how to help a student achieve that
status.
• Our Saving Grace
• This is an area of growing interest. More resources,
more scholarly work. And we are doing some things!

27. Student Affairs Perspective
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
So to summarize, it is a bit like a Clint Eastwood movie – the
good, the bad and the ugly.
We share the many of the same concerns you have about
the lack of “savviness” our students have with technology.
We really want to do the right thing, but just have a hard time
keeping up with all the technology. That is what keeps me
busy - making sure our student affairs staff have a better
understanding of the net generation and what it means to be
net savvy.

28. What We Are Doing (at NC State)
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• The Facebook Phenomenon
• Initiated by Student Affairs
• Panel - Student Conduct, local researcher, student
body president (Pirate Captain), TLT Chair, IT educator
• New Student Orientation
• Academic Integrity and Copyright
• Initiated by IT educators; collaboration with SA/others

29. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• Illegal File Sharing
• Initiated by Student Affairs
• Taskforce to look at education for students (and staff!),
technology alternatives, policy considerations, legal
response (institutional, and student legal services)
• Podcasting
• Within Student Affairs
• Online Social Networking
• Within Student Affairs for our LGBT community
What We Are Doing (at NC State)

30. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• Using LMS in SA
• Step 1 - “PBJ 101” for Department Heads
• Step 2 - Workshops for SA staff to introduce LMS
• Step 3 - Units using LMS to deliver services/programs
• LMS in SA Examples
• International Students at NC State
• Women at NC State
• LGBT 101
What We Are Doing (at NC State)

31. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
More LMS in SA Examples
• Counseling Center
• Stress Management workshop
• Campus Recreation (Intramural Sports)
• Schedules
• Game Manuals
• E-Reports
What We Are Doing (at NC State)

32. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Even More LMS in SA Examples
• University Career Center
• Career Fairs
• Interviewing
• Job Search
• Center for Student Leadership, Ethics & Public Service
• Leadership Development Series
What We Are Doing (at NC State)

33. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Yes, I Have More LMS in SA Examples
• Student Conduct
• Judicial Board Training
• Faculty Training
• Facilitating educational consequences
• Student Health
• Healthy Habits workshop
• Health minor (academic, with PE)
What We Are Doing (at NC State)

34. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Last Ones, I Promise: LMS in SA Examples
• Student Organizations
• Training for leaders of Student Orgs
• Training for Faculty/Staff Advisors
• Greek Life
• Training for leaders on Risk Management
• Training for members on same
What We Are Doing (at NC State)

35. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• Improving Tech IQ for Staff
• Workshops and Demonstrations
• Web and print resources
• Improving Tech Infrastructure
• Dedicated technology leadership for Division
• Deliberate Technology Planning
• Move away from “hat” staffing to trained staffing
• Participation with campus-wide committees
• Partnerships across campus
What We Are Doing (at NC State)

36. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• Scholarly work (contact me for examples – there are many)
• Impact of technology on student development and
student behavior
• Policies, legal issues
• Workshops, articles, presentations
• Local campuses
• Regional and national professional development orgs
What We Are Doing (as a profession)

37. Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
• NASPA
• Technology Knowledge Community
• Improving Individual Tech IQ
• Workshops for staff
• Personal productivity resources
What We Are Doing (as a profession)

38. Your Mission (Should you choose to accept it…)
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
MISSION:
MPOSSIBL

39. Your Mission: Improve Your Tech IQ
Observe A Student
(Class of 2029)
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Improving your Tech IQ needn’t be painful!
Ask a student to show you their Facebook account, or
explain how a gadget works. Students love to show us
old fogies how it is done!
Pick a technology tool and explore it, or participate in a
workshop
On my campus, I send out specific challenges like this
on a regular basis, and call it “Dare to Be Geeky.” I
provide a quick starter guide on setting up RSS, how to
set up a Facebook account, and so on.

40. Your Mission: Improve Your Tech IQ
What is Tech IQ?
• Rough, informal indicator of a person’s experience, skill and/or
comfort with technology. (Basically, something I made up!)
• Sometimes I call it “Geek IQ”
• Scale of 1 through 10.
• 10 = High comfort; early adopter; embraces “Geek” label
• 1 = Inexperienced, unskilled, or even afraid of technology
• In a workshop, participants share their Tech IQ and discuss.
• Goal: Improve your Tech IQ in workshop and/or over time.
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

41. Your Mission: Improve Your Tech IQ
Fun Notes on “Geek” versus “Nerd”
• Widely disputed definitions
• Some claim it is important to differentiate
• My take:
• Geek: Technology enthusiast
• Nerd: Knowledge enthusiast
• Some fun sources:
•http://www.geekstudies.org/
•http://portal.wikinerds.org/nerds-and-geeks-definition
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007

42. Your Mission: Find Student Affairs Partners
Take a Student Affairs Partner to Lunch
(We love to eat.)
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Find your student affairs partners and make a connection with them.
• Learn the name of the Chief Student Affairs Officer.
• Find out who has responsibility for technology for the entire Student Affairs organization.
• Invite them to attend a meeting with your department heads.
• Ask if you can sit in on one of their SA meetings.
• Talk specifically about how you can collaborate.
• Invite them to serve on campus-wide committees.
If you are lucky, you’ll find someone who works with University Dining and who will treat you to a
delicious meal in the Dining Hall.

43. Your Mission: Collaborate
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
This is a roughly drawn graphic, but you will still get the idea.
1. Students are at the center of higher education.
2. They are surrounded by these various issues associated
with becoming net savvy.
3. And providing the layer of support for the students are all of
us…those of us in various positions across the campus who
should be intersecting and interacting.

44. Your Mission: Collaborate
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
STUDENTS
PRIVACY SAFETY
LITERACYIDENTITY
ETHICS
IT
LIBRARIES
FACULTY
STUDENT
AFFAIRS
ADMIN
OTHERS
ACADEMIC
AFFAIRS

45. Thank you. Please contact me if you
have any questions.
Student Affairs
NC State University
ELI Fall 2007 Focus Session
August 15-16, 2007
Leslie Dare, Ed. D. - Director
Distance Education & Technology Services
Division of Student Affairs
NC State University
Campus Box 7301
Raleigh, NC 27695-7301
919.515.1329 phone
919.515.1428 fax
ladare@ncsu.edu
AOL IM: LeslieDareNCSU
Yahoo IM: ladareNCSU
Blog Entries for This Event
http://blogs.lib.ncsu.edu/page/lesliedare
Blog for Table 8 for This Event
http://eli-table8.blogspot.com/