1. Eric Suhadolc
Training Coordinator/Learning Program Manager
8700 NE Bothell Way G101 (c): 802-999-6886
Bothell, WA 98011 ericsuhadolc@yahoo.com
Summary of Qualifications
Professional Trainer with 25+ years experience designing, delivering and directing training programs and
process improvement strategies to ensure safety, quality, consistency and cost savings in diverse business
environments. Mentor managers and supervisors how best to train and coach their employees. Manage and
Areas of expertise include:
• Continuous Process Improvement • Lean Manufacturing
• Total Quality Management • Learning Styles & Motivation
• Detailed Writing of Standard Work Procedures and Processes
Selected Accomplishments
 Trained and coached 14 inexperienced trainers to teach standardized training protocols on 7
different manufacturing platforms in consistent, easy to understand ways, certifying 400 operators
on 4 shifts, achieving over 500 certifications in 1 ½ years (KGM - Windsor).
 My team created a unique team based training protocol where new employees were grouped
together by machine and position during their orientation week and went to that machine together
with dedicated trainers until certified (KGM – Windsor).
 Trained and coached 7 supervisors who, in turn, trained 100 line workers to make their own
aesthetic quality control decisions in a high quality, craft skilled based manufacturing environment
– with everyone becoming their own inspector (Crown Castings, Inc.).
 Trained Taiwanese business partner and Chinese supervisory and administrative staff how to
administer and execute the Crown Castings’ Chinese operation (Crown Castings, Inc.).
 Developed machine specific, day-by-day, learning plans for new employees to use and follow
(KGM – Windsor).
 Wrote machine specific standard work documentation for 7 different high speed packaging
machinery systems (KGM – Windsor).
 Trained and coached managers who, in turn, trained employees in 7 different processes at 4
separate but integrated production facilities (Crown Castings, Inc.).
 Trained supervisor and operators in product distribution/fulfillment sites (Crown Castings, Inc.)
Professional Experience
Keurig Green Mountain, Windsor, VA 2010 - 2015
Inventor and manufacturer of Keurig pod coffee brewing system and producer of Green Mountain
Coffees with sales of $4B.
Training Coordinator
• Managed all packaging machine operator training, including safety, policies, processes,
procedures, and records of certification and training.
• Responded to all QA audits and provided all retraining and re-documentation.
• Partnered with management to identify and resolve all skills gaps.
• Collaborated in creation of all machine operator process documentation, improvement strategies,
and training program procedures to assure consistency of operational tasks, cost reduction,
space utilization and the safety and cleanliness of the workplace

2. • Created, controlled and customized all standard work documents and records for each of 27 work
stations.
• Documented and controlled all machine changeover settings and processes.
• Developed detailed training calendars by shift, documenting specific dates that assessments were
due for each new employee class. All assessments and certifications were expected to be
completed on time (unique at KGM).
• Developed photo sheets (from badge photos) of new employees (with their names, assigned
machines, learning styles and trainer) for supervisors and trainers and a photo sheet of
supervisors and trainers for the new employees to speed their integration (unique at KGM).
Crown Castings Inc. Midland Park, NJ and Huizhou, China 1976 - 2005
Worldwide leader in high-end metal finishing and manufacture of hand-crafted portable lighting products with
annual sales of $12M.
Training Director/Production Manager
• Trained and coached all supervisors and managers on all shifts in safety, technology and processes
of casting, electroplating, chemistry, metal polishing, lacquering, painting, decorating, assembly, and
shipping and receiving in both N.J. and China.
• Led in-house team which developed of unique casting machinery that enabled company to produce
the world’s finest and largest white metal castings--while reducing metal usage and costs by 35%.
• As company grew in U.S., planned, led, and brought 3 additional manufacturing lines to production,
expanding to 115 employees, overseeing all training.
• Managed permanent relocation of 50,000-square-foot manufacturing operation to China; lived in
China for 3 years coaching and training (through translators) employees, ensuring quality and
efficient communicating internationally.
• Applied for and awarded a $75,000 federal grant to hire a Total Quality Management consulting firm.
Trained and coached supervisors who successfully implemented new techniques with outstanding
results.
ReSOURCE, Burlington, VT 2007 - 2009
$3M nonprofit organization dedicated to environmental conservation through reuse, job skills training,
and poverty relief.
Operations Manager
• Managed and coached as many as 50 employees, volunteers, court-mandated volunteers, former
inmates, and Vista and AmeriCorps employees, developing a cohesive, high functioning team.
• Managed apprentice-style job training programs that provided marketable skills to trainees,
leading to a high job placement rating and significant state funding.
• Built a solid trainee referral network with various state employment agencies and subsidized their
wages.
• Led and supervised facility and customer service improvements. Served as communication link
between executive management and frontline personnel.
• Oversaw renovation and managed start-up of new 10,000 sq. ft. thrift store in a historical
landmark building; utilized recycled material in renovation, which minimized cost and significantly
upgraded the store’s retail space. Trained new store staff.
Education
Bachelor of Arts (Government) St. Lawrence University, Canton, NY
Community Leadership
Jericho/Underhill VT. Lions Club 2002 – 2012
Essex VT. Rotary Club 2004 – 2011
KGM, Windsor, Hurricane Sandy Relief Effort 2012
American Diabetes Association Tour de Cure 2012 - 2015
American Red Cross – Blood Drive Volunteer 2012 – 2015
Paul D. Camp Kids College 2014 - 2015
Keurig Green Mountain Voter Registration Director 2015
Leukemia and Lymphoma Society – Fund Raiser 2016