Delivering Systems of Interaction
Ileana Honigblum
Connectivity & Integration Sales Leader

© 2013 IBM Corporation
Business transactions have moved beyond the enterprise..
The planet is wiring itself to a new nervous system
Bridge tomorrow’s innovations with the systems that power the businesses today

1 billion
Smartphone
users by 2016

534 billion
Dollars in mobile
transactions by 2015

1 trillion

85%

Devices connected to
the internet by 2013

Of enterprises use
external cloud services

69.1%
Increase in mobile
transaction volume
since 2011

126 million
Tablet users by 2016
Our World is Filling with Devices – and their Big Data

Rice grains grown each year

Ants crawling the earth

1,000,000,000,000,000 (1 quadrillion)

100,000,000,000,000,000 (100 quadrillion)

Devices produced each year
10,000,000,000,000,000,000 (10 quintillion)

More than 1 billion
devices for every
one of us

3

© 2013 IBM Corporation
The way we reach and understand customers is evolving
Connected Cars

Websites

Partners

Websites

APIs
Game
Consoles

Connected
Appliances

Trillions 2013+

Millions 1993 - 2000

Internet TVs

4

Smartphones

Tablets
Your Integration needs are changing and growing…

Systems of
Record

Systems of
Engagement
Bridge tomorrow’s innovations
with the systems that power the businesses today
Systems of Interaction
Systems of Record

Systems of Engagement
Today’s Systems of Record were once the
Systems of Engagement
Goals
Data and Process Integrity
Now mature and well
established (usually)
Ensure continuous availability
and resilience
Reduce cost to operate and
maintain
Reduce pace of required
changes
Emphasizes transactions
Focus shifted to delivering new ways to engage
with customers, employees and partners
Goals
Improving interactions with
customers to meet heightened
expectations
Connecting people in real time
Enabling self-service to
increase customer satisfaction
Attracting more business by
creating new business models
Emphasizes content
When Systems of Engagement are unplugged…
Customer uses Mobile app to interact with Airline

Can show my ticket
Can show my seat
Can see upgrade option
Can check flight status

Can’t change my ticket
Can’t move my seat
Can’t buy upgrade
Can’t change flight

New Integration Requirements:
Connect front-office Systems of Engagements with back-office Systems of Record
Rapidly develop services for new interactions beyond the four walls of the enterprise
Quickly and easily scale capture all of the different end points from front-office engagements
Act on insights from real-time integration to enable continuous insights
Integration Turns Mobile Interactions into Transactions
IBM Integration Bus
Over 1/3 of all mobile technology leaders are actively
integrating to back end systems
Integration to back-end systems allows business to
capitalize on mobile interactions
A SOA-based integration layer provides reusable
services as APIs for mobile interactions
An ESB approach allows complex interactions to be
packaged as simple APIs to reduce multiple calls to
the back end
Integration Bus:

– Mobile enable any enterprise service in a
few clicks in conjunction with Worklight

Key Capabilities
• Scalable infrastructure

– Build robust solutions with integrated
caching and security

• Rapid publishing

– Push updates to mobile users from
enterprise applications

• Rapid Cloud connectivity

– Create end-to-end mobile solutions for
SAP, Microsoft .NET, Microsoft Dynamics,
Workday, Salesforce.com and more

• Reliable messaging to apps

• Pre-packaged templates
Business Value
• Up to 60% development reduction
• Flexibility and change control
Act on insights from real-time information to transform
evolving opportunities into better outcomes
Web
Mobile
Social

Email

Call centers
Kiosks / POS
Physical locations
Sensors

Generating
Insight

Near-real-time visibility into all data networks, including
files and messages
Automated, intelligent decision-making
Manage risk through predictive analytics based on
customer data
Speed up decision-making through real-time monitoring
of key business metrics and performance indicators
Monitor and analyze client activities and usage patterns
to gain essential insight into needs
and expectations
Enabling Predictive Enterprise with Real-time Analytics
Bring together variety of real-time data from any source, at velocity, to generate insights

z
Lack of integration impedes innovation
“integration with back-office systems is the biggest barrier to
consumer-facing systems of engagement”
What is your most significant technical barrier to creating
effective customer-facing systems? (Systems of Engagement)
Inadequate integration
with back-office systems
(Systems of Record)

