Sari Paimen: Multidisciplinary services. Presentation at Kela Conference on Social Security 2019 – Equality and wellbeing through sustainable social security system, 10.12.2019.

1. Multidisciplinary
services
(Moniammatillinen palvelu)
Sari Paimen
Coordinator
Benefit Services Planning Unit

3. Organisation of multidisciplinary services
• First client category: young persons
• At first 5 employees, who have themselves created a model for the services
• Different kind of competence needed compared to the determination of a
single benefit
• Currently 27 employees in different parts of Finland
• New client category in January 2020: families with children

4. The young person’s circumstances
– Recognising the relevant issues
Kela has access to a wide range of information about young persons
• Failure to complete an education – Financial aid
• Exemption from or failure to complete conscript service – Conscript’s allowance
• Unemployment - Unemployment benefits
• Teen parents, custody cases – Family benefits
• Lack of income - Social assistance
• Challenges for work and study – Benefits relating to fitness for work
• Medication overuse – Reimbursements for medicine costs
• etc.
19.12.20194

5. 293
documents
What happens in multidisciplinary services?
• Contact to the client by phone
• Involving the client in the management of his or her
own life
• The client has one contact person at Kela who handles
the client’s issues
Difficult, complicated life situation that
the client is unable to tackle on his or
her own
Several or considerable problems with health
issues, life management and livelihood.
Dropped out
of education
twice
Several waiting
periods for
unemployment
benefits
Health issues
No profession
Long-term
social
assistance
Young single
mother

6. What happens in multidisciplinary services?
• Supporting the client, ensuring that things start improving
 Guidance on Kela’s other benefits or rehabilitation services
 Guidance on the services of other actors
– Cooperation Kela - other actor - client
 Monitoring and follow-up

7. One person cannot change the whole
world, but one person can change the
world of one person.
Thank you for listening!
sari.paimen@kela.fi