Resume

1. Resume – John Kerher
Business Analyst
jkerher@durkin-consulting.com
Profile
Professional consultant with 16 years of experience as software professional performing Software Testing, Business
analysis, Data Analysis, and Team/Project management. Demonstrated success testing desktop, web and mobile
applications on multiple platforms. Extensive management training and practice. Experienced managing people and
processes in agile and waterfall development environments. Certified Scrum Master with 4 years’ experience
practicing in Agile projects.
Areas of Focus
Business Analysis ▪ Software Quality ▪ Responsive Web Design ▪ Project Management
Service Oriented Architectures ▪ Usability ▪ Process Improvement ▪ Best Practices
Professional Experience
Principal Consultant
Durkin Consulting, Inc.
3/2014 – Present
Lacey, WA
As Principal Consultant, responsible for managing teams of consultants as a lead business analist, project manager
and advisor on projects for Durkin Consulting’s clients. Includes all projects on this resume from March 2013 to the
present.
Washington Tracking Network (WTN)
WA State Department of Health
3/2013 – Present
Tumwater, WA
Description
https://fortress.wa.gov/doh/wtn/WTNPortal/ The Washington Tracking Network is a CDC-funded program
associated with the federal Environmental Public Health Tracking Network. Its purpose is to develop standardized
data and messaging about the relationship between environment and health outcomes.
Responsibilities
 Primarily Business Analysis
 Coordinate completion of contractual requirements in tandem with pre-existing functionality and the addition
of new features to allow for easier updating and ongoing maintenance of the new WTN website
 Maintain the backlog (features and defects) in TFS (Team Foundation Server)
 Assign and coordinate the completion of backlog work items for the Development team, both Durkin
contractors and DOH employees
 Work with the business group to gather and document required features, requested enhancements, and
reported defects
 Work with business owners, project manager, and developers to discuss design options and implement new
features
 Led demonstration of product progress on a 2 week sprint (agile iteration) schedule
 Train business users and assist with data entry and setup of the WTN site using the new Administration pages
 Review and verify implementation and completion of features and defects
 Automate testing of the WTN Query interface to find errors and missing meta data

2.  Create report for weekly status updates on sprint progress
Accomplishments
 Successful release the new WTN website
 Suggested and implemented an iterative release schedule for ongoing agile development/deployment
Public Health Reporting of Electronic Data (PHRED) and Public Health Security (PHSecurity)
WA State Department of Health
3/2013 – 2/2014
Tumwater, WA
Responsibilities
 Primarily Business Analysis
 Document the PHSecurity (Public Health Security) project website requirements
 Document the CSC Report webpage and configuration requirements for the PHRED project
 Create several reports using Microsoft Report Builder (VS and WEB) to assist with the tracking of feature and
defect completion using the TFS database backend. These reports were used for sprint planning and
retrospective meetings as well as daily progress reporting to upper management
 Define and automate BVT (Build Verification Testing) for the PHRED and PHSecurity web sites using Selenium
 Led demonstration of product progress on a 2 week sprint (agile iteration) schedule
Management committee projects, New Servicing System (NSS), Shield, Meracord.com (formerly
NoteWorld.com), MyPromise.Meracord.com, NoteWorldReporter.com, and NoteManager.com.
(as well as many other systems, reports and services Meracord (Formerly NoteWorld)
8/2005 – 2/2013
Tacoma, WA
Responsibilities
 Primarily the Software Testing Manager
 Actively maintain knowledge of current industry best practices
 Research methodologies and software tools to introduce new software testing technologies to benefit the
business
 Coordinate testing efforts across all projects that require testing
 Proactively monitor the software testing environment to ensure compatibility and continued reliable
operation of automated and manual testing
 Oversee the development, implementation, and maintenance of manual and automated quality assurance
testing methodologies and systems to ensure accuracy and stability of software applications
 Initiate software test plans to meet product requirements for new software functionality and incorporate
necessary regression testing based on requirements and specifications provided by customer and
development staff
 Direct the software testing staff in the execution of software test plans
 Initiate and direct the creation of test cases and automated scripts based on requirements and specifications
provided by customer and development staff
 Actively review reported defects and makes recommendations to development staff based on nature,
severity, and priority of defects
 Communicate status of software testing with members of business and management to apprise of possible
changes in timelines. Provide status reporting to Senior Management.
 Coordinate User Acceptance and Training (UAT)
 Develop, update, and maintain operation manuals, inventories, and written procedures relative to configuring

