1. 89 Prospect Street
Rockland, MA 02370
(562) 383-3719
65tims@gmail.com
Timothy Sisk
Summary of
qualifications
Motivated individual with over 15 years of experience in the testing,
management, documentation, and implementation of software.
Technical
Experience
Operating Systems: Windows7, NT, XP, Unix, VMS, MVS
Platforms: Windows NT, Sun, HP, AIX, IBM, VMS
Databases: SQL, Oracle, Sybase, Informix, MS Access
Programming Languages: Visual Basic 6, VB.Net, C#
Software Testing Applications: HP Quick Test Pro/Unified Functional
Testing, HP Load Runner, Visual Studio Load Testing, Team
Foundation Server, Empirix E-Test Suite, Rational Test Suite
Work experience 2011-Current Monarch Healthcare – UHG Optum Irvine, CA
Quality Assurance Lead – Application Services Group
Duties and Responsibilities:
 Coordination of testing efforts for all internally developed and 3rd party
applications.
 Coordination of companywide ICD10 testing for all internal
applications.
 Development, maintenance and execution of test requirements and
procedures for functional, GUI and system testing of 3rd Party Next
Gen EHR/Practice Management application.
 Development and execution of test requirements and procedures for
functional and integration testing of Health Information Exchange.
 Provision of direct Product Support for users by applying requested
configuration updates to Next Gen application.
 Maintenance of all test and staging environments to facilitate QA
testing and User Acceptance Testing for all internally developed and
3rd party applications.
 Coordination of development, maintenance and execution of
Automated testing for internally developed applications.
 Formulation and implementation of Load/Performance Testing for all
web based applications (3rd party and internally developed) utilizing
Visual Studio Performance testing too and HP Load Runner tools.
 Maintenance of all Test and Staging application, database and
supporting servers to ensure all environments provide a valid test
platform.
 Application and Quality Assurance process training for member of
development and systems analysis teams.

2. 2007-2011 Monarch Healthcare – UHG Optum Irvine, CA
Senior Quality Assurance Analyst – Application Services
Group
Duties and Responsibilities:
 Development and implementation of Quality Assurance process and
procedures upon creation of Quality Assurance group for Application
Services department, specifically:
 .Implementation of Test Lifecycle to Development Process
 Configuration and implementation of Defect Management
processes.
 Creation and maintenance of test artifacts for all developed
applications, test plans, test cases, test status reports.
 Development and execution of test requirements and procedures for
functional, GUI and system testing of internally developed web based
Practice Connect Referral processing application utilized by > 100
internal users and > 1500 Provider offices and Hospitals throughout
California.
 Formulation of test strategies for functional system, integration and
regression testing for internally developed client server Specialty
Capitation application.
 Development and execution of test requirements and procedures for
functional, system and regression testing of internally developed web
based Provider Management application.
 Development and execution of test requirements and procedures for
system and regression testing of 3rd party web based Claim
Processing application.
 Development and execution of test requirements and procedures for
functional, system and regression testing of internally developed web
based Risk Adjustment application.
 .Formulation of test strategies for verification of integration of
applications in a replicated SQL environment.
 Coordination of User Acceptance Testing for all applications. Direct
interaction with internal and external user communities to assist with
comprehension and verification of product enhancements prior to
release to production.
 Assist with application support by investigating and working on
temporary/permanent solutions to user reported issues.
 Creation and execution of Automated functional testing for all
internally developed applications utilizing HP QTP/UFT testing tool
 Implementation of Load/Performance Testing for all web based
applications (3rd party and internally developed) utilizing Visual Studio
Performance Testing tool.

