Total Quality Management Case Study

Total Quality Management Case Study
Strategies for the Effective implementation of Total Quality Management: SFIMAR B–School Case
Study
Abstract: This paper focuses on the important elements of Total Quality Management (TQM) and
deals with the generic models for implementing TQM with five strategies to develop the TQM
Process. Deming's 14 Points on Quality Management, a core concept on implementing Total quality
management is also discussed in this study with the benefits of TQM. A case study of SFIMAR
Business School that Improved Learning, Research, and Placement Measures with TQM
implementation has been examined in this paper.
Key Words: Total quality management, Strategy, Implementation.
Introduction: A core definition of Total Quality Management (TQM) describes a management
approach to ... Show more content on Helpwriting.net ...
Under this approach, TQM implementation focuses on meeting specific award criteria. Although
some argue that this is not an appropriate use of award criteria, some organizations do use this
approach and it can result in improvement.
Deming's 14 Points on Total Quality Management:
Deming's 14 Points on Quality Management, a core concept on implementing total quality
management, is a set of management practices to help companies increase their quality and
productivity.
1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by working
with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff
... Get more on HelpWriting.net ...

Total Quality Management Guru's
One of the foremost and well known philosophers of Total Quality Management is W. E. Deming.
Deming attended Yale University and received his PhD in Physics in 1928 and was a well trained
statistician. In 1950 he was invited to Japan by the Union of Japanese Scientists and Engineers
(JUSE), where he preformed several lectures for executive, managers and researchers. This was a
difficult time for Japan, the war had just ended and the county was struggling to keep its ' people
employed. Through Deming 's training, flailing Japanese industry was able to compete on a global
level and became one of the countries best known for quality products. Deming is credited with
establishing the axiom, "work smarter, not harder." His teachings promoted ... Show more content
on Helpwriting.net ...
This show included an interview with some of the Japanese clients Deming 's had worked with
where they described the cost savings and high profit margin they had mostly due to Deming 's
principles. The show created an interest in Deming 's and his Total Quality Management Principles.
Utilizing his philosophy, Deming 's was able to assist several of largest businesses in America in
becoming the companies that truly valued what the customer wanted and delivered appropriately.
Along with Deming , Joseph Juran was another well known TQM philosopher and has been called
the "Father of quality". ( Feo, n.d) In 1937 he conceptualize the Pareto principle that stated that the
over 80% of quality defects are caused by factors controllable by management. (Lewis, Goodman,
Fandt, & Michlitsch, 2007). Juran 's philosophy revolved around the customer 's perspective,
believing that ; higher quality means a greater number of features that meet the customers need, and
higher quality consist of fewer defects. Juran is responsible for the management principle of
"Quality Trilogy". This management ideas identifies three quality principles; quality planning,
quality Improvements and quality control (Skymark, 2007)
Quality Planning includes identifying who the customers are, determining their needs, translating
those needs into a product that can meet those needs and optimizing the product to meet both the
customers and the industries needs. Quality

Definition Of Total Quality Management
Quality Glossary Definition: TQM
A core definition of total quality management (TQM) describes a management approach to long–
term success through customer satisfaction. In a TQM effort, all members of an organization
participate in improving processes, products, services, and the culture in which they work.
________________________________________
Total Quality Management TQM, also known as total productive maintenance, describes a
management approach to long–term success through customer satisfaction. In a TQM effort, all
members of an organization participate in improving processes, products, services, and the culture in
which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management can be ... Show more content on Helpwriting.net ...
The steps required to carry out the process are defined, and performance measures are continuously
monitored in order to detect unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often organized into
vertically structured departments, it is the horizontal processes interconnecting these functions that
are the focus of TQM.
Micro–processes add up to larger processes, and all processes aggregate into the business processes
required for defining and implementing strategy. Everyone must understand the vision, mission, and
guiding principles as well as the quality policies, objectives, and critical processes of the
organization. Business performance must be monitored and communicated continuously.
An integrated business system may be modeled after the Baldrige National Quality Program criteria
and/or incorporate the ISO 9000 standards. Every organization has a unique work culture, and it is
virtually impossible to achieve excellence in its products and services unless a good quality culture
has been fostered. Thus, an integrated system connects business improvement elements in an
attempt to continually improve and exceed the expectations of customers, employees, and other
stakeholders.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to

Impact of Globalization on Total Quality Management
Introduction – Total quality management (TQM) has been defined as 'continuous improvement of
every production output whether it be a product or a service, by removing inefficient variations and
by improving the backbone of the work process'. International managers like their domestic
counterparts have found that incorporating the notion of total quality management into their
management process and style can give the competitive advantage.
A manager's decision–making process regarding new or increased international operations involves
reacting to the environment, seeking competitive advantage globally and assessing the company's
capability in the global context.
Globalization makes managers ask certain questions. These questions include: ... Show more content
on Helpwriting.net ...
Even though some of outcomes of globalization have been controversial, the market has become
more competitive than ever, thus creating the high demand for quality management.
The fact that globalization has expanded the market for organizations means that TQM is more
important than ever before. Customer demands are higher and if a company does not create products
and services that meet their expectations they can easily access the same or similar products and
services from another company. If managers do not implement TQM into their company procedure
then they will fail to meet the high standards of customers all over the world and eventually lose
their business. When it comes to implementing TQM, it's the mangers responsibility to create an
environment where people can work together to improve their work processes. If the ownership or
senior management does not buy into this concept you will never succeed. Many people in
leadership roles are either too set in their ways or closed minded to the necessary change needed to
really improve the way things get done. You have to buy into the concept that there is always a
better way to do something. By tapping into all the knowledge and experience your employees
possess, you develop solutions that not only improve your execution, you provide everyone with a
sense of accomplishment.. These "process improvement teams" give employees a chance to help
steer the future direction

Total Quality Management
Total Quality Management Total quality management is something that was introduced to us around
the 1950s. By the 1980s this was something that had been implemented more into many different
businesses and the movement began. A total quality management team is defined as the techniques
an association uses to recover not only the quality of its company and services but also its
production level. This technique involves a lot of joint effort and is used through–out an
organization. Everyone is included in this management from the employees to the inside staff a
company employs. Externally TQM is also used with people such as the clients that the company
associates their business with and the customers that use their services or products. Most
importantly, TQM's main objective is to implement efficient production and quality that will in
return increase a companies revenue and also give the company a boost against its competition (
"Intro and Impl." Para 2. 2010) The idea for a Total Quality Management team overall we know is to
make the company as a whole a better place for everyone working in it. But more specifically what
they are mainly concerned about is having steady and continuous improvements in all areas, from
the bottom floor to the top. What the management team has found or feels, is that you can prevent
mistakes and defects if properly handled and trained. When you have continuous improvements
within a company you then have to handle the improving results and

