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Day1 etiquetteandbehavior

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Day1 etiquetteandbehavior

  1. 1. Proper Etiquette and Behavior Revised By: Ms. Fleming
  2. 2. Objectives 1. Identify employer expectations. 2. Discuss appropriate work habits. 3. Identify good citizenship skills. 4. Identify appropriate interviewing skills.
  3. 3. Good Manners and Etiquette  Difference:  Good manners are rules for common actions of courtesy and politeness.  Etiquette describes the use of proper customs in social and business life; these may change over time
  4. 4. General Manners  Be considerate of others  show respect  use “excuse me”  listen to people before making suggestions  be patient  Offer assistance  compliment good work  learn, remember and use people’s names  be courteous, kind, polite, and fair
  5. 5. General Etiquette  Personal Manners When Meeting New Friends  Telephone Courtesy  Personal Relations  Table Manners
  6. 6. Personal Manners When Meeting New Friends DO  Smile  Firm handshake  stand for a lady  repeat a new name  use “you” more than “I”  introduce new friends to others DO NOT  use “knuckle-buster” handshakes  do all the talking  use foul language  try to always be funny and the center of attention  say bad things about others
  7. 7. Inappropriate Greeting
  8. 8. Examples continued
  9. 9. Proper Handshake  Firm, but not bone- crushing  Lasts about 3 seconds  May be "pumped" once or twice from the elbow  Is released after the shake, even if the introduction continues  Includes good eye contact with the other person
  10. 10. Telephone Courtesy  “Hello, this is ________ speaking. May I help you?”  Stay away from negative comments.  “May I ask who’s calling?”  When taking a message, include the date and time of call, caller’s name and telephone number.
  11. 11. Personal Relations  Important to the success of anything.  First look at yourself  Attitude is one’s outlook on life, may be positive or negative.  Should try to maintain a positive attitude
  12. 12. Reasons to have a positive attitude  The future depends largely on the opinion of others.  More motivating and makes one more energetic, productive, and alert.  More pleasant to be around.  Effect co-workers  Builds self-confidence
  13. 13. Objectives 1. Identify employer expectations. 2. Discuss appropriate work habits. 3. Identify good citizenship skills. 4. Identify appropriate interviewing skills.

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