SlideShare a Scribd company logo
1 of 45
Download to read offline
Media Concepts
Media
 Media exists primarily to deliver entertainment,
information and advertisements to a vast
audience
 Media should be thought of as both carriers
and delivery systems
 It is important to know that consumers have
specialized needs that media can meet
Media Vs Vehicles
 A medium refers to a class of carriers such as
television, newspapers, magazines, etc
 A vehicle is an individual carrier within a
medium
– The News is a carrier within the newspaper group
Classes of Media
 Mass Media (newspapers,magazines,radio,television)
– Such media are able to deliver to large audiences at relatively low cost
– Varied contents – attracted to different kind of audiences
 Traditional Vs Nontraditional media
– Media that have been traditionally used for reaching mass audiences
(newspapers, magazines,radio,TV and outdoor)- Traditional mediums
– Almost any innovative way of delivering ad messages to consumers is
considered a nontraditional medium (SMS, CDs etc.)
 Cybermedia
– “Cybermeida” are media that require a computer
and all the computer related communications fall
under this definition
Classes of Media
Which Media Do We Use, Why Or
Why Not ?
• Mass Reach
• Audio-visual appeal
• Appeals to senses
• Emotional
• Afinity
• Targetable by program/content
selection
• Demonstration
• Credible/prestigious
• High awareness
• Low CPM
• Impact
• Creates desire
Pros Cons
 High out-of-pocket cost
 Limited target audience
selectivity
 Long lead time
 Clutter - Switching off
Television
• Targetability
• Frequency
• Portability
• Personal
• Economical for local markets
• Short lead times
• Community involvement
• Strong promotional vehicle
• Low cost of entry
Pros Cons
• No visual
• Background medium
• Expensive reach builder
Radio
Which Media Do We Use, Why Or
Why Not ?
 Immediate high reach
potential
 National/local flexibility
 Short lead time
 Timely/newsworthy
environment
 Shopping/retail
environment
 Special interest
targetability
Pros Cons
 High out-of-pocket cost
 Short issue life
 Passive medium
 Non targeted readership
 Inferior reproduction
quality
 High clutter
Newspaper
s
Which Media Do We Use, Why Or
Why Not ?
Steps in a Media Campaign
 Define objectives.
 Nail down your strategy.
 Consider all options available.
 Gather and analyze research.
 Negotiate with suppliers.
 Execute/book.
 Campaign maintenance.
 Post buy analysis.
Because they establish the criteria
for evaluating the media plan
Why Are Media Objectives So
Important?
Media Strategies
 Evolve from media objectives and
describe how they will be accomplished
 Reflect specific course of action to be
taken
 A matter of evaluating different media
types and mixes to determine best way to
achieve objectives within given budget
Media Strategies Should Include
Four Elements
 Element One Broad selection of media to be used and
rationale for their choice
 Element Two Specific use of media to be used (e.g. TV
dayparts, magazine categories) and
selection rationale
 Element Three Rationale for each vehicle’s use including
quantitative and qualitative analysis
 Element Four Description of scheduling including when,
where and at what levels
–
Media Planning
“The process of designing a course of action that
shows how advertising time and space will be used
to contribute to the achievement of marketing
objectives.”
RATINGS (Rating Points)
 A rating is the percentage of individuals or homes
exposed to an advertising medium
 e.g. “Mera Saain” has a rating of 3%.
RATINGS
PROGRAM A PROGRAM B PROGRAM C
RATINGS
 PROGRAME A = RATING OF 40%
 PROGRAME B = RATING OF 20%
 PROGRAME C = RATING OF 20%
SHARE
 % AGE WHICH A PARTICULAR PROGRAME OR
CHANNEL HAS OF THE TOTAL LISTENING AND
VIEWING AUDIENCE
SHARE
PROGRAM A PROGRAM B PROGRAM C
4 OUT OF 5 = 100%
SHARE
 PROGRAME A = 2/4 50% SHARE
 PROGRAME B = 1/4 25% SHARE
 PROGRAME C = 1/4 25% SHARE
20
100homeatsetTVwithHHsTotal
programatotunedHHsTotal
×=Rating
100onsetTVwithHHsTotal
programatotunedHHsTotal
×=Share
GROSS RATING POINTS (GRP)/TARPS
 TARPs or GRPs is the sum of individual rating points
for each placement in a TV schedule among a
specific target audience without regard to duplication
or repeat exposure to the media vehicle.
REACH x FREQUENCY = GRP’s
 TARPs = Add individual Rating Points.
 GRPs offer a description of total audience delivery without
regard to duplication or repeat exposure to the media
vehicle. Individuals, homes are counted as many times as
they are exposed to the advertising
 Example: 10 spots with avg. rating of 20%-GRPS=200%
 The 10 spot schedule with 200 GRPs, will be seen once
by the equivalent of 200% of the population
GROSS RATING POINTS (GRP)/TARPS
IMPRESSION
 Impressions are the sum of all advertising exposures
 Impressions are same as the GRPs/TRPs, but expressed in terms of
number of individuals rather than as a percentage
– Multiply GRPs delivered to a given population group by the number of
people in the population group
– 200GRPs X 9m HH= 18m
 Impression, like GRPs indicate the gross delivery without regard to
multiple exposure to the same HH or individual
 10 spot schedule will be seen by equivalent of 18m homes but
obviously not by 18m different homes
Neither of the two indicates how many