42%
35%

Inadequate security
Inadequate master-data
management

34%

Inadequate content
management

30%

Slow or unpredictable
performance

30%

Source: A commissioned study conducted by Forrester Consulting on behalf of IBM, Q1 2013
Systems of Engagement Demand New Integration Solutions – And a New IT, Forrester, April 2013
Addressing challenge of creating Systems of Interaction
Integrating Systems of Engagement and Record
Control and
manage
services

Scalable and
reliable access to
information

Build and run
Mobile
applications

Integrate
virtually any
applications

Expose services
via APIs to
accelerate
innovation

Integrate SaaS
and On Prem

Secure access
across enterprise
boundaries

Real-time
awareness of
Internet of Things
and Mobile
IBM Systems of Interaction Portfolio
Industry Patterns

Decisions & Analytics
Rules

Situations

Analytics

Internet of
Things

Business Process
Human Tasks

Workflow

Collaborate
Mobile

Service

Dev Ops
Build

Service

Service

Service

Integration
Gateway

Integration Bus
Transform

Route

Choreograph

Cloud

Secure

Manage

Scale

Govern

APIs

Social &
Web

Messaging
Data

Caching

Application Foundation

Search
Partners
Another way to look it...
Today’s challenges demand a complete integration solution

IBM
Business
Integration
… and a complete Messaging solution
Universal messaging backbone for transporting virtually any information

IMS
.NET

Pattern

App
DB2

JCAPS

Pattern

CICS TS

Service

SAP

Files
Rules
Process
Analytics

○ Shared backbone for delivering all kinds of
business data: messages, events, files, service
interactions, mobile, sensors
○ Proven, reliable delivery of business critical
data transactions
○ Preserve integrity of data with end-to-end
encryption

○ Time-independent processing through
asynchronous exchange (queuing)
○ Efficient messaging for mobile and sensors
○ Flexible distribution of information based on
topics (just publish and subscribe to data)
○ Connect at Internet scale
IBM
Business
Integration
Integration Bus unifies the whole enterprise
Provides universal connectivity to integrate across all Systems of Record

○ Integrate virtually any System of Record
including services, applications, data sources
○ Easily convert & transform business data
○ Accelerate integration & promote best
practices with pre-built patterns
○ Built-in packaged application connectors

○ Rapid integration with graphical tooling
○ Supports wide range of developer skills
including Java and .NET
○ Natural fit with MQ & WAS environments
○ Standards-based data modelling aligns with
Master Data Mgmt
IBM
Business
Integration
Integration Gateway extends beyond the enterprise
Provides secure connectivity reaching out to Systems of Engagement
○ Rapidly connect out to Systems of Engagement
○ Accelerate integration & promote best practices
with pre-built patterns
○ Secure access to enterprise systems and data by
providing a “force-field” around the business
○ Rapidly and easily synchronise SaaS application
data with on-premise
○ Rapidly integrate mobile apps with enterprise
systems and data
○ Track shifting market trends by engaging clients’
social network and circle of contacts
○ Capture real-time data from millions of sensors
○ Enable secure B2B exchange with communities
of trading partners
○ Drive innovation from external developer
communities with enterprise API management
○ Gain real-time insights from Big data that cannot
be readily stored and accessed
IBM
IBM
Business
Integration
Integration
Internet of Things instruments our entire world,
Mobile is Changing Businesses
Mobile Connectivity – Mobile and M2M
The Business Impact of Connected Devices could be Worth US$4.5
Trillion in 2020 Link
Although millions of new devices and machines are connected to mobile networks every month, we are still just
scratching the surface of what is possible.
“Today the connected devices market is dominated by mobile phones, but this will change in the future as a new
wave of smartphones, tablets, consumer electronics and M2M devices connect everything from cars to health
services and even entire cities,” said Michael O’Hara, Chief Marketing Officer, GSMA.
An extraordinary 240 million tonnes of food spoils during transit and storage every year in developing countries.
The use of mobile connections to track trucks and monitor the temperature of storage facilities would save
enough food to feed more than 40 million people annually – equivalent to the entire population of Kenya
Mobile technology can also make travelling safer; in developed countries, one in nine of the lives lost in road
accidents could be saved by in-car connectivity that calls the emergency services automatically in the event of a
collision, providing accurate location information and other relevant details. In cities, intelligent transport systems,
which monitor traffic flows and direct drivers accordingly, can ease congestion, reduce commuting times, lower
stress levels and keep the economy moving
•Over 50% of [Car] consumers would be swayed by the
presence of an internet-capable device *
•Over 50% of global vehicles sales in 2015 to be connected
(either by embedded tethered or smart phone integration)
•Every car to be connected in multiple manners by 2025
Top Ten Connected Applications in 2020 – GSMA ** (link)

