1. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
MICHELE BACUROS
910 W Huron Street#1014
Chicago, Il 60654
312-415-4090
cctmbc2@gmail.com
EXECUTIVE BIOGRAPHY
Proven clinical operations background, as an advanced skin care professional and
educatorwith 25-yearsof industryexpertknowledge andinnovative results. Received
educationbytopexpertsinthe industrywhichleadtoapassion of advancedand clinical
esthetics. Always striving toward new innovative techniques and technology
advancements, new insights, perspectives and products development.
In addition,apivotpointgraduate,I possessknowledge andtechnical experience inall
hair and nail techniques. Having owned and managed a large successful full service
salon, along with actively working closelywith today’s top vendorsat current position
and skin and beauty conferences across the country, I am committed as a forward
thinking professional to manage, oversee, mentor and lead with extensive industry
(servicesandproduct) knowledgeforthe very best customerexperience andthe over-
all revenue growth, propelling profitable, repeatable success.
Within detail orientated approaches, I create, manage, oversee education with flexibility; expert precision decision
making, aligned to strategies, trends, marketing and business management, working in today’s quickly changing
industry.
Performance Profile:
 Over20 years’experience inall spaand salonmanagement withprovenqualityleadership
 Overall experience in all spaandskincare services,techniquesandproductsasa licensed esthetician
professional.
 Over15 yearsexperienceinsalonandskincare marketing,budgets,forecasting,scheduling,payroll,andhiring
alongwithproductinventorymanagementandpricingstrategies andproductmarketingstrategies.
 Provenexperienceasan educatorat national conferencesandasan educatorfor a large multi location chain.
 Strongprojectmanagement andcomputerskills.(Office-Suite &Business Applications).
 People personwithstrongcommunicationskillstocollaborate,plan,educate orpresentatall levelsincluding
seniormanagement withnew ideas,insightsandperspectives.
 Motivate estheticprofessionalsontechniques,machines,soft-skill verbalcommunications, andbeingrevenue
drivenforrepeatable,measurable servicesandproduct success inaconsistenthigh-level manner.
 Work cohesivelywithall Spaareas& co-workersasa teamleaderandgo-toresource
 Highenergy seniorperson, passionate aboutthe beautyandskinindustryalongwithstrongclientrelationships,
deliveringthe highestlevel of customerservice andproductknowledge.
 Create and manage mission statements, best practice standards and participates in company programs and
(product & service) evaluations working close with vendors and senior management

2. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
PROFESSIONAL EXPERIENCE
Mario Tricoci 2013 - 2014
Esthetic and Beauty Product Management and Educator
Esthetic support12-Locations (130 + Esheticians)
 Increasedmachine revenue by200%
 Increasedadd-on (upsell) productsalesby 43%
 Successwas drivenbyrewritingall theirprotocolsandimprovementsaddedinproductandproduct
inventorymanagement. Thenfocusedonmoderntechniquesand innovation,buildingexpertskilled
staff,alongwithcrosstraining.
 Presentand educate newandupcomingstrategiesin weeklyandmonthlymeetings,attendedby
Regional SalesManagers,General Managersand SpaManagers.
 Currentlysupporting12-locationsasthe mainpointof contact, creating,communicatingandexecuting
businessobjectivestrategiesandbestpracticespolicyforretail products,servicesandprotocolswithin
classes,manuals,presentations,demonstrationsandinteractiveDVDS.
 Participate innewproductandservice testingtokeepofferingsrelevantalongwithorganizingand
participatinginlocal eventshows. Beingflexibleandable tothrive ina dynamicandundefinedconstant
change environment isakeyto my success.
 Continuouscoachingto technicians andmanagersonmarkettrends,new productupdatesandselling
techniques.
 Planand designadvertisingcampaignsfortargetedsuccess. Workscloselywithpublicrelationsto
educate consumersregardingproductsandservices.
 Create educationprogramandimplementspecial events.
 Analysisof trends,KPI’sandrevenue,whilecontinuallymeasuringandimplementingstrategiesto
impactsuccess. In thisformat,my effortsare directlyresponsible forincreasedrevenueperticket,
increase innewcustomers,increase innew productsalesandincrease inadd-onservicesandspecials
alongwitha much neededhighersatisfiedworkforce withadvancedconfidentskills.
 Planand designover-all processimprovement. Currentlyrevampedthe corporate wide education
program inlessthan7-monthsfromthe bottomupfor one of Chicago’slargestSalonandBeauty chain
companies.
 Interface withsalonand spamanagersto provide follow-uponnew hires,existingtechnicians,training
schedulesandall departmentrelatedcommunication andimplementations.
 Developed,designedandcreatedservicesandprotocolsfora new wax brow bar in all locations.
Training and Development
 Plan,organize,deliverandoversee all educationprogramsmeetingandexceedingcompanyinitiatives.
Includes:enforcingjobresponsibilities,performance expectations,guestservice standards, scheduling
of services andcompanypolicies/guidelinesthroughall trainingprogramsalongwithexpertknowledge,
techniques andconfidence withindevelopedandpresentedcomprehensive educationmethods,
approachesandprotocolsfor (Estheticians, RetailProducts,servicesandSpa) alongwithCustomerCare
and SalesEducation.
 Educate,manage and oversee inanenergetic,inspirational,hands-onmannerwithinthe corporate
educationplan.It’saboutskills,confidence and salesstrategiesalongwithunderstandingthe value of
beinga teamplayerunderstandingthe biggerpicture. Criticalto maintain a Customerresultsfocusday
one.

3. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
 I take personal responsibilityforthe qualityof the educationoutcome inahighlystrategic,professional,
proactive andenergeticmanneratall times. Peoplecountonme and I am committedtosuccess.
 Coach and developlocationprofessionalsandmanagerson markettrends,new productupdatesand
sellingtechniques.
 DevelopandmonitorKPI’sfortraininganddevelopment.
 Act as the mainpointof contact forproduct knowledge,techniquesandtrainingquestionsforeach
location.
 Planand participate inlocal events.
 Enhance,maintain,andupdate estheticprotocols,departmentpoliciesandprocedures,product
knowledge manuals,andequipmenttrainingmanuals.
 Developand/orupdate existingtrainingmaterial forsoftskillssuchasgreeting,consultation,rebooking
and general businessbuildingintoprogramwithcontinuoustechnical evaluationonestheticcandidates
and ensure optimal performance andexpandedgrow forindividualsreadytoexceedexpectations.
 Organize trainingforprotocolsandevaluationsystem tograduate new estheticiansontofloorforall
servicesandproductsales.
 Create 30-90 day posttrainingtrackingand monitoring.
Cacciato Creative Team Salonand Spa (Owner) 1991 - 2013
Esthetician, Cosmetologist, and Nail Tec
Esthetician,Cosmetologist,andNail Tech
 Maintainedasuccessful large salonthroughavarietyof economictimes,servicinginexcessof 400-
consistentcustomerswithlarge Spamenuof servicestooffer.
 Train andmanage newand existingemployeesinvarious salonandSpaservices.
 Observe andreviewandevaluatemonthlyprogressof employees.
 Create and update protocols.
 Host and instructspecial classesinclinical skincare atnational events forthe GlyMedPlusSkincare and
GlyMedPlusEstheticsCompany.
 Focus inclinical treatmentsof skincare andbodytreatmentsutilizingthe verybestproducts for my
customers
 Highlyqualifiedinall servicesof haircare stylingandtreatments.
 Specialize inall methodsof hairandbodywaxing.
 Organize andperformall marketingcampaigns,utilizinglocal media,electronicinternetsourcesaswell
as creatingsale advertisementsforCacciatoCreative Teamspersonal e mailing system.
 Createdlayoutof allretail displayproductsinastrategicformat.
 Instructand manage inventoryof salonand spa productsfor companyusage andretail sales.
 Create and maintaincompanyguidelines,policiesandKPI’s.
 Was a featuredas a “person to know” on a local Chicago TV station and local newsarticles.
Satin Smooth/Conair Corporation 2009 - 2012
Esthetician, National Educators
 Organize andinstructclassesanddemonstrationsinwax techniquesandspecializedskincare machines
withSatinSmooth productsand equipmentatselectlocations acrossthe countryincludingtrade shows.
Produce trainingmanualsandprotocols.
 Supervise andorganize setup, classesandsalesattrade showsnationwide. Strongleadershipskills,
coordinationandorganizationskillsare mykeystosuccessalongwithbeingaskilledexpert, people
naturallyfollow.
 Inventory andshippingof productsandmachines neededtoconductclasses,demonstrationdays,and
trade shows.

4. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
Lady Remington 1993 - 1998
Independent Sales Consultant
 Recruitedandtrainedexistingcontractorsandnew recruitsinfashioncoordinating.
 Assistedteachingrecruitedandexistingcontractorsduringmonthlyworkshopsandannual convention
workshops.
 Solicitednewbusiness.
 Customerservice.
Awards
 Receivedmonetary,travel andother yearlyandmonthly awardsfrom1994 to 1997 for:
o Top Recruiter(yearly)
o Top Personal Seller(yearly)
o Top Unit inSalesandThe President’sClub.(yearly)
American Medical Association 1985 - 1991
Executive Administrative Assistant
 Performedadministrative assistance atthe Journal of the AmericanMedical Association (JAMA).
 ProducedPage Layoutfor PULSE (Medical Student SupplementinJAMA).
 Createdall procedure manualsandtrainedstaff inutilizingthem.
 Organizedand managedmeetings,travel andaccommodations forlocal andinternational editors.
 Hostedandorganizedallinternationalmeetingseachyear.
 Managed and trainedstaff onphone skillspertainingtothe peerreviewprocess.
 Trainedstaff onall computerprogramsandorganizational skills.
 Performedinventorypurchasingandcontrols.
 Helpedcreate yearlybudgetsandmaintaining control.
 Essential inproviding5year for-castingforbudgetingpurposes.
 Dailyinteractionwithtopmedical doctorsworldwide forreview process.
Louden& Company 1985 - 1983
Executive Administrative Assistant
 Maintaindailyproductionandgeneral concernsfromclientsandstaff
 Troubleshootactivites inregardstoall dailyandmonthlyproduction
 Preparedall consultingproposalsandreports
 Workedcloselywithclientsonpertinentinformationandpublicrelations
 Managed budgets,accountsreceivable andpayables
Certificatesavailable uponrequest
Referencesavailable uponrequest
Letters ofRecommendationsavailable upon request

5. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
COSMETOLOGY - CERTIFICATIONS
 2009 ShannonKing/DebMcCann/CuttingTechniquesRedkenColor
 2007 George AldereteCertification,Wayne Grund-MasterClass,MichaelShaun Corby-MasterClass
 2006 Beth& Carmine Minardi-MasterClassColoringandCutting,LCN-Full SetandFill Education,Martin
Parsons-MasterClass
 2005 TheraproMediceuticals/ThinningHair,HairLoss and ScalpDisorders,New TrendsinHaircutting,Hair
CuttingWorkshop
 2004 Creative CuttingTechniques,OsterCutting,Relaxology,Matrix Cutting,Loreal Coloring,ISOPerming,
NioxinEducation
 2003 SensationsHairTechniques
 2000 JoicoDesignTeam
 1999 Matrix DesignTeam
 1998 ClipperCutting/LongHairDesign
 1998 Creative Nail-Cuttothe Chase Seminar“A”Intro
 1997 Inverness-SpaTreatments
 1996 Waxingforthe Year2000 withLeahKovitz
 1995 Hair Replacementinthe Salon
 1993 Clairol RedsKerryKrossCuttingandColorTechniques
 1992 SpectrumFocus
 1991 Helene Curtis
ESTHETICS - CERTIFICATIONS
 2013 GlymedPlusInstitute of Clinical Skincare
o Bio-OxygenPeeling
o Powerof Peptides/The Power of Protease
 2012 GlymedPlusInstitute of Clinical Skincare
o Intensive ProductKnowledge
 2011 GlymedPlusInstitute of Clinical Skincare
o Cell Biology
o Learn KeyAnti-AgingIngredients
 2009 GlymedPlusInstitute of Clinical Skincare
o AdvancedPeelingandChemical ResurfacingCourse
 2008 The Basic of Bio-Chemistry/GlymedPlus Institute of SkinScience
o AdvancedCourses:March2008, September2008
 2007 Mark LeesAcne to Aging
 2006 All AboutAcne-Dr.Mark Lees
o Physiologyof the Skin-The Peptides:WhatTheyAre & How to Use Them
o EasternFace Diagnosis:A DeeperLookUnderthe Skin
o How DoesScience AffectEsthetics,andWhyis it
Importantto Your SkinCare Practice
 2003 GlymedPlusInstituteof SkinSciences/SkinCellBiologyand
Nutritional AestheticTherapy
o PhysiologyandAestheticTreatmentof EthnicSkin
 2001 CosmeticIngredients
o All AboutAcne w/Mark Lees

6. Esthetics, Skincare Product Knowledge, Chemical Peels, Ultrasonic Technology,LED, Laser, Education,Teacher, Motivational,P rotocol Writing, Esthetics,
Skincare Product Knowledge, Chemical Peels, UltrasonicTechnology, LED, Laser, Education,Teacher, Motivational,Protocol Writing, Analyst,Senior,
Director,Manager,Project Management, Senior Project Manager, Services, Services DeliveryManager,Program Manager, IT Manager, Directorof
Operations,Director Strategy, VP ofOperations. Predictive Analytics, Statistics, Measure, Lead, Business Analyst
 2000 EstheticMachine Training andSpa TherapyTreatments
EDUCATION
Capri School ofBeauty Culture
Pivot PointAffiliate
15815 Rob Roy Drive
Oak Forest,Il 60452
708-687-3020
REFERENCES
Jo sann Rahning
Mario Tricoci
Assistant Director
Palatine, FL, 60067
847-767-7143
Christine Heathman, Owner
Glymed Plus Institute of Skin Science
867 East 2260 South
Provo, Utah 84606
800-676-9667
Dr. Mark Lees, Skin Care Product Line
4400 Bayou Blvd. Suite-57
Pensacola Florida 32503
1-800-447-5770
Nikki Helferich, Glymed Sales Representative
1175 Chaffe Drive
Rochester Hills, Michigan 48306
1-248-515-6373
Thomas Feldmeier, Owner
Advertising
3393 Ravina Cir
Aurora, IL 60504
1-312-965-4364
Shelly Mattson
Sales Manager, North America
Suwelak Matrix Systems
8841 Davis Blvd. #300
Keller, TX 76248
1-817-995-0948
Ryan Christopher
National Director of Education
Bkamins/Odan Laboratories
325 Stillview Avenue
Pointe Claire QC Canada H9R 2Y6
1-917-583-0635