3. automation software and using automated processes.
 Develop quality assurance standards and tracks quality assurance metrics.
 Provide project management regarding all technical aspects of implementing projects/major release
upgrades, which includes: properly following a project life cycle, the development and maintenance of project
plans, all appropriate documentation and notifications are completed in order to obtain resolution within the
established timeframes
 Provides mentorship and leadership to the team
 Manages all aspects of personnel management, including hiring, training/development, performance
management, progressive discipline, and termination.
 Consults with the SVP and HR as appropriate.
Accomplishments
 Successfully tested and released:
o Seller Finance payment processing system (NSS)*
o Companion web site to service customers information and payments (NoteManager.com).*
o Personal Account Servicing payment processing system (Shield)*
o Companion web site to service agencies and customers for payments and disbursements
(mypromise.meracord.com)*
o IVR phone system to provide customer assistance, take payments and give account information
o Meracord web site*
o 10-Key application (for quick payments into the Seller Finance system)*
* The system(s) had many subsequent releases for new and enhanced features and functionality
Other non development projects:
 Documentation and procedure process for a required audit process and was used in our
SOC1 compliance. This included proof of testing, release notes, release approval, training, and
company communication.
 Implemented Agile development methodology. Its been in practice for 2+ years (starting 2011
and continued). It led to more than 50 releases of software in 2011 and 2012.
 Service Provider (Agency Activation) to streamline the on boarding of new agencies.
 Help Desk implementation accompanied with creating policies, procedures, and SLA’s.
 Many others

4. US v. Microsoft antitrust settlement of 2002
The Technical Committee (The TC)
3/2004 – 8/2005
Bellevue, WA
Description
http://thetc.org The TC was formed as a part of the settlement reached in the Microsoft antitrust case between the
Plaintiffs - the United States and the states of New York, Ohio, Illinois, Kentucky, Louisiana, Maryland, Michigan,
North Carolina, and Wisconsin - and the defendant, the Microsoft Corporation.
Responsibilities
 Actively maintain knowledge of current industry and development best practices
 This role requires a great level of research and detail
 Interpret and apply software implementation requirements and specifications from MSDN
 Heavy testing, interaction, and research within the Windows XP Registry
 Create and maintain virtual testing systems and environments
 Discover, review, and implement tools to be used in research and testing
 Perform test data conditioning and testing validation
 Prepare bug and feature reporting for management
 Implement and execute extremely detailed and well documented testing
 Maintenance of manual test cases
 Make recommendations for additional testing
 Research and analyze test results, draw conclusions and make recommendations based on
findings
 Document and communicate possible violation findings in a clear and concise manner
 Interface with all levels of team members and management to apprise of possible violations as
 Provide status reports as required
 Highly confidential, findings and case details cannot be discussed outside of team members
Accomplishments
 Created a VB.NET application to mimic the behavior being exhibited by one of the Microsoft
applications to prove that some perceived bad behavior could be reproduced. When the
prescribed method of implementation failed to reproduce the questionable behavior that
Microsoft applications were enjoying I researched further to discover additional settings that
were not documented that would give the 3rd party application the same advantages. These
appeared to be violations and were reported.
 Successfully tested and had findings with the middleware applications for the Microsoft
antitrust violations lawsuit.
 Succeeded where many employees had struggled to be successful in gaining the material and
research evidence that the position required.
 Devised methods to systematically test and find patterns of differences and questionable
behaviors concerning Microsoft and the middleware applications under review.
 Complimented and recognized by my manager for being successful where many others had
not been

5. doc-link (Document Management System), scan-link (integrated scanning system for doc-
link), and bar-code
Altec Inc.
6/2001 – 3/2004
Tacoma, WA
Responsibilities
 Test all software components of doc-link, Altec’s n-tiered, COM+ enterprise document
management system
 Automate BVT test cases using Test Partner by Compuware
 Maintain and modified installation packages using InstallShield
 Manage defects using Track Record by Compuware
 Compose release notes
 Develop and maintained HTML Testing / Release intranet resources
 Collaborate with development and support personnel to quickly identify and resolve customer
issues
Accomplishments
 Successfully met production schedules with limited resources
 Release multiple upgrades of products
Information Security University online security training
Atomic Tangerine
2/2001 – 6/2001
Tacoma, WA
Responsibilities
 Test online courses for security learning system
 Create and execute test cases
 Test using all available version of IE, and Netscape
 Frequent Telecommute using VPN
Accomplishments
 Released the Information Security University 2.0
Information Security University online security training
Atomic Tangerine
2/2001 – 6/2001
Tacoma, WA
Responsibilities
 Test online courses for security learning system
 Create and execute test cases
 Test using all available version of IE, and Netscape
 Frequent Telecommute using VPN
Accomplishments
 Released the Information Security University 2.0