Application
Connected Car
Pay-As-You-Drive Car Insurance
New Business Models for Car Usage
Traffic Management
Electric Vehicle Charging
Clinical Remote Monitoring
Assisted Living
Home and Building Security
Smart Meters
Building Automation

Value ($USb)
600
245
225
100
75
350
270
250
105
40
Mobile Connectivity – Mobile and M2M
The next generation of connected vehicles will create massive data which
will to be processed through High Performing Backends
The next generation connected vehicle journey
Upcoming models will launch millions of connected vehicles
Vehicles will be fully packed with sensors
Sensors will create GBytes of data per vehicle per hour (big data)
Millions of vehicles will be connected in parallel ...
... sending and receiving millions of messages

Mobile Messaging - Connectivity
Big Data
Real Time Analytics
Cloud

Advanced Mobility
The Connected Vehicle - A megatrend in the Automotive
Industry which drives intelligent solutions for customers
After-Sales / Diagnostics

Other cars

Multimedia devices

Infrastructure
Infotainment

25

Advanced Mobility
Internet of Things Industry Examples
Banking

Monetize

Paid home care
family services

Retail

Transport

Cash
replacement

Paid Alerts to
travellers

Sensor enabled
Loyalty cards

Congestion
charging

Component
predictive
replacement

Delivery and
stock
replenishment
optimization

Smart Cities
Traffic mgmt

Fleet mgmt

Cash
replacement
solutions

Healthcare

Automotive

Store layout
optimization

Pay-per-drive car
rental

Mobile Banking

Optimized Cash
management

ER Bed
Resource Mgmt

Optimize
Banking the unbanked
Biometrics

Extend

26

Life style
monitoring

Smarter
Subsidies
Remote ATM
Management

Control

In-car Movies,
Music, Games

Dynamic
Authorization

Highly
Automated
Driving

Smart Vending
Machines

Remote
Drive-train
optimization

Mobility Services

Pay-per-use
energy

Delay nonessential supply
during peak
loads

Smart home
services

Delivery Lockers

Store energy
mgmt
Remote Hospital
environment
Mgmt

Airport
Management

E&U

Crowd mgmt

Store parking
mgmt

Timetable mgmt

Dynamic price
labels

Asset mgmt

Remotely control
consumer
devices

© 2013 IBM Corporation
Automotive Examples – Connected Car
Tracking where cars are, how cars move in space and in relation to other Cars
!

!

!

Slope aware power train
optimization

Flooding/Slippery risk aware
Driving alert

100

Dynamic/Variable Speed Limit
alert & speed control

Low Bridge

!

!
Signal status aware speed
control going thru crossing

:-)

Dynamic parking space
availability navigation

27

Height/load limit aware fleet
driving alert & detouring

Bus

Passenger crowd aware bus
dynamic speed management

Accident/congestion aware
detouring & navigation

Co2

Environment pollution surveillance
traffic fencing control & fleet alert

© 2013 IBM Corporation
IBM MessageSight
• The growth of mobiles, sensors and intelligent devices demands a
change to how we do business
• IBM MessageSight is a secure, easy to deploy appliance-based
messaging server that is optimized to address the massive scale
requirements of the machine to machine (m2m) and mobile use
cases
• Designed to sit at the edge of the enterprise and can extend your
existing messaging infrastructure or be used standalone
• Part of the MobileFirst family integrating with BigData and Analytics
engines to provide an end to end solution
IBM MessageSight: Key Messages
"IBM MessageSight sits on the edge of the enterprise, providing highly
scalable connectivity to the mobile internet and your existing
enterprise intranet. Message Sight extends MQ to Mobile and
Internet“
MessageSight is poised to do for mobile and devices what MQ did for
enterprise applications
"Easy to Setup and Configure" –
– For IT people, this is a "makes my job easier/makes me look better"
reinforcement.
– For business/money-focused constituents, its a "rapid time to
value" reinforcement (I need this done now/quickly).
Operational costs => direct impact on the operational costs and reduce
future hidden costs uncertainty related to growth.
IBM Systems of Interaction Portfolio
Complete
Rapid
Patterns-driven
Standards-based
Polyglot
Flexible deployment
IBM Systems of Interaction
IBM Systems of Interaction

