3. Good Manners and Etiquette
Difference:
Good manners are rules for common
actions of courtesy and politeness.
Etiquette describes the use of proper
customs in social and business life; these
may change over time
4. General Manners
Be considerate of
others
show respect
use “excuse me”
listen to people
before making
suggestions
be patient
Offer assistance
compliment good
work
learn, remember
and use people’s
names
be courteous, kind,
polite, and fair
5. General Etiquette
Personal Manners When Meeting New
Friends
Telephone Courtesy
Personal Relations
Table Manners
6. Personal Manners When
Meeting New Friends
DO
Smile
Firm handshake
stand for a lady
repeat a new name
use “you” more than
“I”
introduce new friends
to others
DO NOT
use “knuckle-buster”
handshakes
do all the talking
use foul language
try to always be funny
and the center of
attention
say bad things about
others
9. Proper Handshake
Firm, but not bone-
crushing
Lasts about 3 seconds
May be "pumped"
once or twice from the
elbow
Is released after the
shake, even if the
introduction continues
Includes good eye
contact with the other
person
10. Telephone Courtesy
“Hello, this is ________ speaking. May I
help you?”
Stay away from negative comments.
“May I ask who’s calling?”
When taking a message, include the date
and time of call, caller’s name and
telephone number.
11. Personal Relations
Important to the success of anything.
First look at yourself
Attitude is one’s outlook on life, may be
positive or negative.
Should try to maintain a positive attitude
12. Reasons to have a positive
attitude
The future depends largely on the opinion
of others.
More motivating and makes one more
energetic, productive, and alert.
More pleasant to be around.
Effect co-workers
Builds self-confidence