different people will be exposed to the
media forms
Enter – Reach and frequency
REACH (opportunity to see)
 The unduplicated reach of the defined target population.
 Reach takes into consideration your coverage area and your media selection.
 The coverage area you define.
 With media selection, the more you spread your dollars the broader the reach.
However is it effective reach?
 Media selection should be based on the medium’s ability to cover your defined
geographic area with limited waste.
 It is always better to convince 10% of the buyers 100% of the way, than to
convince 100% of the buyers 10% of the way.
e.g. If the target audience population is 1,000,000 people, and 800,000 are
exposed to the media vehicle at least once, then reach is :
800,00
1,000,000 X 100% = 80%
Reach accumulation of alternative schedules
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
0
Telecast
1 2 3 4 5
R
e
a
c
h
5 Spots-Same prg.
Telecast
1 2 3 4 5
5 Spots-different prg.
Duplicated
Unduplicated
Shape of a typical reach curve
% of HH reached
60
50
40
30
20
10
Week 1 2 3 4 5 6 7
FREQUENCY
 Frequency takes into consideration the number of times an individual is
exposed to your message.
 You can build frequency with consistency in media selection and creative
message. For budgetary reasons this often means focusing on a specific
geographic area and a few well targeted media vehicles.
 Remember that the stronger the frequency of message, the quicker the
response.
 The average consumer needs 4 exposures before the message registers
with them, and studies show that after 7 exposures they will take action.
AVG. FREQUENCY
 The average number of times an audience unit is
exposed to a vehicle
Frequency= GRPs or total duplicated audience
Reach
Coverage Vs Reach
 Coverage could mean potential to be exposed
to the advertising, and reach refers to those
people who actually are exposed
– A network television program has a coverage 85%
of TV homes in Pakistan
– Television program X reaches 9 million men aged
18-34 within a four-week period
COST EFFICIENCY
It is the relationship between a media vehicle’s
audience and the cost of using that media
vehicle :
 Cost per Thousand (CPM) and
 Cost Per Rating Point (CPRP) are measures of
cost efficiency.
COST PER THOUSAND (C P M )
 It is the advertising cost of reaching 1,000 units of a
given audience with a particular media vehicle.
 C P M is calculated by dividing the advertising unit cost
by the audience,in thousands :
Cost of the prg. / Number of people = Cost-per-person
CPP(Cost Per Rating Point)
 It Is the cost of purchasing one rating point or cost of
reaching one percentage of target audience
 CPRP = COST
GRP’S
SHARE OF VOICE (SOV)
 It refers to the % of a product activity,in media weight terms,within the
total category.
e.g. Media Weight
Total Women S O V
TARPs Per week %
Brands A 180 23
B 200 26
C 250 33
D 140 18
770 100
– To Evaluate S O V, one must use the same target group for all
products.
SHARE OF ADVERTISING (S O A)
 It refers to the % of a product activity, in terms of advertising dollar, within
the total category.
e.g.
Advertising S O V
Rs. Mil %
Brands A 2.0 29
B 1.0 14
C 2.5 36
D 1.5 21
7.0 100
Develop A Media Plan That...
 Helps increase brand share by 5% versus last year
 Directs advertising to users of the competition’s
product (defined as women 25-54 employed with kids)
to gain trial and increase share
 Generates effective reach levels that are 20% higher
than last year
 Limits each active period to five weeks to ensure
coverage of the product’s purchase cycle
Media Mix
 This is where you determine which media make sense
for you.
 Based on your objectives, budget and strategy, which
will deliver results?
 You are setting a boundary around the types of media
you will consider.
Media’s Relationship To Marketing
Should Guide Planning
Continually Question
How will this media plan
help accomplish
my marketing objectives?
Brand Development Index (BDI)
BDI = % local market brand sales
% local market population
A measure of a brand’s sales in a market relative
to market’s population
Karachi
% population = 7.74
% brand sales =15.48
BDI = 200
Category Development Index (CDI)
CDI = % local market category sales
% local market population
A measure of a product category’s sales in a
market relative to market’s population
Karachi
% population = 7.74
% category sales =11.98
CDI = 155
WHEN?
TIMING
Timing Objectives
 Determine best times to advertise
 Weeks of year
 Days of week
 Times of day
 Establish a scheduling pattern that
 Achieves communication goals
 Minimizes non-advertising periods
 Recognizes competitive activity
Three Scheduling Methods
Continuity
Pulsing
Flighting
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Effective Frequency
 EF can be defined as the amount of frequency
necessary for advertisements to be effective in
communicating
 This number can vary from one repetition to as
many as ten or more
 Many thought that the optimum number of effective
frequency was from three repetitions on – three plus
concept
Response Curves
Frequency
Response
Threshold
•Advertising doesn’t
give results
immediately
•The first two
repetitions are a
threshold that
audiences have to
pass before
advertisements
become effective

