Unit-IV; Professional Sales Representative (PSR).pptx
Strayer university htm 150 homework help (2)
1. Strayer-University HTM 150 Homework
Help (2)
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Strayer HTM 150 Week 3 Quiz
Question1Hospitalityorganizationshave usedthe conceptof themingto
• Question2
Accordingto Carl Sewell,signsserveall the followingpurposesEXCEPT
• Question3
5 outof 5 points
Functional congruence inthe environmentrefers to
• Question4
5 outof 5 points
2. The entertainmentcontrol system(ECS) atDisney’sthe MagicKingdomdoesall of the following
EXCEPT
• Question5
5 outof 5 points
A leanenvironmentworksbestinsituationswhenguests
• Question6
5 outof 5 points
Hospitalitymanagersneedtoknow aboutthe information-processingcapabilitiesof the brainin
orderto
• Question7
Accordingto the environmental model inthe chapter,guestsrespondtoenvironmental cuesin
one of twoways:
• Question8
5 outof 5 points
As discussedinthe textbook,aguestcan respondtoa service settinginall of these waysEXCEPT
• Question9
5 outof 5 points
To maintainthe fantasyillusioninathemedservice setting,
3. • Question10 Themingthe guestexperience
• Question11
5 outof 5 points
Symbolsare
• Question12
5 outof 5 points
Throughwhat theydo,say, andwrite,culture-drivenorganizationsseektodefineall of the
followingEXCEPT
• Question13
An organization’sculture
• Question14
5 outof 5 points
The most importantinfluence onanyorganizational culture is
• Question15
5 outof 5 points
4. Mores are
• Question16
5 outof 5 points
Whichof these is LEAST importanttoan organization’sculture?
• Question17
Subcultures
SelectedAnswer:
• Question18
A professional groupknownforhavingastrongculture is
SelectedAnswer:
• Question19
5 outof 5 points
5. Relatingtothe outside worldreferstohow membersof the organization
• Question20
5 outof 5 points
Anotherwayof transmittingcultural beliefs,values,andnormsisthrough
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HTM 150 Week 4 Quiz
• Question1
Hospitalityorganizationslike topromote fromwithinforall of the followingreasonsEXCEPT
• Question2
The firstscreentypicallyusedindecidingwhotohire is
• Question3
McDonalds’program forworkersoverthe age of 55 is called
• Question4
6. A goodreasonfor seekingexternal candidatesforajobis
• Question5
The primarypurpose of all the variousselectiondevicesisto
• Question6
Whichof the followingdoesthe use of a billboardtoadvertiseajobNOT typicallytendtotarget?
• Question7
Whichof these wouldNOTbe a typical questionaskedduringastructuredinterview?
• Question8
Structuredinterviews_______ the likelihoodthatinterviewerswill assessall candidatesaccordingtothe
same criteria.
• Question 9
The selectiondecisionwill come downtowhichtwofactors?
• Question10
7. KSAsare
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HTM 150 Week 4 Assignment 1
Employee Turnover
Employee turnoverinthe hospitalityindustryaverages400% annually.Thismeansthat,onaverage,
100% of the staff of a restaurant,hotel,airline,cruiseship,etc.isreplacedfour(4) timesperyear.There
has beenextensive researchonemployee turnoverandemployee jobsatisfaction.Usingthe Internetor
the StrayerLibrary, selectone (1) hospitalityindustrytype suchasfast-foodrestaurants,luxuryhotels,
specialtyhotels,oranyothertype of hospitalityinterestandidentifythe mainproblemsassociatedwith
that industryandemployeeturnover.Suggestwaysandmethodstoaddressthe highturnoverrate.
Write a five tosix (5-6) page paperin whichyou:
1. Describe the type of hospitalityindustryanditsmaincategoriesof employees.
2. Summarize three (3) primaryreasonsthatturnoverissohigh inthisindustry.
3. Recommendone (1) methodtoaddresseachof the three (3) primaryreasonsthat turnoverisso
highinthisindustry.
4. Recommendone (1) methodtoimprove jobsatisfactioningeneral forthisindustry.
5. Use at leasttwo(2) qualityacademicresourcesinthisassignment.Note:Wikipediaandother
Websitesdonotqualityasacademicresources.
Your assignmentmustfollowthese formattingrequirements:
8. • Be typed,double spaced,usingTimesNewRomanfont(size 12),withone-inchmarginsonall
sides;citationsandreferencesmustfollow APA orschool-specificformat.Checkwithyourprofessorfor
any additional instructions.
• Include acover page containingthe title of the assignment,the student’sname,the professor’s
name,the course title,andthe date.The cover page and the reference page are notincludedinthe
requiredassignmentpage length.
The specificcourse learningoutcomesassociatedwiththisassignmentare:
• Developaplanfor managingandimprovingqualityinahospitalityoperation.
• Describe the managementattributescontributingtoprovidingservice quality.
• List anddescribe basicservice paradigms.
• Differentiate betweenhigh- andlow-performance organizationsandidentifycontributing
factors.
• Use technologyandinformationresourcesto researchissuesinqualityservice assurance.
