10. Katie Webb App Research and Development
Interview Excerpts:
“When the students talked to us after an
all-nighter saying they appreciate what we
do, that was a first. It meant a lot”
11. Katie Webb App Research and Development
Interview Excerpts:
“With all the salt they put down, it adds a
lot of extra work”
“The bosses don’t want to hear [our
opinions] They’re not people, they’re all
coporate”
12. Katie Webb App Research and Development
Anecdotal Observation of Night
Janitors: Glenn and Charlie
• Bosses and students rarely show
appreciation
• Work not seen by most students
• Go out of their way to do extra work
• Ask for nothing in return
13. Katie Webb App Research and Development
Draft idea for app
• Have the students help to improve
the night custodians’ job, since their
bosses/administrators aren’t
appreciating them adequately
17. Katie Webb App Research and Development
Ideation session outcome
• tangible appreciation app, similar
to a message board
• posting thank you notes
• direct communication between
staff and students, skip over
administrators
18. Katie Webb App Research and Development
Mechanics of the app
• app intended for students and staff
• would meet the need for janitorial
appreciation
• how it works – similar to
communication apps with video,
picture and text messaging with
privacy setting
19. Katie Webb App Research and Development
App research
Description: Fastest way to
send video messages
Visually: uncluttered, focus
on simply video messages,
streamline and attractive
Interactively: Sole focus is
on quickly sending videos,
either life or delayed.
20. Katie Webb App Research and Development
App research
Description: Swipe the screen
and meet new people
Visually: good quality video
chatting, simplistic
Interactively: random chat
idea, whenever workers want
encouragement, they can
swipe and reach someone
