1. Email-jaimanish.kumar@gmail.com 1
LOOKING FOR JOBS IN UPCOMING METRO & INFRASTRUCTURE
PROJECTS IN INDIA
RESUME
MANISH KUMAR
H.NO.6,ZONE NO.6B,
BIRSANAGAR,EAST SINGHBHUM,
JAMSHEDPUR,JHARKHAND
Mob: 7544007512
E-mail: jaimanish.kumar@gmail.com
OBJECTIVE
To strive for excellence in the information technology field with dedication, focus,
proactive approach, positive attitude and passion bring laurels to my organization.
Resume Summary
Working at UIDAI Regional Office, Ranchi Site Allotted by HCL InfoTech.
Professional Experience:-
Organization : - HCL InfoTech
Designation : - Associate
Duration : - FEBRUARY 2014 to Till Date.
ROLES AND RESPONSIBILITIES:
 Logged and assign call through Service Desk ticketing tool.
 Handling & resolving Day to day issues with respect to End User Support
which includes MS Outlook, Laptop, Desktop, printer, Operating System and
other UIDAI related applications.
 Responds to telephone calls, email, instant messages, and assigned tickets
from users; Assign work orders / incidents to appropriate signatory.
 Handle all IT related issue of End user and resolve it within the SLA.
 Use the Incident Management System to document and manage problems
and work requests and their respective resolutions and circumvention's.
 Coordinate and manage relationships with vendors and support staff that
provide hardware / software / network problem resolution.
 Provide hardware / software / network problem diagnosis / resolution via
telephone/email/chat for customer's end users.
 Identify, evaluate and prioritize customer problems and complaints.
 Other task assigned by the organization from time to time

2. Email-jaimanish.kumar@gmail.com 2
Technical Skills:
o Working Knowledge of Hardware and Networking. Windows Installation and
Formatting.
o Well Understanding of Switches and Router.
Educational Qualifications:
Degree Specialization University Name Year of
Passing
Percentage
(%)
B. Tech Electrical
Engineering
B.P. Poddar Institute
of Management &
Technology West
Bengal University of
Technology, Kolkata
2013 DGPA :
6.21
Junior
Engg.
Electrical
Engineering
Govt.BoysPolytechnic,
Dumka, Jharkhand
Board, Jharkhand
2008
74.83%
SSC Science Spring Dales English
School, Jamshedpur,
N.I.O.S
2004 62.8%
Academic Project Summary:-
 Summer training on Thermal power plant from Patratu Thermal Power station(A
unit of Jharkhand State Electricity Board) held from 25.06.2010 to 15.07.2010
 Final year project on Protection schemes for 3-phase induction motor from
incipient faults
Personal Information:
 Name MANISH KUMAR
 Father’s Name G.B JAISWAL
 Marital Status SINGLE
 Nationality Indian
Operating Systems : Windows XP/98/2000/Vista/07/08

3. Email-jaimanish.kumar@gmail.com 3
 Languages Known Hindi,English,Bengali
 Contact number 7544007512
 E-mail-id jaimanish.kumar@gmail.com
 Date of Birth 12-JULY-1986
I, MANISH KUMAR, hereby declare that the details furnished above are true.
Place: Ranchi
Date: 25.05.16 (Manish Kumar)