Work in a challenging environment in a business company or organization in the communication field, , service providing field , customer service , where I can utilize my capabilities to advance in my career. I am self-motivated, ambitious and eager to learn. I am a responsible individual with strong communication skills and work ethics besides being creative, focused and highly determined. I am willing to take responsibility and work independently. At the same time, I can work well in teams. Looking for both personal and professional growth makes me capable of working confidently under pressure. Being bilingual gives me the chance to function efficiently in both English and Arabic. My background and growing up experience has given me a deep insight in the culture and society together with a wider scope in the world of business.

1. karim hassan
PERSONAL DATA
Full Name: karim sophy hassan
Date of Birth: 18th
of October 1991
Nationality: Egypt
Marital Status: Single
Location: Matareya, Cairo, Egypt
CONTACT INFO
Mobile: 01069002101
Phone: 01092862711
Email: karimmedo10@gmail.com
PROFESSIONAL EXPERIENCE
Nov 2018 to Present
(1 month)
Quality Assurance Assistant at Fetchr
Cairo, Egypt.
Industry: Logistics and Supply Chain, , . Company Size: 101-500 employees
Feb 2018 to Present
(9 months)
Customer Care Representative at Fetchr
Cairo, Egypt.
Industry: Logistics and Supply Chain. Company Size: 101-500 employees
answer calls and respond to emails
handle customer inquiries both telepathically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Oct 2017 to Feb 2018
(4 months)
Customer Service Representative at jumia Egypt
Cairo, Egypt.
Industry: Marketing and Advertising. Company Size: 51-100 employees
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
1
CV produced on 23rd of Nov 2018 by

2. Sep 2016 to Dec 2016
(3 months)
customer service representative at Fedex Egypt Express- Licensee of Federal
Express Corporation
Cairo, Egypt.
Industry: Logistics and Supply Chain. Company Size: More than 1000 employees
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Oct 2014 to Jan 2016
(1 year and 3 months)
customer service representative at Raya contact center
Cairo, Egypt.
Industry: Consumer Services. Company Size: More than 1000 employees
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
EDUCATION
2010 - 2014 Bachelor of Law in Civil Law
Faculty of Law, Ain Shams University, Egypt.
Overall Grade: Good
2007 Thanaweya Amma
el- kobba high school, Egypt.
ACHIEVEMENTS
Participate in cultural groups.
CERTIFICATES AND TRAININGS
Jun 2015 hr diploma at NGC Egypt & Leopard Egypt
I am now studying Diploma in Human Resource Management in NGC academy
study it will be finished at the end of the month of Ramadan 2015
Apr 2014 Bachelor of Law Ain Shams University (Score: 468 out of 780)
Degree in Law from Ain Shams University
2
CV produced on 23rd of Nov 2018 by

3. Oct 2013 Certificate of completion of English language study
Certificate of completion of English language study from Ministry of Defense
Languages Institute
Jun 2012 English language at armed forces language institute
LANGUAGES
• Arabic: Fluent.
• English: Advanced.
TOOLS AND TECHNOLOGIES
• Advanced in ICDL.
AREAS OF EXPERTISE
• Advanced in customer service representative and call center agent.
3
CV produced on 23rd of Nov 2018 by