Basic outline of Pooled Support for SaaS providers offer.

1. Stat Support
Comprehensive support solutions for a changing world
Pooled Support for SaaS
Many Startups face the same challenge when delivering sophisticated support:
• Low volumes during non-business hours make it too costly to staff qualified
support professionals, and unskilled answering services simply don't work.
Stat’s Pooled Support Offer is designed to address this challenge with a support
team comprised of 70% dedicated agents during business hours and 30% non-
dedicated or pooled resources during non-business hours.
All agents (dedicated and shared) answer live phone calls, handle e-mail and web
tickets, chat, and contribute to knowledge base articles (KBAs).
Dedicated when you need it — shared when you don’t
Benefits
• Lower cost • Operational redundancy • Greater scalability
• Greater coverage • Knowledge redundancy • Time and focus!
About Stat Support:
Stat Support is a Silicon Valley based outsourced technical support provider focused on
startups and emerging technology provides with growing support needs.
Note: Stat’s support offerings include a full Contact Center Solution: IVR, ACD, MMQ,
FAQs, ticketing, Knowledge base, call recording, monitoring, CRM CTI, reporting, QA...etc
contact us at: info@stat-support.com / www.stat-support.com / 415.867.9554