8 Principles Of Total Quality Management
Chapter 11: Total Quality Management and Quality Teams
1.0 Introduction
Total Quality Management (TQM) is a management approach that originated in the 1950s and has
steadily become more popular since the early 1980s. Total quality management (TQM) is said as a
management which approach to long term success with customer satisfaction. In this effort, all
members of an organization participate in improving processes, products, services, and the culture in
which they work. The TQM also can be said as continuous improvement so the continuous
improvement is based on a Japanese Concept called Kaizen, is the philosophy of continually seeking
ways to improve operations. It invloves identifying benchmarks of excellent practices and instilling
a sense of employee ownership of the process. Total Quality Management, TQM, is a ... Show more
content on Helpwriting.net ...
Some of the companies who have implemented TQM include Ford Motor Company, Phillips
Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. The 8 principles of total
quality management are such as Customer–focused which customer ultimately determines the level
of quality. Secondly is total employee involvement is which All employees participate in working
toward common goals. Thirdly Is Process–centered. A process is a series of steps that take inputs
from suppliers (internal or external) and transforms them into outputs that are delivered to
customers. Next is Integrated system an organization may consist of many different functional
specialties often organized into vertically structured departments, it is the horizontal processes
interconnecting these functions that are the focus of TQM. Next principle is Strategic and systematic
approach is a critical part of the management of quality is the strategic and systematic approach to
achieving an organization's vision, mission, and goals. This process, called strategic planning or
strategic management, includes

Case Study Of 5S Kayazten Total Quality Management
5S KAIZEN TQM failure reasons are a considerable issue and have to be studied in depth. It has to
be discussed and analyzed among healthcare managers in order to know what to expect but mostly
know what to avoid. A well–prepared manager can perform his/her management skills in a better
and more efficient way if he/she knows the most common failure reasons. This study can help
healthcare managers to study each failure reason separately and precede to appropriate actions in
order to avoid possible 5S KAIZEN TQM failure.
According to the literature, 5S KAIZEN Total Quality Management (TQM) has an increased
number of successful implementation in Tanzania through the last years. Most of studies in TQM
concern successful implementation in hospitals, ... Show more content on Helpwriting.net ...
Facts and data used for TQM implementation must be accurate, reliable and always on time. The
results from quality tools and techniques have to be valid as well as consistent. Therefore, 5S
KAIZEN TQM tools and techniques have to be used efficiently by trained in data analysis
employee. Invalid data leads to wrong decision–making and wrong solution to problems.
6.2.7. Cost of investment Due to limited resources and budget; healthcare organizations have to
choose the most appropriate way to use them in order to have return. Most of the times, healthcare
organizations prefer to invest on a direct return investment instead of long term return investment.
5S KAIZEN TQM implementation advantage is cost reduction, but most of healthcare managers
prefer instant return of investment. Most of the times information technology or even medical
equipment is the preferred investment option instead of TQM approach.
6.2.8. Management's resistance to empower employees
Due to daily work pressure and high patients' demand, management resists taking away employees
from direct care work for training or participating to quality teams. In this case, management prefers
to accomplish short term instead of long–term goals. Taking employees away from direct care work
may create new obstacles into daily procedures. Consequently management has to understand that
those obstacles are temporarily regarding TQM's long–term

The Quality Of Total Quality Management
Total quality management, also known as TQM, which is an umbrella methodology drawing on
knowledge of the principles and practices of the behavioral sciences, the analysis of quantitative and
non–quantitative data, economic theories, and process analysis to continually improve the quality of
all processes. Three major contributors to the quality profession include: Walter A. Shewhart, W.
Edwards Demings, and Joseph M. Juran, who taught the concepts of controlling the quality and
managerial breakthrough. There are several common connections between the three contributors to
the quality profession. Shewhart mentored the latter two. Most of which, they adopted and reformed
much of Shewhart's work to expand and evolve their own studies. Shewhart's main focus was
finding economic ways to reduce costs by identifying problems sooner in the process variation and
by reducing the cost of inspection. Shewhart also created the process of Plan–do–check–act.
Deming adapted this philosophy into his own work. Deming's philosophy seen quality as the main
force for businesses and society to succeed and reported this philosophy as a chain reaction. This
also matched Shewhart's principle for quality among economics. Demings and Shewhart's
philosophies are similar because both preached the importance of adapting management processes to
create profitable situations for both businesses and consumers. However, the main difference is that
Deming emphasized the transformation

BusinessDictionary.com defines Total Quality Management (TQM) as a holistic approach to long–
term success that views continuous improvement in all aspects of an organization as a process and
not as a short–term goal. It aims to radically transform the organization through progressive changes
in the attitudes, practices, structures, and systems. Total quality management transcends the product
quality approach, involves everyone in the organization, and encompasses its every function:
administration, communications, distribution, manufacturing, marketing, planning, training, etc.
(BusinessDictionary.com, n.d.).
The history of Total Quality Management can be traced all the way back to medieval times.
Apprentices and unskilled workers were ... Show more content on Helpwriting.net ...
This process worked for a time, however, eventually companies began to experience challenges in
completing quality control standards as organizations grew and expanded. Conflict developed as
workers were upset with their working conditions, and how the work was done. It became obvious
that the system needed to change and evolve in order to meet the growing demands.
From 1927 through 1932, the Hawthorne plant of the Western Electric Company studied lighting
levels, workday lengths, and rest period lengths to maximize productivity. During the lighting level
studies, researchers found that when the lights were brighter, worker productivity increased.
However, when lighting level was decreased worker productivity also increased. This behavior is
called the Hawthorne effect, it basically states that when workers are involved in studies or decision
making, productivity increases. Also during the 1930s, Walter Shewhart developed control charts.
which are methods for statistical analysis and control of quality.
It was amid the 1940 's when Japan heard of Total Quality Management, at this time Japanese
products were regarded as cheap and of poor quality. Learning of the success of quality management
in America, Japan made use of quality management experts, and in a relatively short time, Japan
was pushing limits and setting new standards in TQM.

