This internship with Pilot Flying J's Human Resource department provided exposure to various areas of the company over 10 weeks. The objectives included shadowing leaders in the Learning and Development department, creating an online learning module in Adobe Connect, and conducting a group project to improve customer obsession. Time was spent assisting different departments including Marketing, Food Service, and Finance. The internship experience enhanced the intern's knowledge of human resource functions like training implementation and organizational development.

1. Internship in Human
Resource
Management
Pilot Flying J

2. Department
• Learning and Development
• Time in various other departments in
the company

3. Internship Objectives
• Shadow in Different Areas of PFJ
• “Discover” other departments in the corporation,
including other Human Resource areas
• Create a Learning Module
• Adobe Connect
• Research Best Practices
• Tips and Techniques
• Take the Team through the Module
• Group Project
• Customer Obsession
• Learning and Development Enhancements

4. Shadowing in L&D
• Senior Manager, Learning &
Development: Allison Cornish
• Manager of Learning &
Development: Jaymi Damron
• Operations Learning &
Development Manager: Scott
Garris
• Learning & Development
Specialist: Jennifer Scarbrough
• Learning and Development
Coordinator: Devon Alley
• Learning & Development
Assistant: Dena Wright

5. • Adobe Connect Online
Learning
• How to Guide
• Delivered to the L&D
Department
Department Project

6. Group
Project/Presentation
Tasked with improving PFJ’s culture of Customer
Obsession:
•Larger group divide into smaller groups
•Learning and Development Enhancements
• Relationship Based Learning Program
• Increased Customer Obsession Training
• Present 7/31/15

7. Other Activities
• Mountain Challenge
• Crazy Dash
• Volunteer Days

8. Time spent in each
Department
• HR Learning and Development
• Other PFJ Departments
• Marketing
• Food Service
• Fuel
• TIME (Operations)
• Payroll
• HR Employee Services
• Facility Maintenance
• Finance/Business Intelligence
• POS Lab
• Zone HR Managers
• Purchasing
• Internal Audit
• Sales/Acct/AP/Misc. Income
• Help Desk

9. Benefits of Internship
• Increased Knowledge
• Learning and Development
• Content Design
• Online Learning
• Training Coordination
• Other Departments of HR
• What it is like to work in a corporate setting
• Exposure
• Decide which branch of HR I would like to go into
• Advice from those currently in the field
• Networking
• With leaders in the company
• Others in the HR field
• Relationships that will continue throughout my career

10. Competencies Provided by
HRM Curriculum used in
Intern Experience
• Training Implementation
• Talent Management
• Job Analysis
• Organizational Behavior and Development
• The use of Strategic Human Resources and Staffing

11. Summary of Internship
• 10 week Full Time Internship (May 27-July 31)
• Learning & Development Department of Pilot Flying J
• Time spent: Shadowing and Assisting, Completing a
department project, completing a group project, and
learning about other departments in PFJ
• Throughout this experience I have learned there are a
lot of branches on the HR tree that work together
• A combination of exposure to content design, online
learning, operations training, classroom training, and
training coordination has taught me that L&D is a
branch that I could see myself being a part of.