1. Management Information Systems
Bo Shen

2. Chapter
••••••
Chapter 1 THE INFORMATION AGE IN
WHICH YOU LIVE
MIS?

3. Information Age
“If we'd given customers what
they said they wanted, we'd
have built a computer they'd
have been happy with a year
after we spoke to them—not
something they'd want now…”
Steve Jobs, Apple Computer

4. The Knowledge Society
Information
is now as
important
as land,
labor and
capital
resources.

5. Introduction
 MIS – planning, developing, managing
information, and using IT tools to help people
perform their work

6. Introduction
 Three key resources in MIS
1. Information
2. People
3. Technology

7. Information as a Key Resource
Data – raw facts
Information – data that has meaning
 Data: 7143127231
 Information: (714)-312-7231 (Telephone)

8. Information as a Key Resource
 Perspectives
1. Personal dimensions of information
2. Organizational dimensions of
information

9. Personal Dimensions of Information

10. Personal Dimensions of Information
 Time
 When you need information
 Describing the right time period
 Location – no matter where you are
 Intranet – internal organizational intranet
 Form
 Usable, understandable, accurate

11. Organizational Dimensions of
Information

12. People as a Key Resource
 You
 Using technology to work with information
 Technology-literate knowledge worker
 Information-literate knowledge worker

13. Technology-Literate Knowledge
Worker
 Technology-literate knowledge worker –
knows how and when to apply technology
 This book
 Chapters help you with “when”
 Modules helps you with “how”

14. Information-Literate Knowledge
Worker
 Information-literate knowledge worker…
 Defines what information is needed
 Knows how and where to obtain information
 Understands information
 Acts appropriately based on information

15. IT as a Key Resource
 Information technology (IT) - computer-based tools
that people use to work with information
 Two categories of technology
 Hardware
 Software

16. Hardware
 Hardware – physical devices of a computer
1. Input devices
2. Output devices
3. Storage devices
4. CPU & RAM
5. Telecommunications devices
6. Connecting devices

17. Hardware
 Inputdevice – enter information and commands
 Output device – receive the results
 Storage device – stores information
 CPU – interprets and executes software instructions
 RAM – temporarily holds information and software

18. Hardware
 Telecommunications device – sends and receives
information in a network
 Connecting device – connects pieces of hardware
(e.g., cable, port)
 Extended Learning Module A covers hardware in
detail

19. Software
 Application software – solves specific problems,
performs specific tasks
 System software – handles technology
management tasks and coordinates all hardware

20. Software
 Two types of system software
1. Operating system software – controls application
software, manages hardware devices
2. Utility software – additional functionality to your
operating system (e.g., anti-virus software)
 Extended Learning Module A covers more on
software

21. INFORMATION TECHNOLOGY
BUSINESS VISION
 IT use must support business vision
 IT strategy must be integrated with business vision
 Competitive advantage – providing product/service
that customers value more than the competition
 TPS
 CRM
 EC
 EIS
 DSS

22. CAN YOU…
1. Define MIS and IT and describe their relationship.
2. Validate information as a key resource and describe
both personal and organizational dimensions of
information.
3. Explain why people are the most important
organizational resource, define their information
and technology literacy challenges, and discuss
their ethical responsibilities.

23. CAN YOU…
4. Describe the important characteristics of IT as a key
organizational resource.
5. Define competitive advantage and illustrate the role
of IT in supporting competitive advantages and
business vision.
6. Discuss the impacts IT can and will have on your
life.