1. Krishna Prasad H
315/27,6th cross,6th main, Venkatapura Village, Kormangala 1st block, Bengaluru, Karnataka - 560034|(C) 8746878183
krish091290@gmail.com
Professional Summary
Operations Analyst with 2.1 years of strong experience in Telecom Provisioning in ASR (Access Service Request)
provisioning. I am a self-starter,with a very positive attitude. I am seeking a mid-level position with a world-class
organization that will benefit from my strong managerial skills, organizational abilities and experience. I look forward
to making use of my extensive experience and expertise in the field of telecommunications.
Skills
 Backend Operations
 Telecom Provisioning
 Customer support
 Order Management
 Operations Analyst
 Service Delivery Management
Key Result Area
 Having good telecom domain knowledge, mainly in service provisioning.
 Experience in service order management, service activation / provisioning on network element,
trouble ticket management.
 Ability to work independently and as part of a team and work productively.
 Ability to learn and understand quickly.
Present Work Experience
Operations Analyst
Synchronoss Technologies India Pvt. Ltd – Bangalore 03/2014 to Current
Project: L3 ASR.
Job profile
I am actively involved in providing high-end telecom servicesto U.S clients. My job involve processing the provisioning
of the ASR (Access Service Request) and ASR provisioning involves ordering, cancellation and modification of circuit
to telecom service providers or inter carriers,as well as order management. Currently, we handle all types of bandwidth
such as DS0 [64Kbps], DS1, DS2 & DS3 and Ethernet.
Responsibilities / Duties:
 Handling all types of bandwidth such as DS1 [1.54Mbps], DS2 [4 DS1] & DS3 [28 DS1] and Ethernet.
 Analyzing the order request received from the client basing on the parameters such as the request type,
corresponding bandwidth framing and signaling, info required for expedites etc. to ensure it is a neat order. If
the order request is incomplete, it is sent back to the client specifying the missing information and requirements.
 Pre order validation includes the validation of CFA (Customer Facility Assignment) and Customer Address
using our Validation tool in WEB VFO (Virtual Front Office),which is interconnected to LECs system through
our Exchange Path.

2.  If the order request satisfies the above two steps,the order will be placed to the concerning providers (LEC's)
using our VFO.
 Confirmation with the LEC that whether they have received the order or not.
 Attending to the clarifications (if any) posted by the LEC. In this course, we call LEC and resolve the
clarifications or sup the order to make necessary changes.
 Follow up and escalate to get the FOC (Firm Order Confirmation) from the LEC and ensure the circuit
delivered to the customer within the desired due date.
 Escalate all delays to internal groups as appropriate.
 Maintaining constant communication with LEC till order completion.
 Handle the day-to-day volumes of the assigned orders and ensure the given SLAs are met per quality
standards.
 Work on targets & deadlines.
 Solution Environment: BPM Portal, VFO, OMC,Ticketing System, VTA Tool, ILEC GUI, OOMPA and
Critix.
Education:
B.E:Information Science
New Horizon College of Engineering - Marathahalli, Bengaluru, Karnataka 560103 2013
Diploma: Computer Science
H.M.S Polytechnic - Dasappa Garden, Tumkur, Karnataka 572103 2010
Recognitions
 Won the best employee award for the March Month in 2016 from Level3 communications.
 Have received Customer and Manager Appreciations on severaloccasions for my good work.
Personal Vitae
Date ofBirth: 9th
, December,1991
Nationality: Indian
Passport:N5142192
Languages Known:English, Hindi, Kannada,and Telugu.
Strong Interpersonal Skills - Work well with people, Quick Learner,Good Listener and Flexibility.
Hobbies:Listening Music, Watching movies, Surfing internet and Travelling.
Declaration
I hereby declare that all the above mentioned details are true to the best of my knowledge. I assure you of my
commitment and sincerity and serve our organisation to the best of my ability to prove worthy of my selection.
Place: Bangalore Your’s faithfully,
Date: Krishnaprasad H