Empowering your organization by combining ITIL and GRC

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38. GRC can support the service value experience of customers
By integrating GRC (practices) into Service Management, organizations
can:
1. Establish clear governance structures, compliance controls, and
reporting mechanisms.
2. Ensure that their services comply with relevant regulations and meet
customer-specific requirements.
3. Implement robust security controls, privacy measures, and risk
management practices.
4. Adopt a culture of ongoing improvement and customer-centricity. This
involves collecting feedback, monitoring performance metrics, and
implementing corrective actions to enhance service value over time.
Leading to:
▪ More stable, reliable and consistent services.
▪ Overall improved, enhanced and positive service value experience.
“doing the right thing vs doing the things right”

39. “doing the right thing vs doing the things right”