Total Quality Management (TQM) Doesnt Work Essay
TQM Doesnt Work While I agree that Quality improves organizations, businesses, and individuals,
Total Quality Management (TQM) as a system for improvement loses its effectiveness based on the
present culture, business methodologies, and globalization of markets.
TQM has invaded countless industries and is a favorite "buzz word" of top executives and
managers, TQM concepts are rarely fully implemented other than posters, memos, and press
releases. While the basic concepts of TQM are inherently internal to each of us, the moniker of
TQM continues to be an elusive goal that everyone in business "loves to talk about" but never
successfully implements. This approach involves guaranteeing that an organization functions with a
commitment ... Show more content on Helpwriting.net ...
As managers do see the immediate value of such a system, they are always expecting immediate
results and total commitment based on the fact that memos were published and distributed, meetings
were held, and a newly formed TQM department circulated the newsletter. The culture of today does
not want to commit to a system that doesn't offer overnight results. This culture wants results like its
food...fast and low quality. Think of how the McDonald's slogan epitomizes the culture of
today–"over one million served."
Business Methodologies: Today, methodologies around business focus on quick results and flawless
quantifiable execution at the speed of light. Because methodologies are such, patient transition or
goal transformation is not consistent with today's business norms. As the computer age has swept
both housholds and businesses alike, the speed and accuracy at which millions of transistors and
microcircuits operate dazzle scientists while ensuring the success of one business and marking the
failure of another to keep up with the blazing pace that dominates the business world. If a business
can quickly leverage its resources it can keep up with the pack, otherwise today's norms predict
failure. Like the functions of a microchip, quantifiable standards have focused directly on the
bottom line–"profit." While TQM presents an indirect method of approching the same goal.

The Assess And Disadvantages Of Total Quality Management
3.0 Total Quality Management Total quality management (TQM) is to provide customers with
superior products and services. Every company has to continually examine their activities to
improve quality and eliminate defects and wastes, especially lean companies who strive for high–
quality production. The production might be slowed or shut down by poor–quality materials and
defective manufacturing processes. Those companies have adopted ABC and identified their
primary activities, they can concentrate on making those activities more efficient or finding ways to
eliminate any non–value–added activities. Most companies find that they can generate savings in the
end of value chain, such as production, marketing, distribution and customer service if they invest
more in Research and Development (R&D) and design. This is because the carefully designed
products and ... Show more content on Helpwriting.net ...
TQM focuses on improving quality and performance to meet customers' expectations and reduce
waste in the business. TQM can help a company produce goods at lower cost while delivering good
quality products that achieve customers' satisfactions to compete with other companies. TQM
encourages a strategic approach to management at the operational level through involving multiple
departments in systematic innovation and cross–functional improvements. It allows companies
enable managing operations as cross–functional process which gives an advantage to develop and fit
an orientation toward inter–company collaboration and strategic alliances through establishment of
culture collaboration among different departments. It also helps a company able to work well for
services and manufacturing sectors then provides a high profits through improving efficiency
(Yoshiki Kurata,

The Definition Of Total Quality Management
Definition of Total Quality Management (500–1000 words)
In supply chain management there is a very important component which is quality. Supply chain
management which is known as the management of logistic service supplier should always maintain
the quality of the supply materials. Total quality management enables the firm to differentiate the
product and services and deduct the cost used. It using a philosophy that can stress three principles
for achieving a better process performance and also quality. The principles of the total quality
management are customer satisfaction, employee involvement, and continuous improvement in
performance in order to fulfill customer need. Obviously, the major function of total quality
management is to fulfill the customer ... Show more content on Helpwriting.net ...
Total quality management also known in not realistic which is in philosophy type. It used to be a
guideline to improve the basis of advance continuously in an organization. The total quality
management set the strategy to achieve the vision of the organization. The second principle of total
quality management, involvement of all employees. Every individuals should have their own
opinions in order to improve an organization, so all the staff gather to come out with a better way to
improve organization. Total quality management implement by maintain the quality of service and
product to fulfill customer satisfaction, at the same time it does not break down the flexibility and
inventiveness of an organization's operation system. The total quality management take the
responsibility to modify the process of organization improvement. It make sure the continuous
improvement of the organization so the organization can use the smallest amount of cost to produce
better quality of product so it can achieve customer's satisfaction. The theory of total quality
management make sure that the improvement of the activity and the technology is carry out
continuously in order

The Four C's Of Total Quality Management
Improving Quality means reducing bad quality and improving the work efficiency of the work in
organisation. Company require to maintain the quality which is directly depending on the quality
procedure followed by the employees and implemented by the management to improve overall
product quality of a company.
Every Company laid out a Quality service provided by the company. These quality polices defines
that directives and terms of satisfaction from the beneficially the term quality procedure is the
procedure adopted by the company in day–to–day work to attain the goals et the quality policy.
Total Quality Management mans all the people in the organisation all committed to the product
quality and services by doing ... Show more content on Helpwriting.net ...
Commitment
2. Competence
3. Communication
4. Continuous Improvement
Quality: – Quality means fitness of the product or services to use by the Customer. Quality means
competitive cost, Productivity, timely delivery of the services or products and total customer
Satisfaction in terms of the product and services and Total services paid by customer to the
company.
In terms of the workforce quality mean getting everyone to do what they have agrees to do and to do
it right at the first time and every time for providing the better product and services by the company.
In terms of customers quality is what customer says, what customers says become a brand in the
market and will do the direct marketing to acquire more customer without investing a single paisa
for adjustment, because satisfied customer attracts more customers towards your company products
& services for the customers quality is the conformance to the requirement by purchasing the said
products.
A Quality Procedure is a successful action plans that company follow while providing products or
services providing to the customers. Quality Procedure above all involves establishing a new sprit
that is share in everyone in the company.
UNDERSTANDING TOTAL QUALITY

Tqm
Available online at http://www.journalcra.com
INTERNATIONAL JOURNAL OF CURRENT RESEARCH
International Journal of Current Research Vol. 3, Issue, 3, pp.149–153, March, 2011
3
ISSN: 0975–833X
REVIEW ARTICLE TOTAL QUALITY MANAGEMENT IN EDUCATION
1Jayakumaran, M. and 2Manoharan, C. 1Department of Management Studies, Kalasalingam
University, Virudhunagar (Dt.)
Tamil Nadu, India
2Department of Education, Bharathiar University, Coimbatore, Tamil Nadu, India
ARTICLE INFO
Article History:
Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th
February, 2011 Published online 13th March, 2011
ABSTRACT
After Second World War the United States of America was forced to improve the production of ...
Show more content on Helpwriting.net ...
Today it is in our best interest to encourage everyone's potential by dedicating ourselves to the
continual improvement of our own abilities and those of the people with whom we work and live.
Total Quality is, essentially, a win–win approach which works to everyone's ultimate advantage.
According to Deming, no human being should ever evaluate another human being. Therefore, TQM
emphasizes self–improvement process. In addition, this principle also laminates to the focusing on
students' strengths, individual learning styles, and different types of intelligences. A System of
Ongoing Process The third pillar of TQM as applied in education is the recognition of the
organization as a system and the work done within the organization must be seen as an ongoing
process. The primary implication of this principle is that individual students and teachers are less to
blame for failure than the system in which they work. Quality speaks to working on the system,
which must be examined to identify and eliminate the flawed processes that allow its participants to
fail. Since systems are made in the quality of those processes largely determine the quality of the

resulting product. In the new paradigm of learning , continual improvement of learning outcomes
replaces the outdated "teach and test" mode. Leadership The fourth TQM principle applied to
education is that the success of TQM is the responsibility of top management. The school teachers
must