More Related Content

What's hot

Loreal in China: Strategies for the Yue Sai Brand
Loreal in China: Strategies for the Yue Sai BrandLoreal in China: Strategies for the Yue Sai Brand
Loreal in China: Strategies for the Yue Sai BrandAnkit Sen
 
Media Principles - Context to Indian Market
Media Principles - Context to Indian MarketMedia Principles - Context to Indian Market
Media Principles - Context to Indian MarketSrikanth Raman
 
Media Planning 101
Media Planning 101Media Planning 101
Media Planning 101Jeffrey Rich
 
Media Planning & buying Basics
Media Planning & buying BasicsMedia Planning & buying Basics
Media Planning & buying BasicsSachin Kapur
 
Media buying
Media buyingMedia buying
Media buyingNayana EU
 
Introduction to Digital Marketing and Media Planning
Introduction to Digital Marketing and Media PlanningIntroduction to Digital Marketing and Media Planning
Introduction to Digital Marketing and Media PlanningAnandan Pillai
 
Media planning
Media planningMedia planning
Media planningRbk Asr
 
Minecraft Audience
Minecraft AudienceMinecraft Audience
Minecraft AudienceErin008011
 
Indian media understanding
Indian media understandingIndian media understanding
Indian media understandingRrahul Manerao
 
Budgeting In Public Relations
Budgeting In Public RelationsBudgeting In Public Relations
Budgeting In Public RelationsStephan Dahl
 
Social Media and Content Marketing Strategy - An Introduction
Social Media and Content Marketing Strategy - An IntroductionSocial Media and Content Marketing Strategy - An Introduction
Social Media and Content Marketing Strategy - An IntroductionThomas Webster
 
Open OTT - Video Content Platform
Open OTT - Video Content PlatformOpen OTT - Video Content Platform
Open OTT - Video Content PlatformTrieu Nguyen
 
Market entry strategy ooh
Market entry strategy oohMarket entry strategy ooh
Market entry strategy oohPratik Chitalia
 
Nuances of Digital Media Planning
Nuances of Digital Media PlanningNuances of Digital Media Planning
Nuances of Digital Media PlanningAnandan Pillai
 
digital marketing for TV channel broadcaster
digital marketing for TV channel broadcasterdigital marketing for TV channel broadcaster
digital marketing for TV channel broadcasterRahul Avasthy
 

What's hot (20)

Loreal in China: Strategies for the Yue Sai Brand
Loreal in China: Strategies for the Yue Sai BrandLoreal in China: Strategies for the Yue Sai Brand
Loreal in China: Strategies for the Yue Sai Brand
 
Media Principles - Context to Indian Market
Media Principles - Context to Indian MarketMedia Principles - Context to Indian Market
Media Principles - Context to Indian Market
 
Media Planning 101
Media Planning 101Media Planning 101
Media Planning 101
 
Media Planning & buying Basics
Media Planning & buying BasicsMedia Planning & buying Basics
Media Planning & buying Basics
 
Media buying
Media buyingMedia buying
Media buying
 
Introduction to Digital Marketing and Media Planning
Introduction to Digital Marketing and Media PlanningIntroduction to Digital Marketing and Media Planning
Introduction to Digital Marketing and Media Planning
 
Spotify presentation
Spotify presentationSpotify presentation
Spotify presentation
 
Media planning
Media planningMedia planning
Media planning
 
Minecraft Audience
Minecraft AudienceMinecraft Audience
Minecraft Audience
 
Media planning
Media planningMedia planning
Media planning
 
Chapter 7 message strategy and execution framwork
Chapter 7  message strategy and execution framwork Chapter 7  message strategy and execution framwork
Chapter 7 message strategy and execution framwork
 
Indian media understanding
Indian media understandingIndian media understanding
Indian media understanding
 
Media planning
Media planningMedia planning
Media planning
 
Budgeting In Public Relations
Budgeting In Public RelationsBudgeting In Public Relations
Budgeting In Public Relations
 
Social Media and Content Marketing Strategy - An Introduction
Social Media and Content Marketing Strategy - An IntroductionSocial Media and Content Marketing Strategy - An Introduction
Social Media and Content Marketing Strategy - An Introduction
 
Open OTT - Video Content Platform
Open OTT - Video Content PlatformOpen OTT - Video Content Platform
Open OTT - Video Content Platform
 
Market entry strategy ooh
Market entry strategy oohMarket entry strategy ooh
Market entry strategy ooh
 
Nuances of Digital Media Planning
Nuances of Digital Media PlanningNuances of Digital Media Planning
Nuances of Digital Media Planning
 
Media Planning
Media PlanningMedia Planning
Media Planning
 
digital marketing for TV channel broadcaster
digital marketing for TV channel broadcasterdigital marketing for TV channel broadcaster
digital marketing for TV channel broadcaster
 

Similar to Media Concepts

Mcom 341-19 Media Planning 1
Mcom 341-19 Media Planning 1Mcom 341-19 Media Planning 1
Mcom 341-19 Media Planning 1schaferv
 
Media P&B MEDIA PLANNNG PROCESS
Media P&B MEDIA PLANNNG PROCESSMedia P&B MEDIA PLANNNG PROCESS
Media P&B MEDIA PLANNNG PROCESSM.V.L.U. COLLEGE
 
Mcom 341 week 12 summary
Mcom 341 week 12 summaryMcom 341 week 12 summary
Mcom 341 week 12 summaryschaferv
 
Media planning process
Media planning processMedia planning process
Media planning processSANAL C.WILSON
 
Advertisement media plan
Advertisement  media planAdvertisement  media plan
Advertisement media planDr.Aravind TS
 
Planning for and Anlayzing Advertising Planning.ppt
Planning for and Anlayzing Advertising Planning.pptPlanning for and Anlayzing Advertising Planning.ppt
Planning for and Anlayzing Advertising Planning.pptNatasha Bowen
 
