Jeffrey D. Higgins has over 10 years of experience in leadership, team building, and program development. He has worked in education, coaching, customer service, and ministry. Higgins has a Master's degree and is a certified life coach with experience coaching individuals to achieve personal and professional goals.

1. Jeffrey D. Higgins
7011 F Caisson St. Indianapolis, IN 46256 ∙ 317-658-4872 ∙ jeffhig@yahoo.com
SUMMARY OF QUALIFICATIONS
10 Years’ experience in leadership, team building, development of new and existing programs and projects
4 Years’ experience in undergraduate college level instruction
2 Years’ experience as a Life Coach
Program Development
• Augmented team participation by 50%
• Created and developed new and existing programs and increased involvement by 95%
• Directed and produced 7 musicals and 8 dramatic presentations
• Enlarged membership of student programs by 90%
Team Building
• Developed adult/children’s choirs, youth/adult music ensembles, and drama teams
• Created visitation and outreach teams
• Formed production and technical teams for dramatic presentations
• Established team for strategic development of long-term vision casting
Life Coaching
• Coached individuals in the development of their personal and professional life goals
• Presented motivational seminars/workshops for self-discovery and development
WORK EXPERIENCE
Accu-Chek Customer Care Outbound Call Agent 2009-Present
TMS (Roche Diagnostics) Indianapolis, IN
• Capture customer’s feedback in their satisfaction of Accu-Chek products and services
• Provide customer service and education in the operation of blood glucose monitors
• Offer support and educational guidance for the customer’s personal health goals
• Present nutritional and exercise options to enhance the customer’s quality of life
• Supply support materials to assist the customer in maintenance of their diabetes care
• Reached incentive goals and percentages every month since employed
Adjunct Professor 2005-2008
Bethel College (Undergraduate) Hampton, VA (average classroom attendance 10)
Worship Studies
• Worship in the Psalms – An introduction and overview of psalmic worship
• Old Testament View of Worship- Biblical, historical and theological background of worship
• The Heart of the Worshipper - Developing a biblical lifestyle of worship
Old Testament Studies
• Introduction to the OT - An overview of the historical and theological background of the OT
Adjunct Professor 2004-2006
Regent University (Undergraduate) Virginia Beach, VA (average classroom attendance 10)
Coaching and Mentoring
• Presented the foundational principles of life coaching
• Provided practical examples of life coaching sessions
• Coached individuals in the development of personal and professional life goals
Biblical Interpretation
• Presented biblical and historical background
• Instructed in the inductive method of study and interpretation
Partner Service Representative 2005- 2007

2. Christian Broadcasting Network, Virginia Beach, VA
• Provided counseling and coached to diverse individuals in the developing quality life skills
• Assisted partners with pledge concerns
• Resolved customer service issues
• Determined and provide relevant resources for partner’s life enhancement
• Answered biblical and theological questions
Administrative Assistant 2002-2005
Regent University, Virginia Beach, VA
• Maintained personal and electronic communication with students
• Offered academic advising for timely completion of academic goals
• Provided peer tutoring for effective completion of courses
• Developed course materials for online delivery
• Created and maintained course syllabi
• Graded and processed student’s assignments
• Researched internet materials for implementation in the classroom
Associate Pastor 2000-2001
Akron Church of God, Akron, IN
• Planned and led the music portions of services
• Directed choir anthems and holiday cantatas
• Created audio visual presentations for music presentations and sermon outlines
• Wrote and instructed discussion based student curriculum,
• Created activities for interpersonal relational development
• Counseled and coached individual members of the congregation
• Preached sermons to the congregation
EDUCATION
Master of Divinity, Regent University, Virginia Beach, VA
Practical Theology, 2004, Outstanding Student Class of 2004
(Area of Concentration: Life Coaching)
Bachelor of Arts, University of Florida, Gainesville, FL, 1988
Associate of Arts, Daytona Beach Community College, Daytona Beach, FL, 1984
SPECIAL TRAINING
Certified Life Coach, Transformational Leadership Coaching, Virginia Beach, VA
Graduate of Integrity Worship Institute, Mobile, AL
Certificate in Counseling, Center for Biblical Counseling, Forest, VA
Graduate of Dynamic Communicators International, Colorado Springs, CO
Certified Phlebotomy Technician
15 Years Medical Laboratory Experience (i.e. hospital, HMO, reference laboratories)
30 years of presenting motivational magic shows (theme, parks, schools assemblies, service clubs, etc.)