Downloaded 446 times
![3
Required Features of ATHENA Co., Ltd in submitting Internship Report
With a desire to contributing to the future success of interns, ATHENA requests each intern to
attach following information in the internship report:
1. A next page filled with comments of the supervisor on my performance.
2. A video uploaded to https://www.youtube.com showing my introduction to and
comments on working environment of ATHENA.
3. A video uploaded to https://www.youtube.com showing my experience after the
internship.
4. A soft copy of this report uploaded to http://www.slideshare.net/.
5. An internship diary provided by ATHENA.
6. Three questionnaires provided by ATHENA to test my skills.
This is the introduction and comments video on youtube:
https://www.youtube.com/watch?v=7AiJQ_gfbX0.
This is the experience video on youtube:
https://www.youtube.com/watch?v=rCpScTyJPeA
This is the soft copy of this report on slideshare:
[Included in the hard copy of this report]
The internship diary and questionnaires will be attach in the part of Appendices and
supplementary material.](https://image.slidesharecdn.com/internshipreport-140424194445-phpapp02/75/Internship-Report-3-2048.jpg)
More Related Content
![Marwa_CV_update[4]](https://cdn.slidesharecdn.com/ss_thumbnails/2d3531ba-b863-424f-91fc-b52dc04da322-161203154131-thumbnail.jpg?width=640&height=640&fit=bounds)
Internship Report
- 1. 1 NATIONAL UNIVERSITY OFHO CHI MINH CITY INTERNATIONAL UNIVERSITY INTERNSHIP REPORT HR MANAGEMENT ATHENA Co., Ltd Ho Ngoc Dang – BAIU09199 Supervisor: Nguyen Khanh Minh – HR Manager Internship duration: 17th Feb – 18th Apr 33 Working Days Supervisor
- 2. 2 Acknowledgement Writing this reportafter 33 days interning as an official staff in HR Management Department at ATHENA Co., Ltd, I was thankful and lucky having an opportunity to work in an active, friendly, as well as challenging environment. I want to express my gratitude to everyone who helped me to accomplish my internship. First of all, I thank to the School of Business Administration for providing me with useful knowledge that can be applied on practical tasks at ATHENA. Secondly, I am greatly indebted to Ms. Minh and Mr. Thang of ATHENA for their devotion and thoroughness in supervising me during the internship. They were not only my bosses but also my mentors. In addition, I send my thankfulness to my colleagues, especially people in my recruitment team such as Ms. Yen, Ms. Hong, Mr. Thuyen, Mr. Long, Mr. Thanh, and Mr. Anh. Finally, I must give my parents and sister special thanks for supporting and encouraging me to complete the internship and myself as well.
- 3. 3 Required Features ofATHENA Co., Ltd in submitting Internship Report With a desire to contributing to the future success of interns, ATHENA requests each intern to attach following information in the internship report: 1. A next page filled with comments of the supervisor on my performance. 2. A video uploaded to https://www.youtube.com showing my introduction to and comments on working environment of ATHENA. 3. A video uploaded to https://www.youtube.com showing my experience after the internship. 4. A soft copy of this report uploaded to http://www.slideshare.net/. 5. An internship diary provided by ATHENA. 6. Three questionnaires provided by ATHENA to test my skills. This is the introduction and comments video on youtube: https://www.youtube.com/watch?v=7AiJQ_gfbX0. This is the experience video on youtube: https://www.youtube.com/watch?v=rCpScTyJPeA This is the soft copy of this report on slideshare: [Included in the hard copy of this report] The internship diary and questionnaires will be attach in the part of Appendices and supplementary material.