Media Planning with Marketing Mix Consideration
Media Planning with Marketing Mix ConsiderationMedia Planning with Marketing Mix Consideration
Media Planning with Marketing Mix ConsiderationSook Yen Wong
 
media plan for student.ppt
media plan for student.pptmedia plan for student.ppt
media plan for student.ppttdhvikasagarwal
 
Mediaplanning& buying
Mediaplanning& buyingMediaplanning& buying
Mediaplanning& buyingrainbowlink
 
Media objectives and strategy
Media objectives and strategyMedia objectives and strategy
Media objectives and strategyShreya Sood
 

Similar to Media Concepts (20)

Mcom 341-19 Media Planning 1
Mcom 341-19 Media Planning 1Mcom 341-19 Media Planning 1
Mcom 341-19 Media Planning 1
 
Media P&B MEDIA PLANNNG PROCESS
Media P&B MEDIA PLANNNG PROCESSMedia P&B MEDIA PLANNNG PROCESS
Media P&B MEDIA PLANNNG PROCESS
 
Mcom 341 week 12 summary
Mcom 341 week 12 summaryMcom 341 week 12 summary
Mcom 341 week 12 summary
 
Adman lecture 10
Adman lecture 10Adman lecture 10
Adman lecture 10
 
Media planning process
Media planning processMedia planning process
Media planning process
 
Media planning analysis
Media planning analysisMedia planning analysis
Media planning analysis
 
Media
MediaMedia
Media
 
Chapter 8 advertising-media-selection- additional
Chapter 8 advertising-media-selection- additionalChapter 8 advertising-media-selection- additional
Chapter 8 advertising-media-selection- additional
 
Mp+ +b +chapter+5
Mp+ +b +chapter+5Mp+ +b +chapter+5
Mp+ +b +chapter+5
 
Advertisement media plan
Advertisement  media planAdvertisement  media plan
Advertisement media plan
 
Adman Lecture 9
Adman Lecture 9Adman Lecture 9
Adman Lecture 9
 
Planning for and Anlayzing Advertising Planning.ppt
Planning for and Anlayzing Advertising Planning.pptPlanning for and Anlayzing Advertising Planning.ppt
Planning for and Anlayzing Advertising Planning.ppt
 
Planning of Media Buying and Its Impact On Your Business
Planning of Media Buying and Its Impact On Your BusinessPlanning of Media Buying and Its Impact On Your Business
Planning of Media Buying and Its Impact On Your Business
 
Media Planning with Marketing Mix Consideration
Media Planning with Marketing Mix ConsiderationMedia Planning with Marketing Mix Consideration
Media Planning with Marketing Mix Consideration
 
media plan for student.ppt
media plan for student.pptmedia plan for student.ppt
media plan for student.ppt
 
Media planning f
Media planning fMedia planning f
Media planning f
 
Mediaplanning& buying
Mediaplanning& buyingMediaplanning& buying
Mediaplanning& buying
 
Media Management Lecture-Media Plan W67.pptx
Media Management Lecture-Media Plan  W67.pptxMedia Management Lecture-Media Plan  W67.pptx
Media Management Lecture-Media Plan W67.pptx
 
INTEGRATED MARKETING COMMUNICATIONS -UNIT3
INTEGRATED MARKETING COMMUNICATIONS -UNIT3INTEGRATED MARKETING COMMUNICATIONS -UNIT3
INTEGRATED MARKETING COMMUNICATIONS -UNIT3
 
Media objectives and strategy
Media objectives and strategyMedia objectives and strategy
Media objectives and strategy
 

More from Duy, Vo Hoang

Tương lai của tiêu dùng & thương mại châu Á TBD
Tương lai của tiêu dùng & thương mại châu Á TBDTương lai của tiêu dùng & thương mại châu Á TBD
Tương lai của tiêu dùng & thương mại châu Á TBDDuy, Vo Hoang
 
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024Duy, Vo Hoang
 
Buy Now Pay Later by Grab at SEA market
Buy Now Pay Later by Grab at SEA marketBuy Now Pay Later by Grab at SEA market
Buy Now Pay Later by Grab at SEA marketDuy, Vo Hoang
 
When consumers control data whitepaper
When consumers control data whitepaperWhen consumers control data whitepaper
When consumers control data whitepaperDuy, Vo Hoang
 
Presentation Deck - Levitating Tet 2024
Presentation Deck - Levitating Tet 2024Presentation Deck - Levitating Tet 2024
Presentation Deck - Levitating Tet 2024Duy, Vo Hoang
 
Báo cáo thương mại điện tử 08/2023 từ worldline technology
Báo cáo thương mại điện tử 08/2023 từ worldline technologyBáo cáo thương mại điện tử 08/2023 từ worldline technology
Báo cáo thương mại điện tử 08/2023 từ worldline technologyDuy, Vo Hoang
 
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022Duy, Vo Hoang
 
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022Duy, Vo Hoang
 
E-commerce in Vietnam from 2015 to 2021 forecast 2025
E-commerce in Vietnam from 2015 to 2021 forecast 2025E-commerce in Vietnam from 2015 to 2021 forecast 2025
E-commerce in Vietnam from 2015 to 2021 forecast 2025Duy, Vo Hoang
 
Consumer Types in Vietnam 10/2022
Consumer Types in Vietnam 10/2022Consumer Types in Vietnam 10/2022
Consumer Types in Vietnam 10/2022Duy, Vo Hoang
 
