1. Stat Support
Comprehensive support solutions
Company: Stat Support is an outsourced technical support provider formed in the Silicon Valley by
industry veterans. Stat’s focus is on high technology startups and emerging technology providers.
Business Model: Stat builds support teams (agents, supervisors, managers, and trainers) from the
ground up based on your specific requirements. The team is yours and functions like your internal
support team in almost everyway except location. This model is a true collaboration of our support
personnel, expertise, and facility management, and your support strategies, policies, and goals.
Delivery Center: Stat’s main call center and operational team is located in Salt Lake City, Utah home
to a world class voice and data infrastructure and over 10,000 call center seats. Stat’s executive man-
agement team is located in the Silicon Valley, California.
Services:
• Technical Support: L1, L2, and L3 sophisticated (enterprise) support services.
• Maintenance Agreements: sales, renewals, and account management.
• Sales / Customer Care: support related sales and customer support issues.
• NOC: network operations center management.
• 24/7 coverage
• Dedicated and pooled agent configurations
Tools and Technologies: Stat leverages best in breed technologies and tools to address all your specific
support needs. We can use your existing tools, ours, or a blend of both. See page for complete list of
Contact Center features. Some features that come standard with Stat’s offering are as follows:
• IVR—allows for efficient self service voice and live call routing
• ACD— allows for skilled based routing and multiple queuing
• Multimedia contact channels— allows agents to multitask during peaks and valleys in activity
• Chat—allows your customers to instantly connect with agents in a two-way channel
• Email support feature — allows for auto reply, key word routing, etc…
• FAQs / KBA (knowledge base) customer facing
• Ticketing System— web based application allowing your customers to open and track their sup-
port status.
• Reporting— provides both real-time and historical call data in eleven different standard reports
Contact us:
• 415.867.9554
• info@stat-support.com
• www.stat-support.com