- 4. 4 COMMENTS OF THESUPERVISOR ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… …………………………………………………………………………………………………
- 5. 5 Contents I. Description ofATHENA Co., Ltd……………………………………………...06 II. Internship Activities…………………………………………………………….09 III. Suggestions for the Thesis Topic……………………………………………….11 IV. Assessment of the Internship…………………………………………………...12 V. Conclusion……………………………………………………………………….14 Labor Feedback from Company …………………………………………………………15 Appendices, supplementary material and references…………………………………….17
- 6. 6 I. Description ofATHENA Co., Ltd ATHENA Co., Ltd is a professional education center providing network administration, network security, and online marketing training services, as well as online marketing solution and human resource solution services. ATHENA was founded in 2004 by Mr. Vo Do Thang, who has been the general director until now, with the desire to contribute to the development of information technology industry and turn it into the key sector in the economy of Vietnam. The main office of ATHENA is located in 2 Bis Dinh Tien Hoang Street, Da Kao Ward, District 1. This office is the place where the general director and the HR/marketing manager are working and meeting with clients. Besides that, ATHENA sets up a branch in 92 Nguyen Dinh Chieu Street, Da Kao Ward, District 1 in order to serve the training services, online marketing solution services, and human resource solution services. ATHENA has three official website: www.athena.edu.vn, www.athena.com.vn, and www.athenavn.com. Customers who take network administration, network security, and online marketing training courses can contact via email address daotao@athenavn.com. Meanwhile, customers using online marketing and human resource solution services could mail to marketing@athenavn.com and thangvd@athenavn.com. These above details are the brief introduction to ATHENA Co., Ltd. In the following sections, the customers and services that the company offer to them will be specified, and the organization structure as well as the responsibility of each functions in ATHENA will be described. 1. Services ATHENA specializes in three major types of service: training, online marketing solution, and human resource solution. - Training services of ATHENA cover network administration, network security, and online marketing area. Customers of network administrator and security training courses are IT students who seek for more career opportunities or anyone that want to participate in network administration and security business. Similarly, online marketing training courses are aimed at people interested in doing online business. - ATHENA also provides small and medium enterprises with online marketing solution. Customers are offered comprehensive online marketing strategies such as
- 7. 7 email marketing, socialnetwork marketing, video marketing, and SEO, etc., in order to bring their brands, images, products, and services to their consumers. - Among other services, human resource solution is the newest service of ATHENA. It focuses on recruitment and recruitment training. In this sector, ATHENA also operates as a middleman between graduates/candidates and employers. 2. Organization structure The size of the company is small so that the organization structure is not complex. There are five main positions: general director, marketing/HR manager, technical manager, and lecturers. Figure 1. Organization Structure - General director: controls all the activities of ATHENA. He is also an online marketing lecturer and network administration/security lecturer. He participates in every functions to make the whole organization working sufficiently. - Marketing/HR manager: is responsible for managing marketing and HR department. Her role is to plan marketing strategies and HR projects with the general director and to ensure marketing and HR department serve customers efficiently. - Technical manager: manages the IT system of the company and support lecturers as well as HR department in HR solution services. - Online marketing and network administration/security lecturers: are responsible for training services. They will participate in online marketing and human resource solution services when needed.
- 8. 8 Beside, ATHENA usesinterns as the major staff in marketing and HR department. However, the performance of interns in marketing and HR department are quite good due to the professional training before and the appropriate management during the point they do tasks in those sections.