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công Thương
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công ThươngBáo cáo TMĐT Việt Nam 2022 từ Bộ Công Thương
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công ThươngDuy, Vo Hoang
 
Vietnam retail store modern trade trend 2023
Vietnam retail store modern trade trend 2023Vietnam retail store modern trade trend 2023
Vietnam retail store modern trade trend 2023Duy, Vo Hoang
 
Báo cáo Thương Mại Điện Tử Việt Nam 2023
Báo cáo Thương Mại Điện Tử Việt Nam 2023Báo cáo Thương Mại Điện Tử Việt Nam 2023
Báo cáo Thương Mại Điện Tử Việt Nam 2023Duy, Vo Hoang
 
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...Duy, Vo Hoang
 
[Netcore] Ecommerce personalization benchmark report 2021
[Netcore] Ecommerce personalization benchmark report 2021[Netcore] Ecommerce personalization benchmark report 2021
[Netcore] Ecommerce personalization benchmark report 2021Duy, Vo Hoang
 
E-commerce in vietnam report from statistics 2020
E-commerce in vietnam report from statistics 2020E-commerce in vietnam report from statistics 2020
E-commerce in vietnam report from statistics 2020Duy, Vo Hoang
 
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởng
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởngDigital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởng
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởngDuy, Vo Hoang
 
Report Digital in vietnam 2021 from We Are Social Hootsuite
Report Digital in vietnam 2021 from We Are Social HootsuiteReport Digital in vietnam 2021 from We Are Social Hootsuite
Report Digital in vietnam 2021 from We Are Social HootsuiteDuy, Vo Hoang
 
B2B ecommerce insight 2021 from Keyrus
B2B ecommerce insight 2021 from KeyrusB2B ecommerce insight 2021 from Keyrus
B2B ecommerce insight 2021 from KeyrusDuy, Vo Hoang
 
Digital customer experience report 2020
Digital customer experience report 2020Digital customer experience report 2020
Digital customer experience report 2020Duy, Vo Hoang
 

More from Duy, Vo Hoang (20)

Tương lai của tiêu dùng & thương mại châu Á TBD
Tương lai của tiêu dùng & thương mại châu Á TBDTương lai của tiêu dùng & thương mại châu Á TBD
Tương lai của tiêu dùng & thương mại châu Á TBD
 
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024
[METRIC] Thị trường bán lẻ trực tuyến Việt Nam 2023 và dự báo 2024
 
Buy Now Pay Later by Grab at SEA market
Buy Now Pay Later by Grab at SEA marketBuy Now Pay Later by Grab at SEA market
Buy Now Pay Later by Grab at SEA market
 
When consumers control data whitepaper
When consumers control data whitepaperWhen consumers control data whitepaper
When consumers control data whitepaper
 
Presentation Deck - Levitating Tet 2024
Presentation Deck - Levitating Tet 2024Presentation Deck - Levitating Tet 2024
Presentation Deck - Levitating Tet 2024
 
Báo cáo thương mại điện tử 08/2023 từ worldline technology
Báo cáo thương mại điện tử 08/2023 từ worldline technologyBáo cáo thương mại điện tử 08/2023 từ worldline technology
Báo cáo thương mại điện tử 08/2023 từ worldline technology
 
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022
TỔNG QUAN THƯƠNG MẠI ĐIỆN TỬ VIỆT NAM 2022
 
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022
Vecom báo cáo về các chỉ số thương mại điện tử việt nam 2022
 
E-commerce in Vietnam from 2015 to 2021 forecast 2025
E-commerce in Vietnam from 2015 to 2021 forecast 2025E-commerce in Vietnam from 2015 to 2021 forecast 2025
E-commerce in Vietnam from 2015 to 2021 forecast 2025
 
Consumer Types in Vietnam 10/2022
Consumer Types in Vietnam 10/2022Consumer Types in Vietnam 10/2022
Consumer Types in Vietnam 10/2022
 
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công Thương
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công ThươngBáo cáo TMĐT Việt Nam 2022 từ Bộ Công Thương
Báo cáo TMĐT Việt Nam 2022 từ Bộ Công Thương
 
Vietnam retail store modern trade trend 2023
Vietnam retail store modern trade trend 2023Vietnam retail store modern trade trend 2023
Vietnam retail store modern trade trend 2023
 
Báo cáo Thương Mại Điện Tử Việt Nam 2023
Báo cáo Thương Mại Điện Tử Việt Nam 2023Báo cáo Thương Mại Điện Tử Việt Nam 2023
Báo cáo Thương Mại Điện Tử Việt Nam 2023
 
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...
Báo cáo thống kê và định hướng phát triển công nghệ cho giáo dục - EduTech tạ...
 
