US Chamber of Commerce - Institute of Management Winter 2012

1. Volunteer Management
Holly Duckworth, CAE, CMP
Leadership Solutions International
#IOMeducates

2. W H AT D O Y O U B E L I E V E A B O U T Y O U R
CURRENT VOLUNTEER PROGRAM?

5. Fear

6. Doubt

7. Lack

8. What
Does
It
Take
To
Keep
Your
Organization
Alive?
Faith
Courage
Abundance

10. What do you need out of our time together?

11. VOLUNTEER
MANAGEMENT
• Developing volunteer
leadership
• Implement successful
strategies to recruit
leadership
• Build a volunteer structure
for future leaders to
emerge

12. @hduckworth

13. Why
Volunteer?
•
•
Why
do
people
volunteer?
Why
do
we
need
volunteers?
#IOMeducates

14. What
Are
The
Benefits
of
Volunteering?

15. @hduckworth

16. Volunteerism
&
the
Dating
Game:

17. Volunteer
Management
Life
Cycle
•
•
•
•
•
Planning
Recruiting
Training
Managing
Evaluating
#IOMeducates

18. Planning
•
•
•
•
Define
Your
Mission
Assess
Your
Organization
Develop
Your
Volunteer
Program
Describe
Volunteer
Positions
#IOMeducates

19. Mission
• Organization
and
individual
relevance
#IOMeducates

20. Mission
Statements
• “To
promote
business,
enhance
economic
and
community
development,
and
serve
as
a
catalyst
for
improving
the
overall
quality
of
life
in
the
community
and
region.
”
• “Is
dedicated
to
shaping
policy
and
events,
so
that
decisions
by
business
and
government
result
in
an
improved
____
economy
and
quality
of
life.”
#IOMeducates

21. Assess
Your
Organization
• Map
out
your
current
volunteer
structure
#IOMeducates

22. Volunteer Leadership Structure
Governance
Committee*
SHRM® Board
Membership
Advisory Council
!
Regional
Councils
Members
State
Councils
Special Expertise Panels
• Ethics/Corporate Social Responsibility
& Sustainability
• Global
•HR Disciplines
•Labor Relations
•Technology & HR Management
•Workplace Diversity
Local
Chapters
Staff Support
*Governance Committee approves appointment of members to special expertise panels.
As of March 2012
©SHRM 2007

23. #IOMeducates

24. What
traits
do
you
want
in
a
volunteer?

26. PERSONAL
SKILLS
∗
∗
∗
∗
∗
∗
∗
Leadership
Strategic
Thinking
Communication
Influence
Loyalty
Business
Acumen
Financial
Skills

27. COLLECTIVE
SKILLS
∗
∗
∗
∗
∗
∗
Association
Experience
Diversity
–
reflects
membership
Global
Mindset
(if
applicable)
Financial
Expertise
Governance
Strategic
Planning

28. Create
Your
Volunteer
Opportunities
#IOMeducates

29. HOW DO YOU WRITE A VOLUNTEER
JOB DESCRIPTION?

30. Example
of
Descriptions
#IOMeducates

31. Position
Description
•
•
•
•
•
•
•
•
•
Position
title
Purpose
of
position
Volunteer’s
responsibilities/tasks
Outcomes/goals
(success
measures)
Training
and
support
plan
Reporting
Time
commitment
Qualifications
needed
Benefit
#IOMeducates

32. How
do
you
Recruit?
#IOMeducates

34. IN DIRECT
ASK
Volunteer:
Hi
Sarah,
I
have
this
project
coming
up
for
GMN
it’s
kinda
big
and
I
could
use
some
help
do
you
think
you
could
help
me?
!
Potential
Volunteer:
Well,
up
no
you
see
I’m
kinda
busy
with
work
and
family
so
I
don’t
have
time
to
give
right
now.

35. DIRECT ASK
Volunteer:
I
am
working
to
produce
the
October
GMN
education
program
we
are
planning
the
event
for
October
10th
from
9am
–
Noon.
I
know
you
have
a
talent
for
creating
marketing
flyers
do
you
think
you
would
be
able
to
help
us
create
this
one
flyer?
!
Potential
Volunteer:
I
am
really
busy
and
I
think
I
could
fit
in
this
small
project
for
you
the
week
of
September
1st.
Could
that
work
for
you?

36. Ask:
Do
NOT
∗
∗
∗
∗
Send
ONLY
an
email
Ask
in
a
Newsletter
Beg
Force
or
Coerce

38. Recruit(with(Video(
@hduckworth((

39. THE ART OF ASKING

40. Technology
@hduckworth

41. Communication
Intimacy
#IOMeducates

42. RECRUITMENT IDEAS:
• Volunteer Fair
• Virtual Volunteerism
• Job board
• Volunteer Manager
• Use of President Elect, to recruit to their team
• Track skills of your members
• Offer Leadership Training
• Tell your own Testimonials about why and how you volunteer (web, newsletter,
in person)

43. Selecting
Volunteers
• What
are
the
traits
you
need
for
the
position?
–
–
–
–
–
–
Leadership
skills
Connection
to
the
cause
Attitude
Desire
to
serve
Leadership
skills
Sense
of
humor
#IOMeducates

44. Training
•
•
•
•
Orientation
Materials
Mentors
Ongoing
Development
#IOMeducates

45. @hduckw
orth

46. Orientation
#IOMeducates

47. Materials
#IOMeducates

48. Mentors
#IOMeducates

49. Volunteer
vs.
Employee
∗ It’s
more
than
the
difference
between
simply
a
pay
check
and
no
pay
check.
∗ Are
you
teaching
your
volunteers
this
when
they
work
with
other
volunteers?
@hduckworth

50. Managing
Volunteers
•
•
•
•
Line
of
communications
Volunteer
support
Volunteer
recognition
Volunteer
risks
#IOMeducates

51. V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F
S O M E T H I N G L A R G E R T H A N T H E M S E LV E S

52. Volunteer
Support
•
•
•
•
Tools
and
resources
Strategic
insight
and
oversight
Connections
and
reflections
Time
#IOMeducates

53. W E H AV E A L O T
IN COMMON

54. NEXT
G E N E R AT I O N
VOLUNTEERS

55. Micro-­‐Volunteering
• Put
simply,
it's
volunteering
that
you
can
do
in
small
bits
of
time
-­‐
from
5
minutes
to
2
hours.
It's
high-­‐impact,
high-­‐efficiency
do-­‐gooding
• Bite-­‐sized
• Crowd-­‐sourced
• www.sparked.com
#IOMeducates

57. @hduckworth

58. Evaluation
• Measures
of
Success
– Program
– Position
– Person
#IOMeducates

59. 7 TIPS ON SUCCESSFUL
VOLUNTEERISM
• Work on a cause that means something to you
• Consider sills you have to offer
• Do you want to learn something new
• Combine goals
• Don’t over commit
• Think family
• I never thought of that vs. that will never work

60. Succession
Planning
#IOMeducates

61. Appreciation

64. Secret
Millionaire
@hduckworth

65. VOLUNTEER
MANAGEMENT
• Developing volunteer
leadership
• Implement successful
strategies to recruit
leadership
• Build a volunteer structure
for future leaders to
emerge

66. Thank
You!

67. #IOMeducates