1. Heba Mohamed Mohamed Fathi
5 Ali Fahmy El Deep St., El-Maniel
Phone: 0225317242
Mobile: 01005005525
Email: heba.fathi@vodafone.com
CAREER OBJECTIVE:
Seeking a challenging career where I can develop and utilize my capabilities
and experience.
• EDUCATION:
Faculty: Faculty of Commerce, English Section Cairo University.
Average Degree: Good.
Year of graduation: May 2003.
Post Graduate studies: Accounting.
School:
• 1999 - Received Secondary degree from Port Said Language
School - Zamalek with grade 95%.
• 1996 -Received preparatory degree from Port Said Language
School - Zamalek with grade 92%
• Work Experience:
Company name: Click – Vodafone. from February 2004 till now
Department & Responsibilities 1year: Social media senior specialist
& event planner and organizer (2016)
Department & Responsibilities 2.5 years: Quality assurance senior
specialist (2012-2016)
Department & Responsibilities 2years: Blended contact center
senior agent (2006 -2007)
Department & Responsibilities 2years: Customer operation
department (2004-2006)
Company name: Commercial International Bank (CIB), Egypt.
Departments & Responsibilities 3Months: Custody department at
Giza branch. (Trainee 2003)
Departments & Responsibilities 3Months: Retail & customer
operation department. (Trainee 2002)

2. Departments & Responsibilities 2Months: Custody department at
Giza branch. (Trainee 2001)
Company name: Click GSM
Departments & Responsibilities: Information technology (IT)
department . (Trainee 2001)
Activities:
Drawing, painting , crafting , playing piano, reading, traveling.
TECHNICAL SKILLS:
Computer Skills:
• Introduction & Dos.
• Windows 95, 98
• WinWord
• Excel
• PowerPoint
• PhotoShop Color Express (Graphic program).
Learning & development courses :
• Quality Awareness
• Code of Conduct Online course
• Presentation course
LANGUAGES:
Arabic: Native Speaker, written, reading
English: Fluent written, spoken, reading
PERSONAL Information:
Date of Birth: Oct. 25, 1981
Marital Status: Single
Gender: Female
Nationality: Egyptian