Learn the concept of effective communication. Communicate like a pro.

1. Communication
Skills
The Quality of your Communication
determines the quality of your life
Prepared By
Kingsly Rajkumar R

2. Communication Skills
• Public Speaking
• One 2 One Conversation
• One 2 Many Conversation
• Written Communication
• Overcoming Objections
• Confidence

3. Communication Skills
I
BELIEVE

4. By the End of the Session
• Amazingly Improved Public Speaking Skills
• Amazing at Conversations
• Impeccable Body Language
• Enhanced Self Confidence
• Limiting Beliefs -> Empowering Beliefs

5. A communication message is made up of three components
 Verbal
The content of message we deliver.
 Vocal
The voice and tone that we use to deliver the message
 Visual
The body language we use with others and how they see us that adds up
to the impact and meaning of the message.
How we communicate?

6. Work performed by the Academy for Educational Development under sponsorship of the United States Agency for
International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804
Words
7%
Tone of
Voice
38%
Body
Language
55%

7. Lack of Communication Skills
“Opportunity Loss”
 Cant clear interviews
 Cant pitch my business idea
 Low self confidence
 I cant convince my seniors during
self appraisal

8. Lack of Communication Skills
“Opportunity Loss”
• More Work
• Affecting work-life balance

9. Lack of Communication Skills
“The Drawbacks”
• Hate going on to the stage
• Don't get attention
• Cant talk to the opposite gender
• Don't get recognition

10. Communication Skills & Public Speaking
Effective Communication Skills
create a Supremely Confident YOU

11. Convert your
speeches
into
conversations

12. Start your
talk

13. Avoid Monologue!!
Voice Modulation Strategy

14. Diet & Water before you speak
450 ml
Slightly
Warm water
High Fiber Foods
• Bananas
• Oatmeal
• Broccoli
• Lentils
• Pears

15. Before speaking at a venue
• Reach 15 minutes early
• Interact with some of the audience members
• Visualize success
• Identify 3 spots
• Go on to the speaking area

16. Creating a sync between
Thinking & Speaking
• Reduce ROS - Rate of Speech
• Pause
• Select known topics
• Include personal examples
• Never apologize

17. One to One Conservations
• Start Positive
• Express gratitude (say Thank you)
• Be fully present
• Use contact (Eye & Touch)
• Listen
• Common topics

18. How to appear much more
confident than you are?
• Believe that you are already there
• use eye contact
• Don't cross your arms
• Knowledge | Knowledge | Knowledge

19. • Smiling – there is nothing like a smile and
pleasant face to greet a customer,
especially if he/she has a complaint.
• Eye contact – always look into your
customer’s eyes. Directly address
customers.
• How you look – personal grooming has a
big impact on your customers. Let
customers know you take seriously your
position.
• Shaking hands – when shaking hands
with a customer a firm and professional
handshake is expected.
Positive Non-Verbal Communications

20. Queries?