IBM Systems of Interaction

  • 1.
    Delivering Systems ofInteraction Ileana Honigblum Connectivity & Integration Sales Leader © 2013 IBM Corporation
  • 2.
    Business transactions havemoved beyond the enterprise.. The planet is wiring itself to a new nervous system Bridge tomorrow’s innovations with the systems that power the businesses today 1 billion Smartphone users by 2016 534 billion Dollars in mobile transactions by 2015 1 trillion 85% Devices connected to the internet by 2013 Of enterprises use external cloud services 69.1% Increase in mobile transaction volume since 2011 126 million Tablet users by 2016
  • 3.
    Our World isFilling with Devices – and their Big Data Rice grains grown each year Ants crawling the earth 1,000,000,000,000,000 (1 quadrillion) 100,000,000,000,000,000 (100 quadrillion) Devices produced each year 10,000,000,000,000,000,000 (10 quintillion) More than 1 billion devices for every one of us 3 © 2013 IBM Corporation
  • 4.
    The way wereach and understand customers is evolving Connected Cars Websites Partners Websites APIs Game Consoles Connected Appliances Trillions 2013+ Millions 1993 - 2000 Internet TVs 4 Smartphones Tablets
  • 5.
    Your Integration needsare changing and growing… Systems of Record Systems of Engagement
  • 6.
    Bridge tomorrow’s innovations withthe systems that power the businesses today Systems of Interaction Systems of Record Systems of Engagement
  • 7.
    Today’s Systems ofRecord were once the Systems of Engagement Goals Data and Process Integrity Now mature and well established (usually) Ensure continuous availability and resilience Reduce cost to operate and maintain Reduce pace of required changes Emphasizes transactions
  • 8.
    Focus shifted todelivering new ways to engage with customers, employees and partners Goals Improving interactions with customers to meet heightened expectations Connecting people in real time Enabling self-service to increase customer satisfaction Attracting more business by creating new business models Emphasizes content
  • 9.
    When Systems ofEngagement are unplugged… Customer uses Mobile app to interact with Airline Can show my ticket Can show my seat Can see upgrade option Can check flight status Can’t change my ticket Can’t move my seat Can’t buy upgrade Can’t change flight New Integration Requirements: Connect front-office Systems of Engagements with back-office Systems of Record Rapidly develop services for new interactions beyond the four walls of the enterprise Quickly and easily scale capture all of the different end points from front-office engagements Act on insights from real-time integration to enable continuous insights
  • 10.
    Integration Turns MobileInteractions into Transactions IBM Integration Bus Over 1/3 of all mobile technology leaders are actively integrating to back end systems Integration to back-end systems allows business to capitalize on mobile interactions A SOA-based integration layer provides reusable services as APIs for mobile interactions An ESB approach allows complex interactions to be packaged as simple APIs to reduce multiple calls to the back end Integration Bus: – Mobile enable any enterprise service in a few clicks in conjunction with Worklight Key Capabilities • Scalable infrastructure – Build robust solutions with integrated caching and security • Rapid publishing – Push updates to mobile users from enterprise applications • Rapid Cloud connectivity – Create end-to-end mobile solutions for SAP, Microsoft .NET, Microsoft Dynamics, Workday, Salesforce.com and more • Reliable messaging to apps • Pre-packaged templates Business Value • Up to 60% development reduction • Flexibility and change control
  • 11.
    Act on insightsfrom real-time information to transform evolving opportunities into better outcomes Web Mobile Social Email Call centers Kiosks / POS Physical locations Sensors Generating Insight Near-real-time visibility into all data networks, including files and messages Automated, intelligent decision-making Manage risk through predictive analytics based on customer data Speed up decision-making through real-time monitoring of key business metrics and performance indicators Monitor and analyze client activities and usage patterns to gain essential insight into needs and expectations
  • 12.
    Enabling Predictive Enterprisewith Real-time Analytics Bring together variety of real-time data from any source, at velocity, to generate insights z
  • 13.