• Write clearlyandconciselyaboutqualityservice assurance usingproperwritingmechanics
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HTM 150 Week 6 Discussion1
"At the CountryClub"Please respondtothe following:
• From the case study,explainwhy managinginformationisachallengingissueforhospitality
organizationsinregardtothe three elementsof the guestexperience:the service product,the service
setting,andthe deliverysystem.Give exampleswithyourresponse.
• Imagine youhave orderedfoodinarestaurant,and youdiscoveritisundercookedand
unappetizing.Provide twoexamplesof how informationthroughaservice deliverysystemcouldcorrect
these errorsefficiently
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HTM 150 Week 6 Discussion2
"The InternetandInformation"Pleaserespondtothe following:
• From the e-Activity,review eachWebsite andidentifythe typesof informationthe Website
provides.Suggesttwoadditional features,suchaslargerfontsizes,improvedorganization,more color,
etc.that couldbe appliedtoeach Website youreviewedinordertomake it more attractive or easierto
use.
• One of the mosteffective strategiesforincreasingthe flow of informationwithinahospitality
organizationistogive all employeesaccesstothe companyintranetandall corporate information.
Describe three wayshowallowingaccesstothe companyintranetcouldhelpcommunicationandthree
wayshowit couldhindercommunicationwithinahospitalityorganization.
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Strayer HTM 150 Question 1
5 outof 5 points
In the hospitalityfield,qualityandvalue canbe definedonlybythe
Question2
5 outof 5 points
The challenge of hospitalityisbestexplainedas
10. Question3
5 outof 5 points
The service productis
SelectedAnswer:
Question4
5 outof 5 points
Guestology canbe bestdefinedas
Question5
5 outof 5 points
The major responsibilityforfulfillingthe expectationscreatedbythe marketingdepartmentandbythe
past experiencesof repeatguestslieswiththe
Question6
5 outof 5 points
Whichone of the followingisNOTa keyarea inwhichactionplansshouldbe set?
Question7
5 outof 5 points
A goodexample of aquantitative planningtool is
Question8
5 outof 5 points
Qualitative forecastingtechniquesincludeall EXCEPT
11. Question9
5 outof 5 points
In termsof the chapter’sstrategicplanningmodel,the internal auditseekstoidentify
Question10
5 outof 5 points
GenerationYconsistsof those born from
Question11
5 outof 5 points
Accordingto the environmental model inthe chapter,guestsrespondtoenvironmental cuesinone of
twoways:
Question12
5 outof 5 points
Accordingto Carl Sewell,signsserveall the followingpurposesEXCEPT
Question13
5 outof 5 points
A guestarrivingina/an________ moodwill be mostinfluencedbyenvironmental cues.
Question14
5 outof 5 points
People associate “cleanandorderly”with
.
12. Question15
5 outof 5 points
An organizationthatattemptstoincrease the revenue-producingspace withinwhichitprovidesguest
experiencesatthe expense of essentialbutnon-revenue-producingspace will mostlikely
Question16
5 outof 5 points
Throughwhat theydo,say, andwrite,culture-drivenorganizationsseektodefineall of the following
EXCEPT
Question17
A strongculture allowsemployeesto
SelectedAnswer:
Question18
5 outof 5 points
Mores are
Question19
5 outof 5 points
Guestswho____________ become potentassistantstothe managersinmonitoring,reinforcing,and
shapingemployee behavior.
Question20
5 outof 5 points
Symbolsare
13. Question21
5 outof 5 points
Typesof psychological teststhatcan be usedduringthe selectionprocessare
SelectedAnswer:
Question22
5 outof 5 points
The primarypurpose of all the variousselectiondevicesisto
Question23
5 outof 5 points
Hospitality employeesare differentfrommanufacturingemployees;inadditiontotaskskills,theymust
have
Question24
5 outof 5 points
KSAsare
Question25
5 outof 5 points
Whichof these wouldNOTbe a typical questionaskedduringastructuredinterview?
Question26
5 outof 5 points
A fairlyinexpensive waytogettrainingforone or two keypeople isto
14. Question27
Employee developmentistypicallyfocusedon
Question28
5 outof 5 points
Trainingpeople in“the bigpicture”accomplisheswhichgoal?
Question29
5 outof 5 points
Trainingprovidedfororganizational membersbypersonsorgroupswithinthe organizational itself is
called
Question30
5 outof 5 points
Whichof the followingisNOTa keyprinciple thatshouldbe followedwhendevelopingan effective
trainingstrategy?
Question31
5 outof 5 points
The beliefsbyemployeesthattheirknowledge,skills,andabilitiesare sufficienttoperformatthe
desiredlevel iscalled
Question32
5 outof 5 points
The four levelsof needspeople seekto fulfill whenjoiningorganizationsare
15. Question33
5 outof 5 points
The goal-settingprocessMBOstandsfor
Question34
5 outof 5 points
The fit betweenwhatthe leadersaysandwhatthe leaderdoesiscalled
Question35
5 outof 5 points
Whichof the followingisNOTa reasonfor employee compliance withmanagerialdirections?
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