Total Quality Management in Construction
Total Quality Management In Construction
The major new element in world market competition is quality. During the 1970's and 1980's, the
Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and
greater customer satisfaction. It was the result of using the management principles of total quality
management
(TQM). More and more U.S. companies have demonstrated that such achievements are possible
Using TQM as a new way to manage. Such companies also found that they were recognized with
everyone pulling in the same direction. Improvement had become a way of live. Improving
competitive position and profit has always been the responsibility of management. Before the
1980's, U.S. management was ... Show more content on Helpwriting.net ...
If well crafted, the vision statement can serve through a torrent of change in product and service
technology. The strategic vision needs to consider both the external customer and the employees, but
should lack a defining or differentiating phrase between them. For example, General Motors
provides all employees a card with its strategic vision, including a cause–effect diagram that
indicates the importance of team work (figure 2). Simply stating a vision is not enough. It needs to
be demonstrated by the actions of the executives, managers , superiors, foremen, and individuals.
It should be done continuously in all their actions and initiatives. Moreover, deliberation must be
exercised in developing these goals and strategies. They must reflect the values and culture of the
work force. While top–management commitment is essential, managers should realize when to lead
and when to get out of the way. In a sense quality management is management from the bottom up.
An atmosphere of responsibility must be created toward the customer for whatever product is
produced or service is rendered (fig.3, below).
2. Barrier Removal It is inevitable that change will be resisted. In fact, a great deal of effort in
quality management is expended in overcoming such resistance, usually by allowing change to
come from individuals directly involved, rather from management. The whole idea of continuous
improvement leads to continuous change.
Some of these

History And Evaluation Of Total Quality Management
CHAPTER ONE INTRODUCTION
1.1: History and Evaluation of total quality management.
Total quality management (TQM) is a management philosophy developed by Deming based on his
experiences in US industry before and during the Second World War. The successive
implementation of TQM by Japanese industry, but not by the USA, is widely credited for the
former's marvelous post‐war economic modernization and the current massive trade inequity
between the two countries. Deming (1986) published a book entitled "Out of the Crisis", in which he
summarized his ideas and encouraged US industry to implement them as the Japanese had done so
successfully. The TQM philosophy has also been promoted by a number of prominent writers,
principally Crosby (1979, 1984), Ishikawa (1983, 1985) and Juran (1988, 1989).
Although TQM was originally intended for the industrial sector, Deming (1986) pointed out in the
preface to his book "Out of the Crisis" that his management principles could be applied equally well
in service industries. The service industries, he emphasized, "include government provisions,
education and the delivery". In fact, whenever an organization has a series of activities directed
towards a clear final result, it has business processes which can be examined and developed by
TQM techniques.
There are number of researchers in the field of education including, Byrnes (1992), Bonsting (1992),

Total Quality Management (TQM) has been described as a systems approach to ensuring quality in
an organization. The principle is considered to go beyond mere Quality Control and Quality
Assurance techniques. It is also known to cover more details than a simple Total Quality Control
system.
Total Quality Management (TQM) is dynamic in its approach and it has a strong philosophical base
that incorporates many of the concepts that form the basis of Total Quality Control system. In Total
Quality Management (TQM), it is considered that everyone in the organisation has to be involved in
the activities that will bring about continuous improvement in processes and therefore in
products/service delivery in order to ensure customer satisfaction.
All ... Show more content on Helpwriting.net ...
This goal is usually achieved through the channelling of all the processes and activities of the
organisation unto the customers' needs, with the expectation of improving the levels of customer
satisfaction, customer retention and organisational profitability and performance.
However, the relationships between the practice of Total Quality Management and the levels of
customer satisfaction, customer retention and organisational profitability and performance have not
been clearly defined. It is the objective of this study to assess the possible real impact of the practice
of Total Quality Management on customer satisfaction and retention.
According to Reed, Lemak, & Mero (2000), it has been discovered that more and more
organizations employ the practice of Total Quality Management as a strategic foundation for
generating a competitive advantage.
Some organisations also employ the practice as a means of improving their organisational
profitability and performance, (Hendricks & Singhal, 1997; Lemak & Reed,

Jkbank's Case Study Of Total Quality Management
Today's managers have access to an amazing array of resources which they can use to improve their
skills. Some use the classical management approach especially traditional organizations while others
use scientific management approach to solving organization problems and enhancing efficiency and
productivity. Any of these approaches can be used in either a product or service base organization.
These resources either tangible or intangible used to improve the product or skill of an organization
determines its quality. Furthermore, in a predominantly service sector like the banks, interest rate or
cost of transaction may be a considerable factor for patronage but quality of service is another
critical factor used to woo customers. Infact, it is the major factor because poor quality service can
even erode the goodwill of the organization. Quality is a relative concept and that's why what one
person regards as high standard or fit to the purpose ... Show more content on Helpwriting.net ...
The management of the bank constituted a panel to investigate and proffer adequate solution to the
issue. They also showed their support by equipping the department in charge of the transformation
program with all they asked for. At the long run, various positive changes were recorded but there is
now need to sustain it. Total quality management as a best practice of quality initiative is a process
of transformational change so it's so imperative that the top management of JKBank should be able
to motivate and maintain enthusiasm of all staff in all departments for the success of the
implementation processes so that desired success will be achieved. Noting that it may actually take
some years depending on the size of the organization to start reaping the benefits of total quality
management and it's supposed to be a continuous

Four Components Of Total Quality Management
Quality management ensures that an organization, product or service is consistent. It has four main
components: quality planning, quality assurance, quality control and quality improvement. It does
not only focus on product and service quality, but also on the means to achieve it. Quality
management uses quality assurance and control of processes as well as products to achieve more
consistent quality.
The dynamic changes taking place in the retail market are resulting in a less space for retailers to
differentiate in terms of product assortment, prices and quality since they all offer the same and
opening more space for them to differentiate in terms of service excellence.
The success of the business is now more related to quality improvement. In retail, quality is related
to all the shapes and characteristics of locations, assortments, ... Show more content on
Helpwriting.net ...
The multi perspectives can be an advantage for organizations as depending on a single definition
might lead to problems.
Today, TQM concept is the most comprehensive, it has emerged into the main stream of
organizations and became a function like any other activity like marketing or commercial.
Total Quality management
TQM is a management philosophy that seeks to integrate all organizational functions, it starts with
identifying who are our customers and what are their requirements.
Every function within an organization has a group of customers who have needs and requirements.
The focus on the relationship between customers and suppliers plays an important role when
attempting to improve quality. TQM starts by forming a link between the external customers' needs,
internal customer–supplier relationship and necessities then continues to the external suppliers.
Implementing TQM requires an assessment of the organization's current reality. The following,
intends to shed light on the current situation of TSC.
Situation analysis
1–

