http://www.impactfactory.com.au Leadership Training Brisbane - Circles of Trust Trust is at the heart of performance, engagement and healthy relationships at work. While trust is often difficult to define, we all know when it is absent. Research published in the Harvard Business Review suggests that more than fifty percent of managers don’t trust their leaders. Carolyn Morgan from the Australian Institute of Management says that Australian organisations are facing a ‘crisis of trust’. While there may be some trust factors that are outside of our control, as managers there are many that are 100% within our control. If you would like to build more trusting relationships at work and break the negative cycle of mistrust, then this Short Shot is for you. Circles of Trust is a leadership training course available in Brisbane. Facilitate by James McNamar from The Impact Factory, this leadership training coiurse takes a refreshingly practical look into trust at work. This session examines the behaviours that build trust and those that lead to mistrust. Grass roots strategies that build trust within teams are explored in detail. http://www.impactfactory.com.au

2. Circles of Trust

3. Trust

4. Self trust is at the core of trusting others and being trustworthy Purpose & Values Proactive & Accountable Authentic “ true” Do you have a statement of purpose? Why do you do what you do? What do the Organisations values mean to you? Do circumstances ‘over rule’ your gut wisdom Do you hold yourself accountable for your results and actions? Self Trust

5. “ Would you tell me, please, which way I ought to go from here?” “ That depends a good deal on where you want to get to”, said the Cat. “ I don’t much care where”, said Alice. “ Then it doesn’t matter which way you go”, said the Cat. Pure Intentions & Authenticity

6. What’s the View Like From Your Window? What you ‘show up with’ sets the foundation for trust.

7. How You See The World Helps (or hinders) You to… WITHDRAWALS Angry words Unforgiving Cruel joke Ignoring Excluding DEPOSITS Understanding Apology Attention to little things Keeping commitments Consideration Build the Relationship Take a Balanced Approach Low High COURAGE High CONSIDERATION

8. 13 Behaviours of High Trust Leaders 1. Talk Straight 2. Demonstrate Respect 3. Create Transparency 4. Right Wrongs 5. Show Loyalty 6. Deliver Results 7. Get Better 8. Confront Reality 9. Clarify Expectations 10. Practice Accountability 11. Listen First 12. Keep Commitments 13. Extend Trust Stephen M. Covey – “The Speed of Trust” Exercise on p 4

9. Self Trust Clear purpose & values Leading with purpose+values Congruence to purpose and values Challenging non - congruent behaviour Make assertive choices Modeling and teaching assertive skills Understands “the why?” Educating on why Pursuing what is true Pursuing what is true Leading Self Leading Others

10. Results Integrity Concern Organisation Team Individual “ Leaders influence on all 3 levels.” Trustworthiness

11. Trustworthy Character Competence Integrity Intent Capability Results Trustworthiness

12. Can You Influence The Situation? Concern Influence Wait until told? Ask? Make recommendation? Do it and report immediately? Do it and report periodically? Do it?  Self Trust – back yourself  Trustworthy – go for results, keep promises, care about outcome

13. Trustworthy behaviour expands your influence Concern Influence Wait until told? Ask? Make recommendation? Do it and report immediately? Do it and report periodically? Do it? Leading Team Members?

14. Relationship Behaviour Task Behaviour Low High High Delegating Do it! Mentoring Do & report periodically Coaching Recommend Do & report Directing Wait Ask Trust and Leadership Style

15. Emotional Bank Account WITHDRAWALS Angry words Unforgiving Cruel joke Ignoring Excluding DEPOSITS Understanding Apology Attention to little things Keeping commitments Consideration

16. Trustworthy Clear purpose & values Leading with purpose+values Congruence to purpose and values Challenging non - congruent behaviour Make assertive choices Modeling and teaching assertive skills Understands “the why?” Educating on why Pursuing what is true Pursuing what is true Leading Self Leading Others

17. Challenge You Risk Tolerance Get to Know Them Don’t Judge Extending Trust

18. How secure do the parties feel? How many similarities are there between them? How well aligned are the parties interests? Does the trustee show benevolent concern? Is the trustee capable? Has the trustee shown predictability and integrity? Do the parties have good communication? Extending Trust 10 Trust Factors How risk-tolerant is the truster? How well-adjusted is he or she? How much relative power does he or she have? Decision Maker Factors Situational Factors

19. Trust Factor Getting Others to Trust You Risk tolerance Explain risks, recognise good work, evaluate process and results separately, offer safety net Level of adjustment Patience, build confidence, coaching Relative power Give choices, not coercive, explain Security Reduce risk, time to build comfort Similarities “ We”, common values & purpose Alignment of Interests Who’s interests?, consideration, purpose, values Benevolent concern Demonstrate genuine concern, serve, fairness Capability Demonstrate competence, acknowledge short comings Predictability & Integrity Under promise / over deliver, explain values that drive your behaviour Communication Increase frequency & candor , get to know them - (Lead Others)

20. Trust Factor Trusting Others Risk tolerance Explain risks, recognise good work, evaluate process and results separately, offer safety net Level of adjustment Patience, build confidence, get some coaching/guidance Relative power Seek choices, be assertive towards coercion, explanation Security Plan to reduce risks, seek time to build comfort Similarities Seek out the common values & purpose Alignment of Interests Who’s interests?, consideration, purpose, values Benevolent concern Be assertive in explaining your concerns Capability Seek evidence of competence, identify shortcomings, Agree on mitigation strategies Predictability & Integrity Understand their reasoning, examine over exaggerations Communication Increase frequency & candor , get to know them - (Lead Self)

22. What ‘steps to trust’ are you going to take?

23. Download a FREE copy of our “7 Steps to Becoming and Engaging Leader” ebook at www.impactfactory.com.au Contact Us At Any of The Following… 1300 790 150 | 0408 762 584 [email_address] www.impactfactory.com.au www.leadershiptrainingbrisbane.com.au www.leadershipandcapabilityframework.com.au

24. Thank you