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CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Questionable	
  Concepts	
  
Critique	
  as	
  a	
  Resource	
  for	
  Designing	
  
with	
  Eighty	
  Somethings	
  

John	
  Vines1,2	
  
Mark	
  Blythe2	
  
Stephen	
  Lindsay2	
  
Paul	
  Dunphy2	
  
Andrew	
  Monk3	
  
Patrick	
  Olivier1	
  
	
  
1Culture	
  Lab,	
  Newcastle	
  University	
  
2School	
  of	
  Design,	
  Northumbria	
  University	
  
3Department	
  of	
  Psychology,	
  University	
  of	
  York	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

1	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

banking	
  for	
  the	
  older	
  old	
  
eighty somethings	


See:	
  Vines	
  et	
  al.	
  2011.	
  ‘Eighty	
  Something:	
  Banking	
  for	
  the	
  Older	
  Old’	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

2	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Finance	
  and	
  Care	
  Expert	
  
Workshop	
  
	
  
Activity	
  1:	
  Grouping	
  quotes	
  
together	
  from	
  the	
  ‘Vinancial	
  
biographies’	
  
	
  
Activity	
  2:	
  Quick	
  ideation	
  in	
  
response	
  to	
  the	
  needs,	
  desires	
  and	
  
barriers	
  faced	
  by	
  the	
  ‘eighty	
  
somethings’	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

3	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Ideas	
  visually	
  developed	
  into	
  graphical	
  
concepts	
  and	
  ‘cards’	
  to	
  seed	
  participatory	
  
design	
  workshops	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

4	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

5	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

6	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

7	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

10	
  participants	
  (6,	
  2,	
  2)	
  
	
  
Workshop	
  1:	
  ‘Getting	
  to	
  know	
  
you’	
  and	
  giving	
  the	
  cards	
  
	
  
Workshop	
  2:	
  Discussion	
  of	
  cards	
  
	
  
	
  

CRITIQUE;	
  COPING;	
  CREATIVITY	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

8	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

CRITIQUE	
  (of	
  peers,	
  technology	
  &	
  banks)	
  
“If	
  this	
  actually	
  came	
  to	
  pass	
  it	
  would	
  be	
  just	
  a	
  way	
  for	
  
the	
   banks	
   and	
   Jinancial	
   institutions	
   to	
   make	
   more	
  
money	
   for	
   the	
   “fatcats”	
   and	
   the	
   shareholders	
   and	
   to	
  
exploit	
  the	
  man	
  in	
  the	
  street”-­‐	
  Rita,	
  83	
  
	
  
“that	
  will	
  put	
  your	
  bank	
  charges	
  up!”	
  –	
  Agatha,	
  81	
  
	
  
	
  
“are	
  we	
  not	
  to	
  take	
  charge	
  of	
  anything	
  ourselves?”	
  	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  -­‐	
  Patricia,	
  84	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

9	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

COPING	
  
““hide	
   it	
   in	
   code	
   among	
   telephone	
  
numbers	
  in	
  my	
  diary.”	
  	
  -­‐	
  Agatha,	
  81	
  
	
  
“I	
   remember	
   my	
   pin	
   number	
   and	
  
password	
   by	
   association.	
   If	
   you	
   could	
  
draw	
   an	
   object	
   that	
   reminded	
   you	
   of	
   it,	
  
then	
   that	
   too	
   could	
   be	
   deciphered	
   by	
  
someone.”	
  –	
  Margaret,	
  83	
  	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

10	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

CREATIVITY	
  
“I	
  like	
  the	
  idea	
  on	
  the	
  front	
  of	
  an	
  iPad	
  type	
  wallet	
  …	
  But	
  you	
  could	
  also,	
  I	
  feel,	
  have	
  a	
  
card	
   that	
   you	
   could	
   put	
   into	
   a	
   computer	
   or	
   a	
   screen	
   and	
   you	
   would	
   call	
   up	
   your	
  
accounts,	
  and	
  see	
  them.”	
  	
  -­‐	
  Dolores,	
  81	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

11	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Politics	
  of	
  PD	
  with	
  the	
  Eighty	
  Somethings	
  	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

12	
  of	
  13	
  
CHI	
  2012,	
  Austin,	
  TX,	
  7th	
  May	
  2012	
  	
  

Critique	
  as	
  a	
  Resource	
  for	
  Design	
  

Critique	
  does	
  not	
  equal	
  disinterest	
  
‘Questionability’	
  can	
  be	
  a	
  dialogue	
  builder	
  
Critique	
  directs	
  future	
  design	
  research	
  

Thank	
  You!	
  

