Alternative dispute resolution (ADR) includes methods for resolving disputes outside of the official court system such as negotiation, mediation, arbitration, conciliation, case evaluation, and ombuds. ADR offers benefits like flexibility, lower costs than litigation, preserving relationships, and confidentiality. In Córdoba, Argentina, common ADR organizations include the Department of Consumer Affairs, Department of Labour, and Mediation Center.

1. ALTERNATIVE DISPUTE RESOLUTION (ADR)

2. Includes methods to resolve disputes outside of the official judicial mechanisms

3. Negotiation Mediation Arbitration Conciliation Case evaluation Family group conference Ombuds

4. NEGOTIATION Participation is voluntary. People solve their conflicts alone

5. MEDIATION There is a third party (a mediator) , who facilitates the resolution process. He could suggest a resolution, but never impose it.

7. There is a third party who, as a private judge, imposes a resolution For example: Beagle Channel Arbitration between the Republic of Argentina and the Republic of Chile

8. Conciliation It´s very similar to the mediation, because there is a third party who tries to resolve the conflict with the parties. Case evaluation A non- binding process in which parties present the facts and the issues to a neutral case evaluator who advises the parties on the strenghts and weaknesses of their respective positions.

9. Family Group Conference It´s a meeting between members of a family to learn skills for interaction and to make a plan to stop arguments between them.

10. Ombuds: a third party selected by an institution to deal with complaints by employees, clients, etc.

11. Suitability for multi-party disputes Flexibility of procedure Lower costs Less complexity Durability of agreements Confidentiality Preservation of relationship

12. ADR IN CÓRDOBA… DEPARTMENT OF CONSUMER AFFAIRS (Citizens house) Alvear 11 (Alvear and Rosario de Santa Fe).

13. Department of Labour Rivadavia 646

14. Mediation Center 27 de Abril 172

16. MADE BY Eugenia Barrionuevo Daniela Ingaramo Silvana Sánchez Albornoz