The document discusses who a GM (general manager) should primarily serve - the boss, workers, or customers. It notes that solely focusing on one group leads to weaknesses in other areas. An effective GM needs to balance serving all three groups by engaging and caring for them, understanding their needs, building trust, and finding ways to meet multiple objectives at once through synergy.

1. Boss, Customer & Workers, How Should a GM Serve?

2. How Should a GM Serve? Boss Worker Customer GM