[Netcore] Ecommerce personalization benchmark report 2021
[Netcore] Ecommerce personalization benchmark report 2021[Netcore] Ecommerce personalization benchmark report 2021
[Netcore] Ecommerce personalization benchmark report 2021
 
E-commerce in vietnam report from statistics 2020
E-commerce in vietnam report from statistics 2020E-commerce in vietnam report from statistics 2020
E-commerce in vietnam report from statistics 2020
 
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởng
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởngDigital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởng
Digital Transformation 2021 - hiểu rõ để làm tốt và tăng trưởng
 
Report Digital in vietnam 2021 from We Are Social Hootsuite
Report Digital in vietnam 2021 from We Are Social HootsuiteReport Digital in vietnam 2021 from We Are Social Hootsuite
Report Digital in vietnam 2021 from We Are Social Hootsuite
 
B2B ecommerce insight 2021 from Keyrus
B2B ecommerce insight 2021 from KeyrusB2B ecommerce insight 2021 from Keyrus
B2B ecommerce insight 2021 from Keyrus
 
Digital customer experience report 2020
Digital customer experience report 2020Digital customer experience report 2020
Digital customer experience report 2020
 

Recently uploaded

VIP Call Girls In Green Park 9654467111 Escorts Service
VIP Call Girls In Green Park 9654467111 Escorts ServiceVIP Call Girls In Green Park 9654467111 Escorts Service
VIP Call Girls In Green Park 9654467111 Escorts ServiceSapana Sha
 
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...Ahrefs
 
2024 SEO Trends for Business Success (WSA)
2024 SEO Trends for Business Success (WSA)2024 SEO Trends for Business Success (WSA)
2024 SEO Trends for Business Success (WSA)Jomer Gregorio
 
McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)DEVARAJV16
 
Exploring The World Of Adult Ad Networks.pdf
Exploring The World Of Adult Ad Networks.pdfExploring The World Of Adult Ad Networks.pdf
Exploring The World Of Adult Ad Networks.pdfadult marketing
 
How To Utilize Calculated Properties in your HubSpot Setup
How To Utilize Calculated Properties in your HubSpot SetupHow To Utilize Calculated Properties in your HubSpot Setup
How To Utilize Calculated Properties in your HubSpot Setupssuser4571da
 
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdf
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdfDIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdf
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdfmayanksharma0441
 
ASO Process: What is App Store Optimization
ASO Process: What is App Store OptimizationASO Process: What is App Store Optimization
ASO Process: What is App Store OptimizationAli Raza
 
Mastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldMastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldScalenut
 
Master the Art of Digital Recruitment in Asia.pdf
Master the Art of Digital Recruitment in Asia.pdfMaster the Art of Digital Recruitment in Asia.pdf
Master the Art of Digital Recruitment in Asia.pdfHigher Education Marketing
 
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一s SS
 
What are the 4 characteristics of CTAs that convert?
What are the 4 characteristics of CTAs that convert?What are the 4 characteristics of CTAs that convert?
What are the 4 characteristics of CTAs that convert?Juan Pineda
 
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024CIO Business World
 
Fiverr's Product Marketing Interview Assignment
Fiverr's Product Marketing Interview AssignmentFiverr's Product Marketing Interview Assignment
Fiverr's Product Marketing Interview AssignmentFarrel Brest
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxarsathsahil
 
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local LeadsSearch Engine Journal
 
marketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfmarketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfarsathsahil
 
Storyboards for my Final Major Project Video
Storyboards for my Final Major Project VideoStoryboards for my Final Major Project Video
Storyboards for my Final Major Project VideoSineadBidwell
 
Talent Management for mba 3rd sem useful
Talent Management for mba 3rd sem usefulTalent Management for mba 3rd sem useful
Talent Management for mba 3rd sem usefulAtifaArbar
 
5 Digital Marketing Tips | Devherds Software Solutions
5 Digital Marketing Tips | Devherds Software Solutions5 Digital Marketing Tips | Devherds Software Solutions
5 Digital Marketing Tips | Devherds Software SolutionsDevherds Software Solutions
 

Recently uploaded (20)

VIP Call Girls In Green Park 9654467111 Escorts Service
VIP Call Girls In Green Park 9654467111 Escorts ServiceVIP Call Girls In Green Park 9654467111 Escorts Service
VIP Call Girls In Green Park 9654467111 Escorts Service
 
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...
What I learned from auditing over 1,000,000 websites - SERP Conf 2024 Patrick...
 
2024 SEO Trends for Business Success (WSA)
2024 SEO Trends for Business Success (WSA)2024 SEO Trends for Business Success (WSA)
2024 SEO Trends for Business Success (WSA)
 
McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)
 
Exploring The World Of Adult Ad Networks.pdf
Exploring The World Of Adult Ad Networks.pdfExploring The World Of Adult Ad Networks.pdf
Exploring The World Of Adult Ad Networks.pdf
 
How To Utilize Calculated Properties in your HubSpot Setup
How To Utilize Calculated Properties in your HubSpot SetupHow To Utilize Calculated Properties in your HubSpot Setup
How To Utilize Calculated Properties in your HubSpot Setup
 
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdf
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdfDIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdf
DIGITAL MARKETING STRATEGY_INFOGRAPHIC IMAGE.pdf
 
ASO Process: What is App Store Optimization
ASO Process: What is App Store OptimizationASO Process: What is App Store Optimization
ASO Process: What is App Store Optimization
 
Mastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven WorldMastering SEO in the Evolving AI-driven World
Mastering SEO in the Evolving AI-driven World
 
Master the Art of Digital Recruitment in Asia.pdf
Master the Art of Digital Recruitment in Asia.pdfMaster the Art of Digital Recruitment in Asia.pdf
Master the Art of Digital Recruitment in Asia.pdf
 
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一
定制(ULV毕业证书)拉文大学毕业证成绩单原版一比一
 
What are the 4 characteristics of CTAs that convert?
What are the 4 characteristics of CTAs that convert?What are the 4 characteristics of CTAs that convert?
What are the 4 characteristics of CTAs that convert?
 
