10. Katie Webb App Research and Development
Interview Excerpts:
• It’s an arduous job, but they rarely
complain
• Benefits for their kids - free tuition if
their daughters are admitted
• But they rarely see benefits while
they work, no direct benefit
11. Katie Webb App Research and Development
Anecdotal Observation of Night
Custodians: Glenn and Charlie
• In a union, but bosses/administrators
don’t listen to ideas
• Work not seen by most students
• Go out of their way to do extra work
• Ask for nothing in return
12. Katie Webb App Research and Development
Draft idea for app
• Have the students help to improve the
night custodians’ job, since their
bosses/administrators aren’t
appreciating them adequately
16. Katie Webb App Research and Development
Ideation session outcome
• tangible appreciation app, similar to a
message board
• posting thank you notes
• direct communication between staff
and students, skip over administrators
17. Katie Webb App Research and Development
Mechanics of the app
• app intended for students and staff
• would meet the need for janitorial
appreciation
• how it works – similar to
communication apps with video,
picture and text messaging with
privacy setting
18. Katie Webb App Research and Development
App research
Description: Fastest way to
send video messages
Visually: uncluttered, focus on
simply video messages makes
it streamline and attractive
Interactively: Sole focus is on
quickly sending videos, either
life or delayed.
19. Katie Webb App Research and Development
App research
Description: Swiping the screen
and meet new people
Visually: good quality video
chatting, simplistic
Interactively: translated random
chat idea, whenever workers
want encouragement, they can
swipe and get a student on the
other end to say thanks any time