    Lack of integrationimpedes innovation “integration with back-office systems is the biggest barrier to consumer-facing systems of engagement” What is your most significant technical barrier to creating effective customer-facing systems? (Systems of Engagement) Inadequate integration with back-office systems (Systems of Record) 42% 35% Inadequate security Inadequate master-data management 34% Inadequate content management 30% Slow or unpredictable performance 30% Source: A commissioned study conducted by Forrester Consulting on behalf of IBM, Q1 2013 Systems of Engagement Demand New Integration Solutions – And a New IT, Forrester, April 2013
  • 14.
    Addressing challenge ofcreating Systems of Interaction Integrating Systems of Engagement and Record Control and manage services Scalable and reliable access to information Build and run Mobile applications Integrate virtually any applications Expose services via APIs to accelerate innovation Integrate SaaS and On Prem Secure access across enterprise boundaries Real-time awareness of Internet of Things and Mobile
  • 15.
    IBM Systems ofInteraction Portfolio Industry Patterns Decisions & Analytics Rules Situations Analytics Internet of Things Business Process Human Tasks Workflow Collaborate Mobile Service Dev Ops Build Service Service Service Integration Gateway Integration Bus Transform Route Choreograph Cloud Secure Manage Scale Govern APIs Social & Web Messaging Data Caching Application Foundation Search Partners
  • 16.
    Another way tolook it...
  • 17.
    Today’s challenges demanda complete integration solution IBM Business Integration
  • 18.
    … and acomplete Messaging solution Universal messaging backbone for transporting virtually any information IMS .NET Pattern App DB2 JCAPS Pattern CICS TS Service SAP Files Rules Process Analytics ○ Shared backbone for delivering all kinds of business data: messages, events, files, service interactions, mobile, sensors ○ Proven, reliable delivery of business critical data transactions ○ Preserve integrity of data with end-to-end encryption ○ Time-independent processing through asynchronous exchange (queuing) ○ Efficient messaging for mobile and sensors ○ Flexible distribution of information based on topics (just publish and subscribe to data) ○ Connect at Internet scale IBM Business Integration
  • 19.
    Integration Bus unifiesthe whole enterprise Provides universal connectivity to integrate across all Systems of Record ○ Integrate virtually any System of Record including services, applications, data sources ○ Easily convert & transform business data ○ Accelerate integration & promote best practices with pre-built patterns ○ Built-in packaged application connectors ○ Rapid integration with graphical tooling ○ Supports wide range of developer skills including Java and .NET ○ Natural fit with MQ & WAS environments ○ Standards-based data modelling aligns with Master Data Mgmt IBM Business Integration
  • 20.
    Integration Gateway extendsbeyond the enterprise Provides secure connectivity reaching out to Systems of Engagement ○ Rapidly connect out to Systems of Engagement ○ Accelerate integration & promote best practices with pre-built patterns ○ Secure access to enterprise systems and data by providing a “force-field” around the business ○ Rapidly and easily synchronise SaaS application data with on-premise ○ Rapidly integrate mobile apps with enterprise systems and data ○ Track shifting market trends by engaging clients’ social network and circle of contacts ○ Capture real-time data from millions of sensors ○ Enable secure B2B exchange with communities of trading partners ○ Drive innovation from external developer communities with enterprise API management ○ Gain real-time insights from Big data that cannot be readily stored and accessed IBM IBM Business Integration Integration
  • 21.
    Internet of Thingsinstruments our entire world, Mobile is Changing Businesses
  • 22.
    Mobile Connectivity –Mobile and M2M The Business Impact of Connected Devices could be Worth US$4.5 Trillion in 2020 Link Although millions of new devices and machines are connected to mobile networks every month, we are still just scratching the surface of what is possible. “Today the connected devices market is dominated by mobile phones, but this will change in the future as a new wave of smartphones, tablets, consumer electronics and M2M devices connect everything from cars to health services and even entire cities,” said Michael O’Hara, Chief Marketing Officer, GSMA. An extraordinary 240 million tonnes of food spoils during transit and storage every year in developing countries. The use of mobile connections to track trucks and monitor the temperature of storage facilities would save enough food to feed more than 40 million people annually – equivalent to the entire population of Kenya Mobile technology can also make travelling safer; in developed countries, one in nine of the lives lost in road accidents could be saved by in-car connectivity that calls the emergency services