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024
The 10 Most Inspirational Leaders LEADING THE WAY TO SUCCESS, 2024
 
Fiverr's Product Marketing Interview Assignment
Fiverr's Product Marketing Interview AssignmentFiverr's Product Marketing Interview Assignment
Fiverr's Product Marketing Interview Assignment
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptx
 
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
 
marketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdfmarketing strategy of tanishq word PPROJECT.pdf
marketing strategy of tanishq word PPROJECT.pdf
 
Storyboards for my Final Major Project Video
Storyboards for my Final Major Project VideoStoryboards for my Final Major Project Video
Storyboards for my Final Major Project Video
 
Talent Management for mba 3rd sem useful
Talent Management for mba 3rd sem usefulTalent Management for mba 3rd sem useful
Talent Management for mba 3rd sem useful
 
5 Digital Marketing Tips | Devherds Software Solutions
5 Digital Marketing Tips | Devherds Software Solutions5 Digital Marketing Tips | Devherds Software Solutions
5 Digital Marketing Tips | Devherds Software Solutions
 

Media Concepts

  • 2. Media  Media exists primarily to deliver entertainment, information and advertisements to a vast audience  Media should be thought of as both carriers and delivery systems  It is important to know that consumers have specialized needs that media can meet
  • 3. Media Vs Vehicles  A medium refers to a class of carriers such as television, newspapers, magazines, etc  A vehicle is an individual carrier within a medium – The News is a carrier within the newspaper group
  • 4. Classes of Media  Mass Media (newspapers,magazines,radio,television) – Such media are able to deliver to large audiences at relatively low cost – Varied contents – attracted to different kind of audiences  Traditional Vs Nontraditional media – Media that have been traditionally used for reaching mass audiences (newspapers, magazines,radio,TV and outdoor)- Traditional mediums – Almost any innovative way of delivering ad messages to consumers is considered a nontraditional medium (SMS, CDs etc.)
  • 5.  Cybermedia – “Cybermeida” are media that require a computer and all the computer related communications fall under this definition Classes of Media
  • 6. Which Media Do We Use, Why Or Why Not ? • Mass Reach • Audio-visual appeal • Appeals to senses • Emotional • Afinity • Targetable by program/content selection • Demonstration • Credible/prestigious • High awareness • Low CPM • Impact • Creates desire Pros Cons  High out-of-pocket cost  Limited target audience selectivity  Long lead time  Clutter - Switching off Television
  • 7. • Targetability • Frequency • Portability • Personal • Economical for local markets • Short lead times • Community involvement • Strong promotional vehicle • Low cost of entry Pros Cons • No visual • Background medium • Expensive reach builder Radio Which Media Do We Use, Why Or Why Not ?
  • 8.  Immediate high reach potential  National/local flexibility  Short lead time  Timely/newsworthy environment  Shopping/retail environment  Special interest targetability Pros Cons  High out-of-pocket cost  Short issue life  Passive medium  Non targeted readership  Inferior reproduction quality  High clutter Newspaper s Which Media Do We Use, Why Or Why Not ?
  • 9. Steps in a Media Campaign  Define objectives.  Nail down your strategy.  Consider all options available.  Gather and analyze research.  Negotiate with suppliers.  Execute/book.  Campaign maintenance.  Post buy analysis.
  • 10. Because they establish the criteria for evaluating the media plan Why Are Media Objectives So Important?
  • 11. Media Strategies  Evolve from media objectives and describe how they will be accomplished  Reflect specific course of action to be taken  A matter of evaluating different media types and mixes to determine best way to achieve objectives within given budget
  • 12. Media Strategies Should Include Four Elements  Element One Broad selection of media to be used and rationale for their choice  Element Two Specific use of media to be used (e.g. TV dayparts, magazine categories) and selection rationale  Element Three Rationale for each vehicle’s use including quantitative and qualitative analysis  Element Four Description of scheduling including when, where and at what levels –
  • 13. Media Planning “The process of designing a course of action that shows how advertising time and space will be used to contribute to the achievement of marketing objectives.”
  • 14. RATINGS (Rating Points)  A rating is the percentage of individuals or homes exposed to an advertising medium  e.g. “Mera Saain” has a rating of 3%.
  • 16. RATINGS  PROGRAME A = RATING OF 40%  PROGRAME B = RATING OF 20%  PROGRAME C = RATING OF 20%
  • 17. SHARE  % AGE WHICH A PARTICULAR PROGRAME OR CHANNEL HAS OF THE TOTAL LISTENING AND VIEWING AUDIENCE
  • 18. SHARE PROGRAM A PROGRAM B PROGRAM C 4 OUT OF 5 = 100%
  • 19. SHARE  PROGRAME A = 2/4 50% SHARE  PROGRAME B = 1/4 25% SHARE  PROGRAME C = 1/4 25% SHARE
  • 21. GROSS RATING POINTS (GRP)/TARPS  TARPs or GRPs is the sum of individual rating points for each placement in a TV schedule among a specific target audience without regard to duplication or repeat exposure to the media vehicle. REACH x FREQUENCY = GRP’s  TARPs = Add individual Rating Points.
  • 22.  GRPs offer a description of total audience delivery without regard to duplication or repeat exposure to the media vehicle. Individuals, homes are counted as many times as they are exposed to the advertising  Example: 10 spots with avg. rating of 20%-GRPS=200%  The 10 spot schedule with 200 GRPs, will be seen once by the equivalent of 200% of the population GROSS RATING POINTS (GRP)/TARPS