6. CodeTAP, SuperTAP, PowerTAP, and LiveCode
Applied Microsystems Inc.
11/2000 – 2/2001
Redmond, WA
Responsibilities
 Simultaneously develop, maintain and package installations for multiple products on multiple
platforms using InstallShield 5.5 for Windows and Unix scripting for HPUX, Solaris and Linux
platforms
 Assist with administration and support for ClearCase (Rational) version control software
 Manage and supported the Rimage CD duplication system
 Maintain intranet resources based on tasks, release information and procedure changes
 Develop installations for: CodeTAP, SuperTAP, PowerTAP and LiveCODE products
Accomplishments
 Released all products quarterly.
GeoAgents Travel Desktop, GeoAgents.com
GeoAgents
1/2000 – 10/2000
Olympia, WA
Responsibilities
 Develop complex installation package in InstallShield® Professional for the GeoAgents Travel
Desktop, a 3-tier Client Server application
 Develop and maintain the web update installation
 Regularly worked in the Windows registry while creating the installations
 Use the Windows API in installations
 Compose installations in InstallScript language, much like C++ programming
 Create specifications, designed and developed all service packs for the desktop product using
RTPatch® by PocketSoft®
 Extensively test both the desktop and web products
Accomplishments
 Designed, and authored a Visual Basic 6 application (LazyBoy) to simplify inter-office activities
 Completed formal InstallShield training on InstallShield for Windows Installer
 Released the GA of GeoAgents Travel Desktop.

7. Microsoft Windows 2000 Operating Systems Division, 3rd
Party Server application integration
Microsoft
9/1998 to 1/2000
Redmond, WA
Responsibilities
 Test Windows 2000 Server, Advanced Server and Data Center Server with 3rd party server
applications
 Create automation scripts to shortcut complex tasks.
 Automate testing utilizing Mercury Interactive Test Director 5.0, WinRunner 5.0 & 6.0 and
Visual Test 4.0.
 Assist and support an isolated independent software vendor lab with test machines and
debugging machines to test integration between 3rd Party Apps and Windows 2000 Server
and Advanced Server.
 Work directly with both internal and external customers to bring replicas of their sites in-
house. Performed configuration, installation and upgrade testing of these sites.
 Experience with a variety of Microsoft products and procedures: Raid 4.0, Visual Source Safe
6.0, NTSD, Kernel Debuggers, and IO Stress and Client/Server Stress.
Accomplishments
 Designed and developed a VB 6.0 program to install the latest version of windows for team
use
 Released Windows 2000 Server and Advanced Server
Microsoft Windows 2000 Operating Systems Division, Windows 2000 Integration
Microsoft
5/2008 to 9/2008
Redmond, WA
Responsibilities
 Test upgrades of Windows 95 Gold, 2.0, 2.1, 2.5; Windows 98; and Windows NT 4.0
Workstation to Windows 2000 Professional.
 Set-up multiple images on approximately 20 computers, to include running daily tests.
 Experience with a variety of Microsoft products and procedures: Raid 4.0, NTSD, Kernel
Debugger and Client/Server Stress.
Education
2011 – 2011 Software Testing in Practice
Bellevue College
2011 – 2011 Test Project Planning and Management
Bellevue College
2010 – 2010 Database Testing Concepts
Bellevue College
2009 – 2009 Introduction to Testing
Bellevue College
2007 – 2007 Introduction to SQL
Bellevue College

8. 4/2014 Certified Scrum Master, Seattle, WA
(Collabnet) Certified Scrum Master Training and PMI level coursework. Lectures, collaborative labs, coursework, and
case studies.
2012 Web Fundamentals (HTML & CSS), Online
(CodeCademy)
2013 jQuery, Online
(CodeCademy)
1/2011 Agile 3 day workshop, Portland, OR
(ASPE)
1/2011 NoteWorld Agile Conference, Tacoma, Wa
(Jake Fournier, John Kerher & Pete Siems)
11/2011 Productivity Workshop, Tacoma, WA
(Business Mastery)
2011 Team Building for Success, Tacoma, WA
(Lee Williams)
6/2011 Holding People Accountable, Tacoma, WA
(Susan Goldstein)
3/2011 Communicating for Results, Tacoma, WA
(Susan Goldstein)
2010 Taking the Journey from Service Center to Customer Company, Tacoma, WA
(JoAnn Brandi)
10/2010 Leading Employee Engagement, Tacoma WA
(Joseph Marth, PHD)
9/2010 Coaching Skills for Managers, Tacoma, WA
(Susan Goldstein) Multi-day training, lectures, and collaborative labs.
2009 Effectively Managing Employees, Tacoma, WA
(PAYCHEX) Multi-day training, lectures, and collaborative labs.