The document provides an introduction to alternative dispute resolution (ADR). It defines ADR as any method of resolving disputes without litigation through processes outside of governmental authority. The main ADR methods discussed are arbitration, mediation, negotiation, and conciliation. Advantages of ADR include rapidity, confidentiality, flexibility, and cost savings compared to traditional litigation. Arbitration involves a neutral arbitrator rendering a binding decision, while mediation uses a neutral mediator to help parties reach their own agreement. Negotiation allows parties to directly settle disputes themselves without a third party. Conciliation employs a neutral conciliator to help parties resolve differences and bring about a negotiated settlement.