  • 23. IMPRESSION  Impressions are the sum of all advertising exposures  Impressions are same as the GRPs/TRPs, but expressed in terms of number of individuals rather than as a percentage – Multiply GRPs delivered to a given population group by the number of people in the population group – 200GRPs X 9m HH= 18m  Impression, like GRPs indicate the gross delivery without regard to multiple exposure to the same HH or individual  10 spot schedule will be seen by equivalent of 18m homes but obviously not by 18m different homes
  • 24. Neither of the two indicates how many different people will be exposed to the media forms Enter – Reach and frequency
  • 25. REACH (opportunity to see)  The unduplicated reach of the defined target population.  Reach takes into consideration your coverage area and your media selection.  The coverage area you define.  With media selection, the more you spread your dollars the broader the reach. However is it effective reach?  Media selection should be based on the medium’s ability to cover your defined geographic area with limited waste.  It is always better to convince 10% of the buyers 100% of the way, than to convince 100% of the buyers 10% of the way. e.g. If the target audience population is 1,000,000 people, and 800,000 are exposed to the media vehicle at least once, then reach is : 800,00 1,000,000 X 100% = 80%
  • 26. Reach accumulation of alternative schedules 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 Telecast 1 2 3 4 5 R e a c h 5 Spots-Same prg. Telecast 1 2 3 4 5 5 Spots-different prg. Duplicated Unduplicated
  • 27. Shape of a typical reach curve % of HH reached 60 50 40 30 20 10 Week 1 2 3 4 5 6 7
  • 28. FREQUENCY  Frequency takes into consideration the number of times an individual is exposed to your message.  You can build frequency with consistency in media selection and creative message. For budgetary reasons this often means focusing on a specific geographic area and a few well targeted media vehicles.  Remember that the stronger the frequency of message, the quicker the response.  The average consumer needs 4 exposures before the message registers with them, and studies show that after 7 exposures they will take action.
  • 29. AVG. FREQUENCY  The average number of times an audience unit is exposed to a vehicle Frequency= GRPs or total duplicated audience Reach
  • 30. Coverage Vs Reach  Coverage could mean potential to be exposed to the advertising, and reach refers to those people who actually are exposed – A network television program has a coverage 85% of TV homes in Pakistan – Television program X reaches 9 million men aged 18-34 within a four-week period
  • 31. COST EFFICIENCY It is the relationship between a media vehicle’s audience and the cost of using that media vehicle :  Cost per Thousand (CPM) and  Cost Per Rating Point (CPRP) are measures of cost efficiency.
  • 32. COST PER THOUSAND (C P M )  It is the advertising cost of reaching 1,000 units of a given audience with a particular media vehicle.  C P M is calculated by dividing the advertising unit cost by the audience,in thousands : Cost of the prg. / Number of people = Cost-per-person
  • 33. CPP(Cost Per Rating Point)  It Is the cost of purchasing one rating point or cost of reaching one percentage of target audience  CPRP = COST GRP’S
  • 34. SHARE OF VOICE (SOV)  It refers to the % of a product activity,in media weight terms,within the total category. e.g. Media Weight Total Women S O V TARPs Per week % Brands A 180 23 B 200 26 C 250 33 D 140 18 770 100 – To Evaluate S O V, one must use the same target group for all products.
  • 35. SHARE OF ADVERTISING (S O A)  It refers to the % of a product activity, in terms of advertising dollar, within the total category. e.g. Advertising S O V Rs. Mil % Brands A 2.0 29 B 1.0 14 C 2.5 36 D 1.5 21 7.0 100
  • 36. Develop A Media Plan That...  Helps increase brand share by 5% versus last year  Directs advertising to users of the competition’s product (defined as women 25-54 employed with kids) to gain trial and increase share  Generates effective reach levels that are 20% higher than last year  Limits each active period to five weeks to ensure coverage of the product’s purchase cycle
  • 37. Media Mix  This is where you determine which media make sense for you.  Based on your objectives, budget and strategy, which will deliver results?  You are setting a boundary around the types of media you will consider.
  • 38. Media’s Relationship To Marketing Should Guide Planning Continually Question How will this media plan help accomplish my marketing objectives?
  • 39. Brand Development Index (BDI) BDI = % local market brand sales % local market population A measure of a brand’s sales in a market relative to market’s population Karachi % population = 7.74 % brand sales =15.48 BDI = 200
  • 40. Category Development Index (CDI) CDI = % local market category sales % local market population A measure of a product category’s sales in a market relative to market’s population Karachi % population = 7.74 % category sales =11.98 CDI = 155
  • 42. Timing Objectives  Determine best times to advertise  Weeks of year  Days of week  Times of day  Establish a scheduling pattern that  Achieves communication goals  Minimizes non-advertising periods  Recognizes competitive activity
  • 43. Three Scheduling Methods Continuity Pulsing Flighting Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
  • 44. Effective Frequency  EF can be defined as the amount of frequency necessary for advertisements to be effective in communicating  This number can vary from one repetition to as many as ten or more  Many thought that the optimum number of effective frequency was from three repetitions on – three plus concept
  • 45. Response Curves Frequency Response Threshold •Advertising doesn’t give results immediately •The first two repetitions are a threshold that audiences have to pass before advertisements become effective