How to maintain the professional relationships at workplace

1. TOPIC:
Dealing with other members of Staff and
Visitors

2. Staff Members
Staff members means everyone who works at a
particular place. Staff refers to all of the employees at
a business, or Organization, where the employees as a
group are called "the staff."

3. Visitors
A visitor is someone who visits
company for business terms.

4. Work Relationship
Trust, teamwork, communication and respect are
keys to effective working relationships.
Develop positive relationships with the
individuals you interact with at work to make your
job more enjoyable and productive.

5. How do you build good relationship with
other staff members in work place
1.Develop your people skills.
2.Identify your relationship needs.
3.Schedule time to build relationships.
4.Appreciate others.
5.Be positive.
6.Manage your boundaries.
7.Avoid gossiping

6. How do develop attractive body language
in work place
The workplace is where we want to show
competency, confidence and trustworthiness
which can be shown in the body language we
use.

7. 1.Maintaining eye contact with the person to whom you’re speaking
2.Maintaining good posture, which conveys confidence and authority.You can
also lean in to indicate that you’re actively listening
3.Smiling (but don’t fake it — people can usually detect fake smiles, which will
convey they you are not trustworthy)
4.Keeping your hands where they can be seen — people relax when they can
see your hands.Avoid fiddling
5.Mirroring the other person, to indicate that you empathize with them
There are FiveWays

8. How to deal with Customers
Here are five strategies that will help you handle a customer in a smooth and professional
manner:
1.Stay calm
2.Listen well
3.Acknowledge the problem
4.Get the facts
5.Offer a solution.

9. Team Work
Teamwork means that people will try to cooperate, using
their individual skills and providing constructive feedback,
despite any personal conflict between individuals.
Teamwork is the collaborative effort of a group to achieve
a common goal or to complete a task in the most effective
and efficient way.

10. What does it mean to be a difficult person
in Work Place?
Difficult people, we mean those whose behaviors or attitude
don’t match with ours.They have certain characters which don’t
match with ours.
TheyAre:
•Have certain personality traits that make it difficult for you to
communicate with them
•Push our buttons to push their agenda
•Rarely listen to others’ opinion
•Don’t pitch in but still expect things as per their own way

11. . Dealing with Visitors
As the person seated behind the front desk of your office, you are in control of
visitors’ first impressions of the company. Here’s how to ensure that those first
impressions are positive ones:
 Project professionalism
 Greet all visitors loud and clear
 Ask visitors whom their appointment is with
 Ask for the visitor’s name and note the pronunciation
 Keep the visitor informed

12.  Offer refreshments
 Know the lay of the land
 Keep your cool
 Know when to ask for help
 Diversify whenever possible

13. Common behaviors of the difficult people
at work include:
•Taking credits for others’ work
•Showing others as unimportant in the workplace
•Double standards, saying something and doing something
•Yelling at others
•Backstabbing others to get ahead
•Gossiping and discussing others
•Stealing ideas and presenting it as their own
•Constantly blaming others
•Not pulling their actual share of work
•Playing dirty politics for all sorts of things

14. 10 Difficult Personalities in the
Workplace
1.The Anxious: These people get upset or nervous very early
2.The Annoyed: These people have personal hygiene issues
3.The Negative-Minded: These people are always filled with negativity
and resist change
4.The Aggressive: These people expect the things as per their wish and timeline.
If it doesn’t happen, they got exhausted, start making noise
5.The Hostile: These people may get angry or pretend to be wrong
6.The Blamer: These people point the finger to others. Find fault in everything and avoid taking
responsibility
7.The Staller: These people are bound to make a commitment

15. 9.The Overly Agreeable: These people are more analytical and logical.They often agree on all the
things but later on, express their true feelings and could not meet his commitments.
10.The Gossip: These people talk about other people behind their backs
8.The Perfectionist: These type of people are “expert” and shares their opinion about
everything

16. Here are the Smart Techniques to Deal
with Difficult People at Work
1. Stay Calm
2. Listen to Others
3. Use the S.T.O.P. Model to Avoid Reactivity
This is the most fundamental step in dealing with a difficult personal relationship.“S.T.O.P. stands
for”:
Stop whatever you’re doing presently
Take 3 deep breaths in and out
Observe how you feel
Proceed with dignity and compassion
4. Be Proactive, Not Reactive
5. Not toTake Anything Personally

17. 6. DetachYourself: Do not involve yourself in all the matters.
Keep yourself detached from the situation
7. Build a Rapport
8. Don’t Return Anger with Anger
9. Speak with the Person Directly
10. Be Professional

18. Thank You