The Art of Communication

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Exploration of the importance of communication modes when communicating with people

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The Art of Communication

  1. 1. The Art of The Communication Joshua Maher – http://joshmaher.net - @joshmaher
  2. 2. Most technologists I know preferany mode of communication thatdoes not include a telephone call
  3. 3. “Hello sorry I missed your call. Feelfree to leave a message, but if youreally want to get in touch with meplease email, text, or message meas I likely won’t listen to myvoicemail”
  4. 4. I can’t get ahold of Josh! Hedoesn’t check his voicemail…
  5. 5. Hmmm… Maybe voicecommunication isn’t just a mode ofescalation in the Lync client
  6. 6. Most technologists I know preferany mode of communication thatdoes not include a telephone call
  7. 7. What is the best way to get thingsdone?
  8. 8. A Case in Focus Using Communication in the Field
  9. 9. Customer is unresponsive anddeadlines are at risk
  10. 10. From: Joshua MaherSent: Monday, December 5, 2011 2:28 PMTo: Mr. CustomerCc: Mrs. CustomerSubject: The data we need to meet ourdeadline
  11. 11. Customer is unresponsive anddeadlines are at risk
  12. 12. From: Joshua MaherSent: Tuesday, December 6, 2011 9:00 AMTo: Mr. CustomerCc: Mrs. CustomerSubject: RE: The data we need to meet ourdeadline
  13. 13. Customer is unresponsive anddeadlines are at risk
  14. 14. From: Joshua MaherSent: Wednesday, December 7, 2011 9:28 AMTo: Mr. CustomerCc: Mrs. CustomerSubject: RE: The data we need to meet ourdeadline!
  15. 15. Customer is unresponsive anddeadlines are at risk
  16. 16. How am I ever going to get my jobdone?
  17. 17. “So good to talk to you onthe phone”
  18. 18. “Anything that you need? Iknow that deadline is coming”
  19. 19. Why didn’t I call on Tuesday?
  20. 20. Nice work getting all the databefore the deadline!!
  21. 21. Best Practices? Using Communication in the Field
  22. 22. Communication Styles are over-taught, communication modesare under-taught
  23. 23. Myers-Briggs personality types willget you no where if you can’t getthe other person to talk to you
  24. 24. Try all modes of communicationwith each new person
  25. 25. In-Person, Telephone, E-Mail, Text, Twitter, Facebook, LinkedIn, etc.
  26. 26. Quickly adapt to the customer’scommunication preference
  27. 27. Don’t be afraid to ask whatmode of communication is thebest
  28. 28. It may suck – but satisfiedcustomers are awesome!
  29. 29. What’s Your Experience?
  30. 30. Opinions on the Internet• http://cognition.happycog.com/article/streamlining-internal-communications• http://leehopkins.com/modes-of-communication.html• http://www.businessknowledgesource.com/blog/what_are_the_different_methods _of_communication_and_which_is_best_for_you_023376.html

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