One thing that defines a successful business is the capacity to know the customer. Empathy map helps you in getting in customer's shoes. This is an editable template for you to create emplathy map.

1. Template for Empathy Map

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THINK AND FEEL?
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What does he/she
HEAR?
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What does he/she
SAY AND DO?
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What does he/she
SEE?
What does he/she
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Designed for: Customer Designed by: Author Date: 8 Jul 2017 Version: 10.0
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