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Speaker: Brian Washburn
Director of Learning & Development
SightLife
Moderator: Lauren Dixon
Associate Editor
Chief Learning Officer magazine
A Vision for On-the-Job Results
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Frequently	
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#CLOwebinar
Sponsored by
	
   	
  
	
  	
  
Lauren	
  Dixon	
  
Associate	
  Editor	
  
Chief	
  Learning	
  Officer	
  magazine	
  
A Vision for On-the-Job Results
#CLOwebinar
Sponsored by
Brian Washburn	
   	
  	
  
Director of Learning & Development
SightLife
A Vision for On-the-Job Results
	
  
A Vision for On-the-Job Results:
How an Eye Bank Uses Performance-support
in Order to Restore Sight to the World
Brian Washburn
Learning and Development Director
SightLife
Seattle, WA
brian.washburn@sightlife.org
@flipchartguy
Poll: Who’s joined us today?
•  Instructional Designer
•  Facilitator
•  Team Lead
•  Department Director
•  Learning Executive
•  Something else
Chat: What is one thing you’re hoping
to take away from the next hour?
What is “performance
support”?
A non-training intervention
that helps people to do their
jobs better in their moment
of need
Chat: Using this definition, what are
some forms of performance support
you’ve actually used?
Chat: What are some scenarios in
which you could see performance
support being an appropriate
solution?
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
The first performance support
fast forward 67,000 years…
1950s
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
Google Search
YouTube Tutorials
Online Communities
User-generated Content
Play	
  video	
  here…	
  delete	
  this	
  placeholder	
  slide	
  before	
  uploading	
  to	
  On24	
  
Messaging Apps
Rakhi	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  07:00	
  AM	
  
Good	
  Morning	
  Team!	
  All	
  the	
  best	
  ,	
  have	
  a	
  great	
  day	
  
ahead!!	
  
Pooja	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  08:00	
  	
  AM	
  
Good	
  Morning	
  Mam,	
  	
  One	
  case	
  available	
  but	
  	
  COD	
  is	
  
Urosepsis	
  	
  TLC	
  18,000.	
  .	
  What	
  is	
  Uro	
  sepsis	
  ?	
  	
  
	
  
Rakhi	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  08:02	
  AM	
  
Pooja	
  ,	
  Urosepsis	
  is	
  urinary	
  tract	
  infecSon	
  with	
  	
  infecSon	
  in	
  
blood	
  stream,	
  Contra	
  indicaSon,	
  don’t	
  approach	
  the	
  
family	
  .	
  	
  
Pooja	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  08:05	
  	
  AM	
  
OK	
  Mam,	
  Thanks.	
  
Hyperlinked Documents with Clickable Table of Contents
Accessible Manuals
Emails with Embedded Instructions
Poll: Are you currently using any of
these strategies?
•  Yes
•  No
Chat: What could you envision doing
based upon some of these examples?
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
Templates
Checklists
Formatted Documents
Just-in-Time Support Graphic Organizers+
2012
2015
97	
  
96	
  
100	
   100	
  
90	
  
91	
  
92	
  
93	
  
94	
  
95	
  
96	
  
97	
  
98	
  
99	
  
100	
  
2012	
   2013	
   2014	
   2015	
  
“This meeting was a productive use of
my time”
30	
  
4	
  
0	
  
5	
  
10	
  
15	
  
20	
  
25	
  
30	
  
35	
  
Time	
  
Time Spent on Presentation Preparation
2012	
   2015	
  
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
2-ply Action Plans
Follow-up Emails
Today’s Agenda
Performance Support: A Brief History
Just-in-Time Performance Support
Graphic Organizers
Learning Boosts
Q&A
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A Vision for On-the-Job Results: How an Eye Bank Uses Performance-support in Order to Restore Sight to the World

  • 1. #CLOwebinar Sponsored by The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar Sponsored by         Speaker: Brian Washburn Director of Learning & Development SightLife Moderator: Lauren Dixon Associate Editor Chief Learning Officer magazine A Vision for On-the-Job Results
  • 3. #CLOwebinar Sponsored by         Tools You Can Use Audio Control –  A dial in number will not be provided. –  Adjust the volume by sliding the indicator in the Media Player box to the right. –  Also check your computer’s volume for external speakers or headsets.
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  • 8. #CLOwebinar Sponsored by         Lauren  Dixon   Associate  Editor   Chief  Learning  Officer  magazine   A Vision for On-the-Job Results
  • 9. #CLOwebinar Sponsored by Brian Washburn       Director of Learning & Development SightLife A Vision for On-the-Job Results  
  • 10. A Vision for On-the-Job Results: How an Eye Bank Uses Performance-support in Order to Restore Sight to the World
  • 11. Brian Washburn Learning and Development Director SightLife Seattle, WA brian.washburn@sightlife.org @flipchartguy
  • 12. Poll: Who’s joined us today? •  Instructional Designer •  Facilitator •  Team Lead •  Department Director •  Learning Executive •  Something else
  • 13. Chat: What is one thing you’re hoping to take away from the next hour?
  • 14. What is “performance support”? A non-training intervention that helps people to do their jobs better in their moment of need
  • 15. Chat: Using this definition, what are some forms of performance support you’ve actually used?
  • 16. Chat: What are some scenarios in which you could see performance support being an appropriate solution?
  • 17. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 18. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 20.
  • 22.
  • 23. 1950s
  • 24.
  • 25.
  • 26. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 31. Play  video  here…  delete  this  placeholder  slide  before  uploading  to  On24  
  • 33. Rakhi                                                                                                                                                                            07:00  AM   Good  Morning  Team!  All  the  best  ,  have  a  great  day   ahead!!   Pooja                                                                                                                                                                        08:00    AM   Good  Morning  Mam,    One  case  available  but    COD  is   Urosepsis    TLC  18,000.  .  What  is  Uro  sepsis  ?       Rakhi                                                                                                                                                                                  08:02  AM   Pooja  ,  Urosepsis  is  urinary  tract  infecSon  with    infecSon  in   blood  stream,  Contra  indicaSon,  don’t  approach  the   family  .     Pooja                                                                                                                                                                        08:05    AM   OK  Mam,  Thanks.  
  • 34. Hyperlinked Documents with Clickable Table of Contents
  • 36. Emails with Embedded Instructions
  • 37. Poll: Are you currently using any of these strategies? •  Yes •  No
  • 38. Chat: What could you envision doing based upon some of these examples?
  • 39. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 43.
  • 45. 2012
  • 46. 2015
  • 47. 97   96   100   100   90   91   92   93   94   95   96   97   98   99   100   2012   2013   2014   2015   “This meeting was a productive use of my time”
  • 48. 30   4   0   5   10   15   20   25   30   35   Time   Time Spent on Presentation Preparation 2012   2015  
  • 49. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 52. Today’s Agenda Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A
  • 53. #CLOwebinar Sponsored by Please complete the webinar evaluation.
  • 54. #CLOwebinar Sponsored by         Register for the next webinar! How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s July 19, 2016 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at events.clomedia.com/webinars OR click the icon on the widget bar!