Karim Fathy Fathy Zewala is an Egyptian national born in 1989 who is currently single and lives in Dubai, UAE. He received a Bachelor's degree in Tourism & Hotels from Alexandria University and has worked in customer service and call center roles for Vodafone Egypt, Banque Du Caire, Dubai International Airport, and currently the Ministry of Finance. He is fluent in Arabic and English and has several certificates in customer service.

1. Karim Fathy Fathy Zewala
Personal Data:
Name : Karim Fathy Fathy Zewala.
Date of birth : 22/5/1989.
Marital Status :Single.
Nationality : Egyptian.
Contact Data:
Address : UAE, Dubai , Al Qusais .
Mobile :+971555136038.
Email : kareem_dxb@yahooo.com
Education:
Bachelor of Tourism& Hotels.
AlexandriaUniversity.
General Grade:Very Good.
Language Skills:
Arabic : Mother tongue.
English : Excellent.
Experience:
Title : Sales Reprsentative
 at Vodafone TelecomEgypt . 2010-2012
Title : Customer Service/Call Center
 at Banque Du Caire (CairoBank) . 2012-2014
Title : Customer Service/Call Center
 at Dubai International Airport . 2014-aug2016
Title : Call Center Agent
 at the ministry of Finance . Sep.2016-till now

2. :ertificatesC
 ICDL Certificate.
 APPRECIATECERTIFICATE( Dubai Airport).
 Service Boot Camp (Dubai Airport).
 Fly Emirates Training(Dubai Airport) .
 Airport Service Program (Dubai Airport).
Customer Service Skills:
 Responsible for ensuring increased customer satisfaction and operational
efficiency.
 Recognized for providing superior customer service and relations.
 Ensured excellent professional service to customers.
 Facilitated the handling of customer requests in a timely and professional
manner.
:sQualificationofSummary
 Goal-driven, diligent, and dedicated team player with over a year of
experience in leadership, customer service and training with the ability to
handle simultaneous projects and meet deadlines effectively.
 Excellent, communication and interpersonal skills with ability to explain
complex concepts in meaningful terms.
 Effective, personable teamplayer with unsurpassed interpersonal skills and
demonstrated ability to handle customer questions and objections
 Customer-focused communicator with proven ability to understand and
convey complex information, develop rapport, build strong relationships
with customers
 Excel at multi-tasking in a fast-paced environment, completing projects
within time and budget constraints.
 Performance-driven and adept at working independently with minimal
supervision, as well as contributing and collaborating as productive team
member
 Energetic contributor with demonstrable detail orientation and multi-
tasking/organizational proficiency