- 9. 9 II. Internship Activities Throughoutthe internship period, I was assigned to do tasks in HR department, marketing department, to support the technical manager, and even to tutor a customer of online marketing training services. In addition, I had chances to attend free online marketing courses. 1. HR Department My major task during the internship was to work as a vice manager of HR department. I was assigned to this role because of the good working effort and attitude after 2 weeks of doing basic tasks in marketing department, which is mentioned in the section 2, like all of interns at ATHENA. As a vice manager of HR department, I was supposed to manage IT students interning at ATHENA, assess their performance by checking reporting email as well as internship diary, and notify to the HR manager. In the early period, this job is very hard because the number of IT interns are very large. Aside from that, no officer was responsible for evaluating their efforts before me. Despite difficulties, I succeed in managing IT interns and assess their performance by using shared email, google docs and forming a group of HR interns to do that. Moreover, I supported the general director to turn his plan into actual HR solution services. My missions were to establish, manage a HR team, which was responsible for contacting to employers and recruiting employees, and also participate in these jobs. More specific, I recruited interns in HR department to attend the HR team. Next, I assigned each member to take appropriate position and discuss with them about the steps and methods to approach employers and recruit employees. After that, we decided to search for employers’ information on recruiting websites, newspapers, magazines, and television, then contact to them via email and phone call. When employers accepted our offer, we would create lists of criteria from their working requirements and recruit employees based on these lists. The sources of candidates were collected from recruitment websites, newspapers, magazines and database of ATHENA. In the recruitment process, we recorded interviews of candidates to store their information in the database of ATHENA for further accession. Technical skills of candidates were evaluated by the general director through direct tests on ATHENA’s servers. I sent CVs,
- 10. 10 evaluation, and testingresults of candidates that meet working requirements to employers. Finally, I continued to receive feedbacks from these companies and keep in touch with them. Unlike the task to manage IT interns, some members left at the critical point of this project, everything still has run smoothly because we prepared carefully at the beginning and planned for replacement though. 2. Marketing Department As mentioned above, the basic jobs I did before joining HR department belonged to marketing department. In a short duration of the internship, I spent my efforts in creating blogspot, wordpress, online open cart, fanpage on facebook, posting advertisement on website, forums, hunting, filtering, and sending marketing email to introduce training courses off ATHENA to potential clients. Although my major is business management and HR management, these tasks attracted me more than I expected. A reason of this was the free online marketing class I took at ATHENA. It give me the basic understanding of exactly what and how I need to do in actual work. 3. Assisting Technical Manager Surprisingly, the technical manager asked me to help him control the dedicated mail server of ATHENA. This job was quite simple. I just needed to open the remote desktop connection of Windows OS, then logged in with the account given by the technical manager to gain the access to the server. After that, my task was to create/delete dedicated mail address for interns/customers, and to remove junk files. This job may not be related to my major, I learnt a few experience from that. After the internship, I realize that ATHENA Co., Ltd has two problems that are necessary to be improved. The first one is the motivation of employees. The second one is the balance between the image customers expect based on marketing strategies of ATHENA and the image impressing customers when they experience services of ATHENA.
- 11. 11 III. Suggestion forthe Thesis Topic According to above problems, the thesis is able to follow two directions. The first direction is “ATHENA Employees’ Motivation: Reality and Solution”. I think of this thesis topic because, as I observed, parts of interns and employees at ATHENA were not motivated when working. The major of this type are interns and employees in marketing department, while people in HR management show much better attitude and motivation. Therefore, it is essential to investigate what make the differences between employees in the same environment and how to exterminate negative effects on employees’ motivation. The second direction is “The relationship between customers’ expectation and experience at ATHENA”. ATHENA focuses on online marketing deeply so that it is well-known among students, who are the potential customers of training services, and IT enterprises. ATHENA is trying to create a professional and reliable organization. In fact, ATHENA is successful somehow. However, ATHENA is unable to maintain such a good image when customers truly experience ATHENA services. It is not only about the quality of these services, because ATHENA has great lecturers and managers, but also the appearance of facilities. Therefore, there is a need to find out how the differences between customers’ expectation and experience affect customers’ satisfaction and impression on ATHENA.
- 12. 12 IV. Assessment ofthe Internship During the internship in HR department of ATHENA Co., Ltd, I had golden opportunities to work as an actual employee in an active, friendly, and challenging environment with supportive advisor and enthusiastic collaborations. Taking jobs in HR department, marketing department, and assisting the technical manager, I was compulsory to interact with various personalities and working styles of many different people such as the official staff, the colleagues, the bosses, the lecturers, the customers studying at ATHENA, and clients from other enterprises so that I gained many benefits. The first one is the communication skill, which used to be one of my weakness. Now, I am more confident when interacting with unfamiliar people. I also learnt how to make customers comfortable when receive their phone call. The second one is the knowledge of online marketing. My major is, as said before, business management and human resource management so I did not understand much of online marketing features, concepts, and tools. After the internship period, I can create websites to market my own business and start an attractive store to sell my products or services. I even know the way to find out email address of potential customers, verify email’s status, and send a great numbers of marketing email without flagging as a spammer. The third advantage I take from this internship is the method to encourage and convince others. It is much easier to encourage and convince people to do something if we can indicate what they are able to earn from doing that. The fourth qualification that I gain is the vast experience of human resource in general and recruitment process in more specific. From now on, I am confident to take a management positions in challenging SMEs as well as to participate in complex recruitment projects in big organizations. I also realize the most important things that candidates need to express in order to impress employers. Finally, I am likely to be familiar to the pressure and stress while assigning in many tasks at the same time. This ability is very necessary if I want to become a top officer at big enterprise in the future. The theoretical classroom knowledge has changed my understandings and critical thinking while the internship experience has changed my working attitude and self-confidence. The realistic working experience affected me more deeply than the university’s theory did.