Quality And Total Quality Management
Quality is defined by meeting customers ' needs. Total quality management in the company through
continuous improvement of the quality of its products, services and people. (Goetsch, 2010) Quality
and total quality management, the main difference is that perception and activities. (Goetsch, 2010)
Here are two of the main elements of the total amount as follows: 1) Education and training: all
must be trained and the staff of the organization and educated so that they work hard to do a smart
job. 2) unity of purpose: All employees must work toward a common goal. (Bagad, 2008) The keys
to success for the implementation of the overall quality of the organization is the ACT, and control,
and improve the apartment. Quality plan, quality improvement and quality control are the steps
ACT. (Bagad, 2008) The conditions and the concept of Total Quality is quality planning, quality
control, quality assurance and quality improvement. 1) Quality Planning: the political process
quality objectives and requirements of measurable system, and provides a series of measures to
achieve them within the specified time 2) Quality control: Quality control is an ongoing effort to
keep the whole process can keep achieving reliable results. 3) Quality assurance: Quality assurance
is a planned and systematic actions necessary to provide adequate product or service and meet
certain requirements in confidence. 4) improve the quality, quality control can be divided to improve
quality is to improve the

Principles Of Total Quality Management
Total Quality management is a usual practice during and administration approach that began in the
1950s and has consistently turned out to be more general since the mid–1980s. Total quality
management places strong recognition on process size and controls as approach of non–stop
improvement. TQM is explanation of philosophy, attitude and association of a company that
struggles to offer consumers with products and services. The way of life requires in all parts of the
organizations operations, with forms being done well the first–time defects and imperfections and
destroyed from processes.
Important principles of Total Quality Management:
Total quality management is a method that companies use to enhance their interior procedures and ...
The initial phase in the TQM procedure, at that point, is to acknowledge there is an issue and that it
can be controlled. Survey and change manage how the aftereffects of a review are dealt with.
2. Processes, not people, are the issue:
If the procedure causing issues, it won 't make any difference how often you enlist new
representatives or what number of instructional meetings you put them through. Fix the procedure
and after that prepare your people on these new actions. Conversely, revive the general population to
function admirably, inventively, profitably, and the association can fly. Legitimately accordingly, the
advancement and appropriate use of individuals are key to the achievement of all quality
administration activities.
3. Don't treat indications, search for the cure:
TQM, as the Navy or Armand initially about brought it, was a fundamental strategy... an ailment
cure. TQM as quacks and hacks honed it was symptomatic. Settling symptoms is significant
however not adequate to cure the ailment. If you simply fix over the basic issues all the while, you
will never have the capacity to completely achieve your potential. If, for instance, you 're shipping
division is falling behind, you may find that it is a result of robberies in assembling. Go for the
source to adjust the issue.
4. Each worker is in charge for quality:
Teams take care of issues and everybody oversees the nature of the item. Management 's part is to
assign, mentor,

The Impact Of Quality Cost On Total Quality Management
Chapter 1
The Impact of Quality Cost on Total Quality Management
The Case of Private sector in Bahrain
Introduction:
The few past decades have witnessed unlimited number of changes in the business and
organizational contexts due to the numerous modifications that took place in the world markets and
economies. One of these changes must have been the openness of the global markets and becoming
one market. This forced almost every company to do its best to produce the best products that grant
this company a good position in the global market. And thus they achieve high profits in addition to
the best image and reputation for this company. This can be the stem upon which quality of the
products were built.
Significance of the study: The current study is shedding light on two of the most important recently
used concepts in the domain of organizational management which are: COQ or Cost Of Quality and
TQM or Total Quality Management. These two concepts are highly related with making the
consumers of products and services satisfied. This would ultimately bring good position ... Show
more content on Helpwriting.net ...
This created great pressures on organizations and made them willing to create and innovate so that
they can gain competitive advantage over their rivals in the world markets. Adding quality to the
final products may be one element that attracts and satisfies the customers. However, elements there
have been numerous elements or factors that started to occur in the management and organizational
domains. These included TQM or Total quality Management and COQ or Cost Of Quality. These
concepts and more became dominant aspects that required concentration from companies. TQM is
not only a strategy to be applied; it is an approach of management that must prevail all over the
whole organization. The practices of the TQM are essential to exist in the

Assignment
On
Submitted by
Dated
Contents
Introduction 3
Thesis Statement 4
What Is Total Quality Management 4
Definitions of TQM 5
The Concept of Continuous Improvement by TQM 7
Total Quality Management Principles 8
1. Customer focus 8
2. Employee skills development 9
3. Operations improvement 9
4. Integrated system 9
5. Strategic Approach 10
6. Constant change 10
7. Strengthen leadership 10
8. Effectiveness in communication 11
Implementation of TQM 11
Executives' responsibility: 11
Operational Management 12
Design of the product 12
Employee integration 12
Customer satisfaction and involvement 12
Conclusion 13
Bibliography 14
Introduction
The last decade of the twentieth century brought great development to the world and especially it
has introduced new techniques and ideas to improve the business world. Subsequently, in the decade
of 1990s the business world was revolutionized with the quality management technique in business.

It was the time when the businesses started to embrace the concept of quality and so they started to
use it as a competitive advantage (Abusa, 2013).
In the past business practices as most of the business was working on the base of supply and demand
and consumer behavior were also making their decision on the base of the availability of the
product. However with the development the consumer behavior also changed as the technological
development changed the rules and patterns of business

Literature Review Of Total Quality Management
Chapter Two: Literature Review
This chapter provides a review of the literature that has studied related topics to the concepts of
Total Quality Management (TQM) and Teamwork among healthcare environment. The literature
review included a search of multiple databases: Science direct, Pubmed, Google scholar and Wiley
online library. The keywords utilized in the search engines were: Total quality management,
teamwork, teamwork in healthcare and teamwork improvement.
Organizations all over the world have to use different techniques for quality improvement. TQM is
one of the competitive strategies that are widely used within organizations for improving quality and
achieving success. The concept of TQM was developed in the late of 1940s and 1960s in Japan after
the Second World War by Freigenbum, Juran and Deming. Top management commitment is one of
the core principles in TQM which assumed to have a vital and important role in creating an
organizational climate that empower staff (Ramesh and Ravi, 2013).
Customer Focus, leadership, continual improvement and teamwork are distinctive TQM principles
that are widely used in the healthcare. Customer here is the patient who receives health services and
the fulfillment of patient's needs and satisfaction is the ultimate goal in any healthcare organization.
Continuous improvement is the next ... Show more content on Helpwriting.net ...
It is recognized that teamwork is essential for patient safety and one of the most important
facilitators in achieving positive cost effective outcomes (Austin et.al, 2012). However, teamwork in
healthcare can be defined as "a dynamic process involving two or more health professionals with
complementary backgrounds and skills, sharing common health goals and exercising concerted
physical and mental effort in assessing, planning, or evaluating patient care" (Xyrichis and Ream,

