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1. CQE EXAM
PREPARATION COURSE
Part 1
Management and Leadership
By :
Eng : Hosam Abd El-Galeil

2. Chapter 1 A. Quality Philosophies and Foundations
Chapter 2 B. The Quality Management System
Chapter 3 C. ASQ Code of Ethics for Professional Conduct
Chapter 4 D. Leadership Principles and Techniques
Chapter 5 E. Facilitation Principles and Techniques
Chapter 6 F. Communication Skills
Chapter 7 G. Customer Relations
Chapter 8 H. Supplier Management
Chapter 9 I. Overcoming Barriers to Quality Improvement
Content

3. Objective :
Chapter 3
C. ASQ Code of Ethics for Professional Conduct
Evaluate (Evaluation Level)
Make judgments about the value of proposed ideas, solutions, etc., by
comparing the proposal to specific criteria or standards.
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4. Fundamental Principles
Members and certification holders are required to observe the tenets set forth below:
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5. Continued
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6. Ethical Dilemmas
A case in point is the ongoing need for guidelines governing ethical behavior in the
application of computers, e-commerce, e-business, and other new technologies.
Some of the issues demanding critical attention are:
1. Misusing employers’ computers for personal gain or pleasure
2. Destroying others’ property (for example, injecting a virus, wiping out files, and
so on)
3. Using or condoning the use of computers for fraudulent activities
4. Violating individual and company rights to privacy and confidentiality
5. Omitting safeguards that protect users
6. Infringing on copyrights and trademarks
7. Failing to maintain a sufficient level of accuracy and completeness implied when
data is collected and stored in computer databases
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7. 8. Failing to make critical information known to appropriate decision makers in time to
prevent a negative outcome
9. Failing to capture, manage, and make available critical knowledge to those who need it
10. Failing to upgrade computer technology
11. Managing retrieval of data files from old or different software programs/versions
12. Dealing with global employees, businesses, and markets
13. Dealing with legal requirements (including safety and environmental regulations) of
different governmental groups across geographic boundaries
14. Ensuring the usage quality of the new technology itself, and ensuring that people are
trained to use the new technology
Some of the issues demanding critical attention are:
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8. Some of the more common sets of rules and regulations are:
OSHA, Labor (Randall’s Practical Guide to ISO 9000 provides a more comprehensive list)
29 CFR 1910.95 Occupational Noise Exposure (Ear Protection)
29 CFR 1910.120 Hazardous Waste Operations and Emergency Response
29 CFR 1910.132 Personnel Protective Equipment
29 CFR 1910.133 Eye and Face Protection
29 CFR 1910.147 The Control of Hazardous Energy (Lockout/Tagout)
29 CFR 1910.1200 Hazard Communication
Another area of concern to the engineer is the
Occupational Safety and Health Administration (OSHA)
Both federal-level agencies and state-level agencies monitor organizations to
ensure compliance with the respective rules and regulations.
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9. Engineers also are finding themselves involved with issues
usually handled by management, such as interviewing
potential new employees for the organization.
Some items that the interviewers must be aware of include:
Ask only job-related questions
Do not ask about age, race, national origin, marital status, or religion
Focus on the competencies and skills for the job in question
Avoid any small talk that is not related to the job
Without the proper training, engineers could be
putting themselves and their employers at great risk
for lawsuits by asking inappropriate questions.
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10. C Q E Exam Prep. Course
STUDY GROUP
www.facebook.com/groups/1458356601047218/

11. www.facebook.com/ASQCQE
www.youtube.com/QualityInitiative