Employee Attachment Ppt 150


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Employee Attachment Ppt 150

  1. 1. Employee Attachment
  2. 2. Agenda <ul><li>What is Attachment </li></ul><ul><li>How employees attach </li></ul><ul><li>Impact on staff retention </li></ul><ul><li>The psychological contract </li></ul><ul><li>How to create a blueprint for trust </li></ul>
  3. 3. The Role of Leaders <ul><li>“A Leader must impact the thoughts, behaviours and performance of their people” </li></ul><ul><li>(Robert Cooke) </li></ul>
  4. 4. Within The Corporate Arena <ul><li>As a leader how do you YOU ensure your staff “Attach”? </li></ul>
  5. 5. The Attachment Model Role Org You
  6. 6. What Attaches Employees to You? <ul><li>Character </li></ul><ul><li>Attitude </li></ul><ul><li>Capability </li></ul><ul><li>Skills </li></ul><ul><li>Knowledge </li></ul><ul><li>Leadership and Management skills </li></ul><ul><li>Status </li></ul><ul><li>Mentor/Coach skills </li></ul>
  7. 7. What Attaches an Employee to the Role? <ul><li>Status </li></ul><ul><li>Money </li></ul><ul><li>Tasks </li></ul><ul><li>Positioning of the role </li></ul><ul><li>Opportunity </li></ul><ul><li>Learning and Development opportunities </li></ul><ul><li>Future prospects </li></ul>
  8. 8. What Attaches an Employee to the Organisation? <ul><li>Values </li></ul><ul><li>Mission </li></ul><ul><li>Industry </li></ul><ul><li>Induction </li></ul><ul><li>Culture </li></ul><ul><li>Industry </li></ul><ul><li>Success </li></ul><ul><li>Induction program </li></ul>
  9. 9. Four Phases of Attachment <ul><li>Recruitment process </li></ul><ul><li>Induction process </li></ul><ul><li>On going Management </li></ul><ul><li>“De- attachment” </li></ul>
  10. 10. Recruitment <ul><li>Be real </li></ul><ul><li>Explain the mission </li></ul><ul><li>Express the values </li></ul><ul><li>Be open re management styles </li></ul><ul><li>Learning and development opportunities </li></ul><ul><li>Meet team members </li></ul><ul><li>Communication and contact through whole process </li></ul><ul><li>High level communication after job offer </li></ul>
  11. 11. Induction <ul><li>90 day critical period </li></ul><ul><li>Formal induction plan </li></ul><ul><li>Mentoring </li></ul><ul><li>Corporate culture and values </li></ul><ul><li>Establish a vision for the new employee </li></ul><ul><li>Create opportunities to demonstrate fairness </li></ul><ul><li>Spend as much time as you can with employee </li></ul>
  12. 12. The Psychological Contract <ul><li>“ Psychological contracts are implicit, involving an individual's beliefs of reciprocal exchange between two parties pertaining to trust, loyalty and the well-being of all involved. ” </li></ul><ul><li>SL Rousseau </li></ul>
  13. 13. Attitude, Behaviour &Attachment <ul><li>In the honeymoon period, employee loyalty is manifested in the form of ATTITUDES </li></ul><ul><li>Your positive attitude leads to increased attachment </li></ul><ul><li>Increased attachment leads to better employee attitudes </li></ul><ul><li>Attitudes are expressed through behaviours - both of which significantly impact clients. </li></ul>
  14. 14. Ongoing Management <ul><li>Communicate </li></ul><ul><li>Feedback </li></ul><ul><li>Praise </li></ul><ul><li>Show “Care” </li></ul><ul><li>Follow procedures (performance appraisals) </li></ul><ul><li>Schedule “fun” </li></ul><ul><li>Set the example </li></ul><ul><li>Be consistent and predictable </li></ul><ul><li>Trustworthy </li></ul>
  15. 15. The Role Of Trust <ul><li>trust Assured resting of the mind on the integrity, veracity, justice, friendship, or other sound principle, of another person; confidence; reliance. </li></ul><ul><li>Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc. </li></ul><ul><li>2001 – USA 70% of employees feel that trust and loyalty within their firms is declining </li></ul><ul><li>60% responded that they did not believe their manager was “honest, upright, and ethical”. </li></ul>
  16. 16. Creating Trust Blueprint <ul><li>Leadership Authenticity </li></ul><ul><ul><li>personal passion + organisational purpose </li></ul></ul><ul><li>Emotional Intelligence (EQ) </li></ul><ul><ul><li>Foster strong emotional relationships with your people </li></ul></ul><ul><li>Climate Building </li></ul><ul><ul><li>Audit your climate – does fear exist in any form, is it safe to express, to innovate and to make mistakes </li></ul></ul><ul><li>Walking Your Talk </li></ul><ul><ul><li>What evidence would your people provide to prove this of you </li></ul></ul>
  17. 17. Loyalty <ul><li>“Without loyal employees, it is extremely difficult to keep loyal customers… Frontline managers are the key players in establishing and developing trust-based working relationships (which develop into high levels of loyalty).” </li></ul><ul><li>Terry White 2001 </li></ul>
  18. 18. The Key to Loyalty <ul><li>Clarify your values and express them </li></ul><ul><li>Demonstrate trust of your people </li></ul><ul><li>Encourage people to question and challenge you without repercussion </li></ul><ul><li>Care about the employee first as a person then as an employee </li></ul><ul><li>Value the employee as an individual rather than as a commodity </li></ul><ul><li>Be honest </li></ul><ul><li>Be willing to admit mistakes </li></ul><ul><li>Demonstrate support of and for your people </li></ul><ul><li>Don’t just hear, listen </li></ul><ul><li>Be highly visible and predictable </li></ul>
  19. 19. De-Attachment <ul><li>Lasting impression </li></ul><ul><li>Resignation </li></ul><ul><li>Exit interview </li></ul><ul><li>Notice period </li></ul><ul><li>Public relations exercise </li></ul><ul><li>Remaining team </li></ul>