Case Study On Total Quality Management
Study on Total Quality Management for Competitive Advantage in International Business
Abstract
Total Quality Management (TQM) is a comprehensive and structured approach to organizational
management that looks for to increase the quality of products and services through ongoing
refinements in response to continuous feedback. TQM requirements can define independently for a
particular organization or may be in adherence to established standards, such as the International
Organization for Standardization's ISO 9000 series. TQM mainly focus on customer satisfaction.
Besides that, Global business refers to international trade that a global business is a company doing
business across the world. The exchange of goods over great distances goes back a very long time.
Global business includes all commercial transactions like transaction of economic resources include
skills, capital and people for international production of physical goods and services.
The study is studies about the characteristics of international ... Show more content on
Helpwriting.net ...
In 1980, the character of quality in business strategy has taken two significant steps. Firstly, many
businesses have recognized a strategy driven by quality can lead to substantial market advantages.
Secondly, the lines between quality strategy and generic business strategies have become blurred to
the point where TQM principles are integrated into most businesses' normal business planning.
Nowadays, integration of TQM into strategic business planning is the result of a natural evolution
for most businesses. Total Quality Management, is a way by which management and employees can
involve in the continuous improvement of the production of goods and services. It is also a
combination of quality and management tools aimed at increasing business and reducing losses due
to wasteful

Total Quality Management At Kiichiro Toyoda
The main pillars in the model resemble the total quality control or total quality management of the
company that can best be summarized in this pyramid illustration.
Total quality management means that everyone is involved in continuously refining the service to
customers with data and profound knowledge. Kiichiro Toyoda made customers a huge priority in
his theory. The base of the pyramid consisted of the costs of gaining quality, processing services,
testing, tools, and prevention. The second level of the pyramid is involvement, which examines the
rewards, acknowledgment, training, empowerment, and partnerships within the company. The third
level is leadership that deals with talks about the ownership, management support, and the
corporation's mission plan. The next level is culture, which explains the values and continuous
improvement made by the employees. Finally the top of the pyramid is total quality management,
which encompasses the main goal of being a customer driven company. Toyoda's primary
viewpoints in his system embrace the theories of just–in–time and Jidoka. Just–in–time (JIT)
focuses on productivity improvement with the main idea being, "making only what is needed, when
it is needed, and in the amount needed". The main goal for JIT was to effectively build a car within
the shortest possible amount of time by obeying four guidelines. The first rule states that when the
first order is established it must be brought to the start of the assembly line as

Define Total Quality Management
Define Total Quality Management
University of Phoenix
Quality Management and Productivity MGT/449
May 6, 2006
Israr Hayath
Producing a quality product, whether a tangible item or a service, is the goal of all organizations,
how this goal is achieved will be the challenge. Quality of the end product has been an obstacle in
America for decades. In the post World War II era as production of products in America rose, the
quality of those products diminished. At the same time other countries such as Japan were not
experiencing the same quality issues.
The secrete to successful quality control was in the method of product management the Japanese
were using. The Japanese organizations used an approach ... Show more content on Helpwriting.net
...
The focus upon producing a quality product begins at the top level of management and extends
through out the organization to the delivery person. In Quality Focused Management each employee
and all processes are focused upon producing a quality product.
How TQM Applies to Loma Linda University Medical Center
I am a respiratory therapist at Loma Linda University Medical Center (LLUMC). The hospital is
very proud of the respected reputation which has been earned by the high quality of care provided.
In one aspect, the quality management is similar to traditional management styles, with regards to
each employee is responsible for delivering high quality care. A deeper look will reveal a TQM
approach by the administrators and management at all levels.
The most obvious TQM is the establishment of guidelines for the alignment of the organization to
achieve the standards set forth by the Joint Commission of Accredited Healthcare Organizations
(JCAHO). The JCAHO was developed to provide guidelines for healthcare organizations to provide
safe, quality patient care. All healthcare institutions must meet these guidelines in order to have the
opportunity to provide care for patients. These guidelines extend from how oxygen tanks are stored
to how often employees receive in–services, continuing educations, and tested for basic skills.

Total Quality Management Definition
Introduction
Total quality management is the quality emphasis that comprehends the entire organization, from
customers to suppliers.it stresses a commitment by management to have a continuing companywide
drive toward excellence in all aspects of products and services that are important to the customer. In
such a competitive environment resulted from world globalization and liberalization, firms survive
with much difficulty unless they create competitive advantage over their competitors (Adam et al,
2001; Samson & Terziovski, 1999; Terziovski & Samson, 1999).
Therefore, TQM refers to a management process and set of disciplines that are coordinated to ensure
that the organization consistently meets and exceeds customer requirements. TQM engages all
divisions, departments and levels of the organization. TQM companies ... Show more content on
Helpwriting.net ...
(1987). So, most of the quality concepts which mentioned above focuses on providing a product that
satisfies and meet the customers' needs. Quality is therefore extremely necessary for the
organizations to ensure that they have delivered their products or services according to the customer
expectations and requirements.
Definitions of Total Quality Management
Numerous definitions have been given on Total Quality Management (TQM) by quality gurus,
practitioners and academician. Besterfield defined TQM as both a philosophy and a set of guiding
principles that represents the foundation of a continuously improving organization. It integrates
fundamental management techniques, existing improvement efforts and technical tools under a
disciplined approach (D.H. Besterfield, 1995). Using a three–word definition, Wilkinson and Wither
defines TQM as below
Total: every person is involved (its customers and suppliers)
Quality: customer requirements are met exactly
Management: senior executives are fully

Total Quality Management ( Tqm )
Total Quality Management (TQM) is a systematic approach that organizations take in order to
implement constant organizational improvements. There are 8 essential points that help an
organization achieve it TQM goals: Training, executive management, Customer Focus, Decision
Making, Methodology Tools, Continuous Improvements, Company Culture and Employee
Involvement. It is important for any modern organization to understand the importance of TQM as
consumers demand better products and services. TQM can differentiate an organization and can give
it a competitive advantage.
A key author in the study of TQM Dr W. Edwards Deming derived 14 points for management
philosophy for management. Deming was influential in Japan when companies like Toyota, Sony
and Fuji adopted his techniques. This led to a rise in demand for Japanese products that represent
what TQM is all about.
Innocent Drinks was founded in 1999 and since then has grown to command 75% of the UK
smoothie market. Organizations that grow rapidly can experience a loss in the quality of its offer as
the focus moves more towards profits and reach and loses its focus on quality. Innocent Drinks is
one company that understand the importance of TQM, Innocent has achieved TQM through
focusing on its people and the environment.
This report will look at Innocent Drinks as a company and how TQM has affected and helped the
business achieve competitive advantage. The report will also look at TQM theories and the key
authors in this