automatically in the event of a collision, providing accurate location information and other relevant details. In cities, intelligent transport systems, which monitor traffic flows and direct drivers accordingly, can ease congestion, reduce commuting times, lower stress levels and keep the economy moving •Over 50% of [Car] consumers would be swayed by the presence of an internet-capable device * •Over 50% of global vehicles sales in 2015 to be connected (either by embedded tethered or smart phone integration) •Every car to be connected in multiple manners by 2025 Top Ten Connected Applications in 2020 – GSMA ** (link) Application Connected Car Pay-As-You-Drive Car Insurance New Business Models for Car Usage Traffic Management Electric Vehicle Charging Clinical Remote Monitoring Assisted Living Home and Building Security Smart Meters Building Automation Value ($USb) 600 245 225 100 75 350 270 250 105 40
  • 23.
  • 24.
    The next generationof connected vehicles will create massive data which will to be processed through High Performing Backends The next generation connected vehicle journey Upcoming models will launch millions of connected vehicles Vehicles will be fully packed with sensors Sensors will create GBytes of data per vehicle per hour (big data) Millions of vehicles will be connected in parallel ... ... sending and receiving millions of messages Mobile Messaging - Connectivity Big Data Real Time Analytics Cloud Advanced Mobility
  • 25.
    The Connected Vehicle- A megatrend in the Automotive Industry which drives intelligent solutions for customers After-Sales / Diagnostics Other cars Multimedia devices Infrastructure Infotainment 25 Advanced Mobility
  • 26.
    Internet of ThingsIndustry Examples Banking Monetize Paid home care family services Retail Transport Cash replacement Paid Alerts to travellers Sensor enabled Loyalty cards Congestion charging Component predictive replacement Delivery and stock replenishment optimization Smart Cities Traffic mgmt Fleet mgmt Cash replacement solutions Healthcare Automotive Store layout optimization Pay-per-drive car rental Mobile Banking Optimized Cash management ER Bed Resource Mgmt Optimize Banking the unbanked Biometrics Extend 26 Life style monitoring Smarter Subsidies Remote ATM Management Control In-car Movies, Music, Games Dynamic Authorization Highly Automated Driving Smart Vending Machines Remote Drive-train optimization Mobility Services Pay-per-use energy Delay nonessential supply during peak loads Smart home services Delivery Lockers Store energy mgmt Remote Hospital environment Mgmt Airport Management E&U Crowd mgmt Store parking mgmt Timetable mgmt Dynamic price labels Asset mgmt Remotely control consumer devices © 2013 IBM Corporation
  • 27.
    Automotive Examples –Connected Car Tracking where cars are, how cars move in space and in relation to other Cars ! ! ! Slope aware power train optimization Flooding/Slippery risk aware Driving alert 100 Dynamic/Variable Speed Limit alert & speed control Low Bridge ! ! Signal status aware speed control going thru crossing :-) Dynamic parking space availability navigation 27 Height/load limit aware fleet driving alert & detouring Bus Passenger crowd aware bus dynamic speed management Accident/congestion aware detouring & navigation Co2 Environment pollution surveillance traffic fencing control & fleet alert © 2013 IBM Corporation
  • 28.
    IBM MessageSight • Thegrowth of mobiles, sensors and intelligent devices demands a change to how we do business • IBM MessageSight is a secure, easy to deploy appliance-based messaging server that is optimized to address the massive scale requirements of the machine to machine (m2m) and mobile use cases • Designed to sit at the edge of the enterprise and can extend your existing messaging infrastructure or be used standalone • Part of the MobileFirst family integrating with BigData and Analytics engines to provide an end to end solution
  • 29.
    IBM MessageSight: KeyMessages "IBM MessageSight sits on the edge of the enterprise, providing highly scalable connectivity to the mobile internet and your existing enterprise intranet. Message Sight extends MQ to Mobile and Internet“ MessageSight is poised to do for mobile and devices what MQ did for enterprise applications "Easy to Setup and Configure" – – For IT people, this is a "makes my job easier/makes me look better" reinforcement. – For business/money-focused constituents, its a "rapid time to value" reinforcement (I need this done now/quickly). Operational costs => direct impact on the operational costs and reduce future hidden costs uncertainty related to growth.
  • 30.
    IBM Systems ofInteraction Portfolio Complete Rapid Patterns-driven Standards-based Polyglot Flexible deployment