3. 2003 - 2007 Fair Isaac Corporation Irvine, CA
Software Quality Assurance Analyst – Insurance Product
Development
Duties and Responsibilities:
 Development and execution of test requirements and procedures for
functional, GUI and system testing of VB.Net based Claims Examiner
Portal web interface into SmartAdvisor application.
 Formulation of test strategies for functional system, integration and
regression testing for Worker’s Compensation Bill Review product
utilized by Zurich Insurance, Texas Mutual Insurance One Beacon
Insurance and numerous California local and county governments.
 Development and execution of test requirements and procedures for
functional, system and regression testing of application User
Interface, Electronic Data Interchange, and State Reporting
functionalities.
 Development and execution of test requirements and procedures for
system and regression testing of transition of legacy Btrieve based
applications to SQL based SmartAdvisor application.
 Development and execution of test requirements and procedures for
functional, GUI and system testing of VB.Net based Claims Examiner
Portal web interface into SmartAdvisor application.
 Creation of functional specifications and user documentation for
VB.Net based Claims Examiner Portal application.
 Assistance with development and implementation of product training
curriculum for VB.Net base Claims Examiner Portal application.
Development and execution of test requirements and procedures for
functional and integration testing of SmartAdvisor application
ANSIX12 Electronic Data Interchange functionality utilizing Microsoft
BizTalk technology.
2002 Pegasystems Inc. Cambridge, MA
Quality Engineer – Healthcare Product Development
Duties and Responsibilities: Formulation of test strategies for
functional regression and scenario based testing for Health Care
Customer Relationship Management product utilized by Blue Cross
Blue Shield and Kaiser Permanente.
 Development and execution of scenario based test procedures.
 Coordination and management of execution of functional regression
testing by overseas consulting firm.
 Creation of defect tracking database for management of defect-
resolution life cycle process including identification, prioritization,
assignment, resolution and certification of product defects.
 Development of Product Function Map and Product Screen Library
documents for Healthcare application.
 Creation of cross product Quality Assurance group responsible for
standardizing and streamlining quality assurance process for
company’s “CRM Template” products. Development of group charter,
standard format for test procedures, automation strategy and
coordinated release process.

4. 1998-2001 Pegasystems Inc. Cambridge, MA
Quality Engineer – Quality Engineering Group
Duties and Responsibilities: Formulation of test strategies for unit,
system, integration, regression and automated testing of Customer
Relationship Management software utilized by AOL, and Bank of
America.
 Creation of automated procedures for system acceptance and
regression testing of system functionality resulting in significant
reductions in product QA and Release times.
 Coordination of testing efforts for full and maintenance releases of
Pegasystem product on multiple platforms (SUN, NT, HP, AIX, VMS,
and MVS) and databases (Oracle, SQL, Informix, Sybase).
 Development of test plans and criteria for system level functionality of
software including: Installation and Upgrade processes, data integrity,
performance and monitoring processes, 24x7 architecture, web
interface, archival storage and retrieval.
 Assistance with development, evaluation and utilization of in-house
automated testing tools and in evaluation of vendor developed
automated tools to assist with regression and unit testing of product.
 Development of defect resolution life-cycle process for identification,
prioritization, resolution, and certification of product defects.
 Development and implementation of QE education materials.
Conduction of training sessions for QE and Release Management
staff covering Product Development Life Cycle, Quality Assurance
and Defect-Resolution Life Cycle processes.
 Assisted field staff with resolution of client issues in role as “Expert”
for PegaSEARCH and PegaINDEX installations and functionality.
1997-1998 Pegasystems Inc. Cambridge, MA
Product Designer – Research Solutions Group
Duties and Responsibilities:
 Management of development, testing, documentation, and release of
archival check processing data product utilized by The Federal
Reserve, EDS (London) and Australia National Bank.
 Identification and resolution of issues for product releases.
 Coordination of installation of multiple PL1 and C++ implementations.
 Production of user documentation, technical database specifications
and data field layouts for vendor data.
 Creation of plans for unit, volume and regression testing of multiple
codes (PL1, C++), databases (SQL, Oracle), and platforms (MVS,
NT, Sun)
 Development and implementation of product training curriculum.
Conduction of training sessions detailing product functionality,
configuration and installation/upgrade procedures.

5. 1997 WinMill Software Boston, MA
Quality Assurance Consultant
Duties and Responsibilities:
 Provided clients with defect, volume and regression test plans and
strategies based on the SQA Robot testing tool.
 Development of functional hierarchy, test cases, and test procedures
to automate product verification.
 Creation of defect tracking process integrated with the testing effort
using SQA Manager product.
 Provision of training for use of SQA Suite of testing tools as well as
the quality assurance process in software development.
1996-1997 Fidelity Investments Westwood, MA
Quality Assurance Analyst
Duties and Responsibilities:
 Development and execution of regression test plans for client/server
based Asset Management product.
 Creation of defect tracking and resolution process
 Creation of test procedures for automated product regression testing.
1996 Fidelity Investments Westwood, MA
Project Coordinator
Duties and Responsibilities:
 Coordination of testing effort and defect tracking for implementation of
Client/Server Asset Management product.
 Published data on known and resolved issues and compiled
identification and resolution statistics for project management.
 Formulation of Quality Assurance team to formalize testing effort with
documented procedures and introduction of automated testing.
Related
Experience 6 years experience teaching American Government, American History,
and International Relations at the University and Secondary levels.
Education 1992 The University of Rhode Island Kingston, RI
M.A. Political Science
1990 Trenton State College Ewing, NJ
M.A. Secondary Education
1988 Rutgers University New Brunswick, NJ
B.A. Political Science