ATTs use of Total Quality Management Essay
ATTs use of Total Quality Management The following is an attempt to analyze AT&T's use of Total
Quality Management throughout its organization. Since AT&T is an elaborately enormous
corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of
AT&T has been the industry standard for excellence since TQM was first introduced to the
company. AT&T Power Systems has become one the world's most dynamic companies because of
its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of
the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was
implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use ...
A.M. (Andy) Guarriello, Vice President & COO of Power Systems, was given the job of
implementing TQM. Guarriello along with Power Systems management team launched the "Dallas
Vision" project, an initiative involving physical, organizational, and philosophical changes that soon
led to the adoption of Total Quality Management as the management system for the future. Power
Systems consolidated several of its locations into several small internal business units. These units
would become to foundation that Power Systems operated on. Each units is given the resources to
develop, engineer, manufacture, and its products. Functions such as human resources, finance,
marketing, and sales are provided by smaller organizations developed to support the internal units.
Power Systems Dallas unit was completely redesigned. This 900,000 square foot facility was
rearranged into what AT&T calls "focused factories. Each "focused factory" has the capability to
accept incoming material, manufacture, and ship finished products. This layout was designed much
within the guidelines of the Japanese JIT system. Power Systems took the Japanese approach to
TQM and modified to fit the AT&T culture. The TQM criteria developed within Power Systems
were selected to ensure the company's ongoing focus on high standards for customer orientation,
process excellence,

The Ethical Concepts Of Northrop's Total Quality Management
It is unpromising to comprehend the total quality management phenomenon, emerging in the
twentieth century, and to acknowledge its competitive advantages and obstacles, unless the
underlying philosophy of quality is examined.
Since the time of ancient Greece, quality has been a subject of ethical discussions. The main
contemplator of quality is the first genuine scientist known in the history – Aristotle (Gribbin,2008).
The fundamental concepts, enduring the TQM, are cultural heritage from the contemplators of
quality– Aristotle and Thomas Aquinas (Schoengrund, 1996). Although, the epochal difference is
fifteen centuries, both contemplators define quality as "goodness' (Aristotle, 1967).
Accordingly, Northrop defines quality as an "aesthetic continuum", which cannot be described
rather immediately perceived (1947). Aristotle defines also quality as static and dynamic, therefore
the dynamic quality endures Northrop's "aesthetic continuum". The notion of dynamic quality is ...
This view implies that any change in already established requirements and design lead to reduction
in quality. In that sense, quality is focused to the internal production control and particularly how to
simplify the engineering process. Consequently, this concept has led to the emerging significance of
reliability engineering (Boehm, 1963) and statistical quality control (Feigenbaum, 1961). To
summarise, both techniques are concentrated on the same goal– cost reduction from repairing or
reworking defects. The approach aims to set apart deviations by examining the basic attributes
enduring the product and in that manner to determine any possible failure models. The examination
of possible failure models aims to propose an alternative construction in order to enhance the
reliability, which is measured later by means of statistical

Total Quality Management Literature Review
Implementation of Total Quality Management in the Aerospace and Defence industry to enhance
performance
Implementation of Total Quality Management in an organisation to Gain Competitive Advantage/
Performance
Literature review
Total Quality Management (TQM) definitions
The TQM theory was elaborated by W. Edwards Deming to better the management of industrial
units (Militaru et al, 2013). Contributors to the concept of TQM are people such as Deming (Anvari
et al, 2011). Dr Deming considered quality and process improvement activities as the catalyst
necessary to start an economic chain reaction. Improving quality leads to decreased costs, fewer
mistakes, fewer delays, and better use of resources, which in turn leads to improved productivity,
which enables a company to ... Show more content on Helpwriting.net ...
He felt that without quality improvement efforts to light the fuse, this process would not begin
(Summers, 2014).
Total Quality Management (TQM) is a management approach to optimization (Anvari, Ismail &
Hojjati, 2011). TQM is defined as an approach to management characterized by some guiding
principles or core concepts that embody the way the organisation is expected to operate, which,
when effectively linked together, will lead to high performance (Eriksson & Garvare, 2005).
According to Radnor (2000) "TQM is the management of quality at every stage of operations, from
planning and design through self–inspection to continual process monitoring for improvement
opportunities". Some argue that TQM is corporate culture characterized by increased customer
satisfaction through

Case Study : Total Quality Management Principles
Successful companies who are focusing on customers' loyalty. To identify customers' satisfaction,
there should be surveyed to analyze the strengths and weaknesses in performance, and develop
scenarios for development and renewal. Customers satisfaction measurement focus usually on
"how" services because product quantity easily measured and analyzed and is evidence of
achievement and success of the organization. Therefore, senior executives are keen to highlight the
quantitative achievements. But under the concept of Total Quality Management Principles (TQM), it
has become more focused on quality rather than quantity of service. Thus, to measure customer
satisfaction, there is two aspects, which they are quality and quantity and that what ... Show more
content on Helpwriting.net ...
2. Setting amount of time to prepare, to address, to implement and for the feedback.
3. Revisiting statements of Chipotle 's Vision, Mission and Values; we should make re–evaluating
the Chipotle 's vision and its mission because there are something missing that caused the moral
issues, and wage theft.
4. Identify characteristics of the company's culture.
5. Identification necessary required needs to change for current policy and procedures.
The effectiveness of any organization linked to the efficiency of the human element and its ability to
work and desire it. Because human resource is influential element, and the effective use of material
resources available. Therefore, companies rely on maximizing results on rational use of available
human and material resources. It may be difficult to rationalize the use of the human element of
multiple variables, the degree of difficulty increases management 's ability to rationalize the use of
this element, which make the main problem facing management in any organization. To identify the
variables defined for human element and reflected in the behavior of those individuals who
represent the capacity of the organization.
In the Chipotle case, the company does not foster a reward management system; this could lead to a
lack of low morale. Also, the company wanted to reduce the cost of human resources with a lack of
motivation to improve employees the performance. Motivation and incentives are key influences
play an important and

