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What is an
intelligent call
center software
solution?
Major challenges
faced by the
businesses
● Juggle among multiple platforms
● Reduced agent productivity
● Complex security setup
● Gateway compatibility issues
● Complex to manage day to day
operations
● Regulatory Challenges
iCallify
Intelligent Call Center Software
https://inextrix.com/icallify/
What’s new in
iCallify v2.1 ?
How These Features
Resolve Major
Business Challenges?
Twitter integration Twilio as an SMS gateway Campaign lead filtering
Advanced DNC control
Advanced blacklisting Advanced caller ID
Personalization of music on hold with advanced features
E.164 phone format
support
Call recording file download
in bulk
Call recording archiving
(on-demand feature)
Agent call logs
Voicemail to email Audio prompt compatibility
converter
Questions?
What is an intelligent call center software solution?  How does it helps to resolve business challenges?

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