- 13. 13 However, without classroomunderstandings, effects of the working experience on my ability will decrease significantly.
- 14. 14 V. Conclusion In brief,this report is an overview of the operation of ATHENA Co., Ltd and my account of main activities carried out during the internship at ATHENA. This company is a professional education center providing network administration, network security, and online marketing training services, as well as online marketing solution and human resource solution services. All of the benefits and qualifications I gained while interning here were introduced in the previous part. The only lesson I want to add is that “To be successful in any organizations, we must understand company’s product, services, and culture”.
- 15. 15 VIETNAM NATIONAL UNIVERSITY– HCMC INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS LABOUR MARKET’S FEEDBACK Contact name: ............................................................................................... Phone: .......................................... Email:...................................................... Company: .................................... We appreciate your feedbacks by answering each item to: (1) Improve the quality of graduates from School of Business of International University (2) Assess the Business Administration Programs. These items are ranged from 1 (absolutely disagree) to 5 (absolutely agree). Please choose one response for each item. Please answer all of the items. -------------------------------- 1. The number of IU graduates working in your company:....................................................... 2. The following statements are what stated in the School of Business’ mission. Do you agree with those? Business Administration program 1 2 3 4 5 1. Students of the School of Business – The International University (IU) receive a solid grounding in traditional liberal arts courses along with their study in basic. 2. Students of the School of Business – The International University (IU) receive the advanced business concepts and practice. 3. Students gain team working skills, conduct independent researches, complete internships at companies, develop leadership skills through a multitude of school activities and learn how to manage their future careers. 4. The School of Business provides instructions and experiences to develop essential business skills that will enable our graduating students to pursue a meaningful career and make a positive contribution to society. 3. Please evaluate the performance of IU graduates at your company/department The graduate’s performance 1 2 3 4 5 1. An ability to apply professional knowledge in practice 2. An ability to plan, organize and manage a business project 3. An ability in problem solving 4. Initiative-taking Date …………...
- 16. 16 5. An abilityto function effectively on teams 6. Sound professional ethics and responsibility 7. An ability to communicate effectively 8. An ability to engage in continuing professional development 9. Independence in work 10. Amicable relations with others 11. Learn quickly from work 4. Are our graduates adequately prepared or do they require additional training on the job? Yes, the graduastes are adequately prepared for the job. But they are very new employee so need some more skills for the job. .............................................................................................. ...................................................................................................................................................... ...................................................................................................................................................... 5. What improvements could be implemented in the university to better meet the employer/industry/business needs? They need more field trips to know how the job in the industry. ................................................ ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... 6. What are the new skills or future requirements of your employees? Communication, computer skills need to be required............................................................................................... .................................................................................................................................................................................. .................................................................................................................................................................................. .................................................................................................................................................................................. 7. Other comments: .................................................................................................................................................................................. .................................................................................................................................................................................. .................................................................................................................................................................................. .................................................................................................................................................................................. Thank you for your co-operation
- 17. 17 Appendices, supplementary materialand references https://docs.google.com/spreadsheet/ccc?key=0AkylVBNj8U5_dFhxbVcwdWx2R21IZU91 UkNtSEdJYmc&usp=drive_web https://docs.google.com/spreadsheet/ccc?key=0AmQsUHqBnEfKdDN4eHJrV21MWTF0QV VDUzVfOW5jVWc&usp=drive_web After this page, I attach one internship diary and three questionnaires due to the requirements of ATHENA Co., Ltd.