Questionable	
  Concepts	
  –	
  Vines,	
  Blythe,	
  Lindsay,	
  Dunphy,	
  Monk	
  &	
  Olivier	
  

13	
  of	
  13	
  	
  
20	
  

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Questionable concepts: Critique as a resource for designing with eighty somethings

  • 1. CHI  2012,  Austin,  TX,  7th  May  2012     Questionable  Concepts   Critique  as  a  Resource  for  Designing   with  Eighty  Somethings   John  Vines1,2   Mark  Blythe2   Stephen  Lindsay2   Paul  Dunphy2   Andrew  Monk3   Patrick  Olivier1     1Culture  Lab,  Newcastle  University   2School  of  Design,  Northumbria  University   3Department  of  Psychology,  University  of  York   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   1  of  13  
  • 2. CHI  2012,  Austin,  TX,  7th  May  2012     banking  for  the  older  old   eighty somethings See:  Vines  et  al.  2011.  ‘Eighty  Something:  Banking  for  the  Older  Old’   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   2  of  13  
  • 3. CHI  2012,  Austin,  TX,  7th  May  2012     Finance  and  Care  Expert   Workshop     Activity  1:  Grouping  quotes   together  from  the  ‘Vinancial   biographies’     Activity  2:  Quick  ideation  in   response  to  the  needs,  desires  and   barriers  faced  by  the  ‘eighty   somethings’   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   3  of  13  
  • 4. CHI  2012,  Austin,  TX,  7th  May  2012     Ideas  visually  developed  into  graphical   concepts  and  ‘cards’  to  seed  participatory   design  workshops   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   4  of  13  
  • 5. CHI  2012,  Austin,  TX,  7th  May  2012     Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   5  of  13  
  • 6. CHI  2012,  Austin,  TX,  7th  May  2012     Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   6  of  13  
  • 7. CHI  2012,  Austin,  TX,  7th  May  2012     Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   7  of  13  
  • 8. CHI  2012,  Austin,  TX,  7th  May  2012     10  participants  (6,  2,  2)     Workshop  1:  ‘Getting  to  know   you’  and  giving  the  cards     Workshop  2:  Discussion  of  cards       CRITIQUE;  COPING;  CREATIVITY   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   8  of  13  
  • 9. CHI  2012,  Austin,  TX,  7th  May  2012     CRITIQUE  (of  peers,  technology  &  banks)   “If  this  actually  came  to  pass  it  would  be  just  a  way  for   the   banks   and   Jinancial   institutions   to   make   more   money   for   the   “fatcats”   and   the   shareholders   and   to   exploit  the  man  in  the  street”-­‐  Rita,  83     “that  will  put  your  bank  charges  up!”  –  Agatha,  81       “are  we  not  to  take  charge  of  anything  ourselves?”                      -­‐  Patricia,  84   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   9  of  13  
  • 10. CHI  2012,  Austin,  TX,  7th  May  2012     COPING   ““hide   it   in   code   among   telephone   numbers  in  my  diary.”    -­‐  Agatha,  81     “I   remember   my   pin   number   and   password   by   association.   If   you   could   draw   an   object   that   reminded   you   of   it,   then   that   too   could   be   deciphered   by   someone.”  –  Margaret,  83     Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   10  of  13  
  • 11. CHI  2012,  Austin,  TX,  7th  May  2012     CREATIVITY   “I  like  the  idea  on  the  front  of  an  iPad  type  wallet  …  But  you  could  also,  I  feel,  have  a   card   that   you   could   put   into   a   computer   or   a   screen   and   you   would   call   up   your   accounts,  and  see  them.”    -­‐  Dolores,  81   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   11  of  13  
  • 12. CHI  2012,  Austin,  TX,  7th  May  2012     Politics  of  PD  with  the  Eighty  Somethings     Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   12  of  13  
  • 13. CHI  2012,  Austin,  TX,  7th  May  2012     Critique  as  a  Resource  for  Design   Critique  does  not  equal  disinterest   ‘Questionability’  can  be  a  dialogue  builder   Critique  directs  future  design  research   Thank  You!   Questionable  Concepts  –  Vines,  Blythe,  Lindsay,  Dunphy,  Monk  &  Olivier   13  of  13     20