Total Quality Management(TQM) is an organisational process that actively involves every function
and every employee in satisfying customers needs, both internal and external. TQM works by
continuously improving all aspect of work through structured control, improvement and planning
activities that are carried out in concern with guiding ideology that focuses on Quality and Customer
Satisfaction as the top priorities. There has been many arguments that TQM succeeds only by
incorporating a concern about quality for the customers throughout the organisation. The truth of
this statement and those facts that disagree with this statement will be look into and discuss in more
detail to achieve the success of ... Show more content on Helpwriting.net ...
When the quality reputation grows, marketing can emphasize increasing customer satisfaction as a
major element in advertising and the other promotions. As Deming wrote in his book "Out of the
Crisis," it will not suffice to have customers that are merely satisfied. An unhappy customer will
switch.
Unfortunately a satisfied customer may also switch, on the theory that he could not lose much and
might gain. Profit in business comes from repeat customers, customers that can boast about your
product and service, and that bring friends with them. He further stated that we should stay ahead of
the customers. This could be achieved through constant quality improvement and innovations.
Why Do Companies Lose Customers:
Death of Customer 1% Customer Moving Residence 3% Lower Price Elsewhere 5% Unsatisfactory
Handling of Complaints 14% Suppliers' Lack of Interest 68%
As shown in the above graph above TQM's success includes the incorporation on quality of the after
sales service and follow up. The quality needed in maintaining a customer will be less as compare to
gaining a new customer. TQM success would therefore not only focus on gaining new customers but
maintaining the current customers, through improvement in quality for customers. Even though the
main concern about TQM is highly focused on the customers, the focus on internal process cannot
be left

The Philosophy Of Total Quality Management
Total Quality Management (TQM) is the art of managing quality of whole activities of any
organization. TQM is a philosophy and we can say it is also a set of guiding principles that represent
the foundation of a continuously improving organization. It is the application to improve all the
processes within an organization and exceed customer needs issues of customer satisfaction and
guidance on implementing the marketing concept.
Total quality management deals completely with the quality word. It focuses on the quality of
products, quality of services, quality of management of staff, quality of services deliver to patrons
and so on. So the question is arising "what is quality?" In general terms quality relates to the feature
or characters or value of a product or service or similar offering.
Quality in Academic Library
An ... Show more content on Helpwriting.net ...
Attempts to implement TQM regularly fail because top management does not lead and get
committed – instead it delegates and pays edge service. Commitment and personal involvement is
required from top management in creating and deploying clear quality values and goals consistent
with the objectives of the organization, and in creating and deploying definite systems, methods and
performance measures for achieving those goals. These systems and methods guide all quality
activities and encourage participation by all employees.
Continuous improvement
Continuous improvement of all activities is at the heart of TQM. it is recognized that customer
satisfaction can only be obtained by providing a high–quality product, continuous improvement of
the quality of the product. It is seen as the only way to maintain a high level of customer
satisfaction. As well as recognizing the connection between product quality and customer
satisfaction, TQM also recognizes that product quality is the result of process quality. As a result,
there is a focus on continuous improvement of the organization's processes.
Fast

Implementation Of Total Quality Management (TQM)
Implementation Of Total Quality Management ( TQM)
Introduction
The total quality management or TQM is the particular management approach which was originated
in the year 1950. It became popular in the early 1980s and from then on implemented in various
ways in different firms. It is the explanation of the culture and attitude of the organization that
provides the customer satisfaction with the products and the services. The culture will need quality
in every aspects of the operation of the company. The processes should be done in the right method
by eliminating any waste during the operations.
Basic Concept
The Total Quality Management ( TQM) can be defined as the holistic approach for the long term
success which can be visible in the ongoing development in every aspect of the organization
process. The overall transformation of the organization can go through various changes in different
systems, structures, practices and the attitudes.
Primary Elements Of TQM
Total Employee Involvement: The total employees of the company can involve themselves for
achieving common ... Show more content on Helpwriting.net ...
In 1983, Kanter has described this process as different building blocks where effective
organizational changes are present. The traditional processes can be replaced with the modern
strategic decisions. When the entrepreneurs avoid the general ways of resolving a problem, then the
traditional activities of the lower level of the organization can be easily departed. A crisis may
sometimes create a sense of urgency in the employees mind and can force them to act immediately.
In case of TQM , the crisis can act as threat or various demands from the consumers for improving
the quality of the services. The leaders may interfere in the strategies after a crisis and can provide a
new vision of the organization. The leader must act as the prime mover in implementing the TQM

Total Quality Management is the concept of processes and integration all of functions in an
organization in order that to focus on quality control and approach to long–term success will
continue improvement in all aspects but not short– term goal. TQM of business plan began in 1980
in the United States. It was popular until early 1990. Nowadays, in the small business to large
business, including restaurant and fast food businesses that used system quality standards to manage
the organization because they believed in the quality of the standard is bringing them business
growth in worldwide (Lakhe & Mohanty 1993, pp.9–10). However, variation is the normal issues of
concern in total quality management that affect on almost every key performance measure and
everyday activities in the workplace. TQM should understand of variation. By the way, TQM rule
point on Quality Circle help the employees in solving the problem related to their job. They are
small or voluntary group only 8 to 10 members' work together at the same workplace. On this
implement is useful for employee because they have the same issues in their daily work (Jorethang
et al. n.d.). At the one side of management issue faced that point to Six Sigma methodology is the
implementation of strategy that focuses on developing, process improvement and variation reduce.
The process of Six Sigma use of two sub–methodologies: DMAIC and DMADV. Those tools are
common implement for the improvement system used to develop new

Difference Between Total Quality Management
Table I shows a summary of the various approaches and some of their key characteristics. Despite
some differences between Total Quality Management (TQM), the Theory Of Constraints (TOC), Six
Sigma and Lean the desired outcome of each methodology is ultimately customer focused. TQM,
and Lean trace their origins to the quality evolution in Japan shortly after the Second World War
though the concepts within each have developed differently. Many TQM concepts and tools have
become integral parts Lean methodology, but they differ in their primary focus. While six sigma is
often viewed as a direct descendant of TQM it brings a more disciplined approach to process
improvement, organizational structure and focus. TOC was introduced to overcome the perceived
shortcomings of both Lean and TQM. Both were thought to lack focus on the throughput of a
product that was considered to provide a greater benefit in terms of improving an organization's
financial performance.
Total Quality Management (TQM) Theory of Constraints (TOC) Six Sigma LEAN
Goal Improve Quality defined as meeting or exceeding customer expectations Maximize throughput
by managing constraints Reduce or remove the primary source of Variation Deliver value to the
customer through waste elimination
Focus Quality focused System constraints Problem focused Flow focused
Core Concepts Understand and fulfill customer expectations
Concentrate on process management to reduce sources of variation
Focus on

Total Quality Management Case Study

Recommended

Recommended

More Related Content

Similar to Total Quality Management Case Study

Similar to Total Quality Management Case Study (19)

More from Karen Oliver

More from Karen Oliver (20)

Recently uploaded

Recently uploaded (20)

Total Quality Management Case Study