1. Group Exercise Worksheet For Organization Diagnosis & Problem-Solving & Decision-Making Shinichiro Kawaguchi, Ph.D.

2. Organization Level Survey-1 : Mission.Vision and Goals/Objectives 1.Vision & Value 2.Mission 3.Business Goals/Objectives (long/Medium term business plan) 4.Business Goals/Objectives (Short term business plan)

3. Organization Level Survey2 : SWOT Analysis 1.Strong points 2.Weak points 3.Opportunity 4.Threat

4. Organization Level Survey3 : NEEDS Analysis 1.Present/Actual Needs 2.Present/Potential Needs 3.Future/Actual Needs 4.Future/Potential Needs

5. Input & Output Conversion Process Feedback Relation Map Internal Clients/Market External Organization External Organization Level Survey-4 : Relation Map

6. Organization Analysis & Improvement Worksheet Organization Level Survey-5 : Organization Analysis & Improvement Worksheet Process which Influence the Gap Organizational Improvement Action Cause of Gap Impact of Gap Gap Actual Performance Desired Performance Organization Goals/ Objectives Business Goals/Objective: Business Unit :

7. Input & Output Conversion Process Feedback Process Map Internal External Process Level Survey-1 : Process Map

8. Process Analysis & Improvement Worksheet Process Level Survey-2 : Process Analysis & Improvement Worksheet Job which Influence the Gap Process Improvement Action Cause of Gap Impact of Gap Gap Actual Performance Desired Performance Process Goals/ Objectives Organization Goals/Objective: Process Unit :

9. Job Level Survey-1 : Role/Responsibility Matrix Role/Responsibility Matrix Person in Charge: Item/Goal Person in Charge: Item/Goal Person in Charge: Item/Goal Person in Charge: Item/Goal Role/Responsibility of Workplace/Group Section/Group: Process goals/objectives : Job Unit :

10. Job Level Survey-2 : Training Skill Map in line with Core Process / Core Technology Input Output Process#1 Process#3 Process#2 Criteria#1 Skills#1 Criteria#1 Skills#1 Criteria#1 Skills#1

11. FISH BORN DIAGRAM

12. Systematic diagram

13. Solution Matrix Best Solution : . Impact of best solution: . Goals/objectives: . . Target Level : . Current Level : . Gap : . Desired outcome 4) 3) 2) 1) Reason of priority No.1 P. Criteria for optional solutions List of optional solution

14. SWOT Synthesis Long-Term Solution : . Medium-Term Solution : . Short-Term Solution : . TW Solutions OW Solutions ST Solutions SO Solutions

15. NEEDS Synthesis Long-Term Solution : . Medium-Term Solution : . Short-Term Solution : . ( low-risk & low return) ( low-risk & medium return) ( medium-Risk & medium Return) ( high-risk & high return) Potential/Present Solutions Actual/Present Solutions Potential/Future Solutions Actual/Future Solutions

16. Individual Objectives-Setting & Appraisal for Performance Worksheet Sec/Dep : . Business goals/Objectives : . Person in Charge : . Organization goals/Objectives : . Approval : . Process goals/objectives : . Date : . Job goals/objectives : . 1,2,3,4 1,2,3 Average 1,2,3,4 1,2,3 1,2,3,4 1,2,3 Goals Items Score Cause of result Content of Result Degree of achievement Degree of difficulty Objectives Role Total Performance = Appraised by direct superior Total Performance = Performance = Appraised by 2 nd appraisal Self-Appraisal

17. Individual Objectives-Setting & Appraisal for Attitude Worksheet Sec/Dep : . Business goals/Objectives : . Person in Charge : . Organization goals/Objectives : . Approval : . Process goals/objectives : . Date : . Job goals/objectives : . 1,2,3,4 1,2,3,4 1,2,3 Total 1,2,3,4 1,2,3 1,2,3,4 1,2,3 Goals Items Score weight Degree of achievement Content of result Degree of difficulty Objectives Dimension Attitude = Appraised by direct superior Attitude = Attitude = Appraised by 2 nd appraisal Self-Appraisal

18. Performance Agreement Worksheet(1) Approval : Target completion date : Agreed Action : Capability ( Competence/Competency) : Performance Measures/Criteria : Group or Individual Goals/Objectives : Work Plan Job Goals/Objectives : Priority : Process Goals/Objectives : Main Role : Organization Goals/Objectives : Person in Charge : Business Goals/Objectives : Dep./Sec.: Performance Plan

19. Performance Agreement Worksheet (2) Training Course (external training) : Training Course (in-house training) : Personal Development Plan

20. Strategy Road Map by NEEDS Synthesis High Return Short-term Medium-term Long-term Actual/Present Actual/Future Potential/Future Potential/Present ● ● ● ● ● ● ● ● ● L-Risk & L-Return L-Value added L-Risk & M-Return M-Value added M-Risk & M-Return L-Value added H-Risk & H-Return H-Value added

21. Business Process Strategy Formation by Business System S W S W S W S W S W S W S W S W S W S W S W S W S W S W Strong point and Weak point of comp. Strong point and Weak point of ours Future Strategy , considering strong point and Weak point