Resume

1. Karim LAYACHI (40 YEARS)
307 Bd Ziraoui
20100 Casablanca
Mobile : +212661224286
layachi.karim@gmail.com
Nationality : French- Moroccan
date of birth 12 mai 1971 at Meknes
Maried 2 child
Seeking Senior Management role in a growth oriented organization
An astute professional with over 15 years of hands on experience in Management;
Result-oriented decisive leader to maintain high quality standards to meet challenges of
this fast paced, high turn-over industry; Adroit at working effectively with a wide range
of people in highly demanding situations; Persuasive communicator with well
developed business analytical skills; Proven track record of optimal utilization of
resources leading to overall profitability; Tendency to thrive in fluid environments while
remaining pragmatic and focused; Highly ethical, trustworthy and discreet;
• Demonstrated ability to develop and build internal teams and vendor
relationships
• Background includes high-level oversight of a management in setting the
investment plan for the year with the finance department and meeting stated
targets of the company
• Proven skills in enhancing overall administration. Well versed with efficiently
handling all activities involving team Building, design & development & co-
ordination with internal Departments.
• Superior communications & interpersonal skills, with an ability to interact with
wide range of people
Core Competencies
• Strategic Planning
• Visionary Leadership
• Proactive & Industrious

2. • Training and Development
• Operations Management
• Business Administration
• Team Management
• Due Diligence
Executive Highlights
• Sound ability to develop strategies to achieve individual goals as well as
organizational goals
• Trained new employees on all performance standards
• Managed and oversaw administrative functions to ensure all paperwork was
processed efficiently and in a timely manner and met all compliance
requirements
• Ensured directives, rules and procedures were communicated to all operation's
staff
• Developed specific goals to plan, organize and prioritize the work
• Confidence, diligence and ability to take on challenging roles
• Maintained good relations with the internal departments and team members,
which resulted in substantial cost savings
• Achieved stated targets of the company within the time constraint
Professional Experience
From September 2009 to today General Manager Propneu ,
Casablanca , Morocco
Key Deliverables
• +32% ROI YTD
• +27% benefits YTD
• Cost killing : -10%
• Business oriented management ( new vision for the company )
From January 2008 December 2008 Co General Manager

3. Odiencia , Casablanca , Morocco
Key Deliverables
• In charge of Production
• In charge of Commercial coordination
• In charge of Technical department
• In charge of Informatics department
• In charge of HRD
• Implementation of the commercial strategy
• Implementation of the HR strategy and display
• Performing managers skills and knowledge Development
• Increase sales 125 %
From January 2007 December 2007 Customer Relation
Director Outsourica Casablanca , Morocco.
Key Deliverables
• Formulate partner demands
• Watch the partner demands (process, mission, quality, indicators, reporting)
• Privileged relay of the customer
• Guarantee the respect of the indicators qualitative and target service
• Coaching and performing the accounts manager
• Key account benefit increasing : 150%
• Loyalty of Key account partner
• Managing the quality strategy
From January 2004 till December 2006 Director B2S for
BMW,
Strasbourg,, France
Key Deliverables

4. In the service of an up-market German car manufacturer we assured the missions of
development of customer loyalty, embellish with images (customer relationship on 2
levels) and of conquest
Thanks to the strong requirements of this manufacturer we were able to gain in 2006 the
trophy of the best customer service in the automotive sector (and all merged sector)
what is a recognition in my career
• Manage loyalty programs, customer relation, and conquest
• Prepare the production
• Elaborate financial indictor
• Managing benefit
• Reporting
• Development : 230 %
• M O N : 135 %
• Taken up in skill : technical and human
• best customer service in 2006
From January 1999 till December 2003 Central Booking
Office Manager, Louvre Hotel , Torch, France
Key Deliverables
• Drafting of a memo walked for the committee of direction
• Organized a date base of 2500 hotels
• Market analysis and recommendation of investment
• Budget of 2520 K€
• 50-70 co-workers B to B and B to C
• Gestation of the center
• Cost booking from 4.5 € to 4 €
• SLA : 95 %
• Selling 8% on average occupancy rate
• Prize-winner of the trophy in 2000 of the best European call center
From January 1993 till December 1998 Manager , Oracle
/Disneyland Paris / Call Center Alliance ,Paris France
Key Deliverables
• Manager, Oracle France : Preseli (team building)

5. • Supervisor, Qualiphone : coaching in customer contact
• Manager, France Telecom : Assist opening of the capital
• Vault teller Disneyland Paris
Trainings
During the period I served I took place in several training and development programs .These
covered the following areas:
• Service;(, Superior Customer Service).
• Management;(Basic Management Skills , Advanced Management Skills;
Advanced Operations)
• Professional ; (in Alcatel 4400 (Brest) administrator and supervisor
(CCS ,CCD)
• in CCA and scripting CCO
• Training Impromptu cognos
• Stream Optimization
• Hermes pro
• Building 2 SVI
• Power play, CRS; Pack office Microsoft Programs
• Marketing ;Mapping For Profit, Street Fighter
Education
1 1988 Lycee Paul Gaugin Tahiti
Baccalaurean
2 1992 UCLA extrusion .Los Angeles California USA
Master Of business Science,1995 V.
good
Personal Details
Date of birth: 12.05.1971 Age: 40 Years
Languages Known: English ,Arabic and French

6. References: Available on Request